Korg Forums

rudolfck · Junior Member Joined: 29 Dec 2006 Posts: 81

hello, it seems that some people would like to know about the procedure to calibrate their sceen, possibly other things (ribbon/vjs, etc.)
I have the instructions from KORG (usa), but I am not supposed to
share this. So, Dan or anybody else from Korg RD/ support etc., can I post this or not?
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rudolf
Oasys 88 VS2480 MPC4000 Rhodes88 Hohner
Clavinet, etc.

danatkorg · Posted: Mon Oct 15, 2007 5:31 am Post subject: Re: calibration/ can I post this?

rudolfck · Junior Member Joined: 29 Dec 2006 Posts: 81

Dan wrote

The official answer is that anyone who needs this information should be able to get it from their Korg distributor.

Now see this thread over at Karma
http://www.karma-lab.com/forum/showthread.php?s=9a8a16649159485ffab24d44245b56b2&threadid=10435&perpage=15&pagenumber=3]
Notice that this user reports that (in Germany at least)
ANY Korg Support has the official order, not to share those details with their customers

I guess I was lucky to get the pdf file. It is just one page and the instructions are clear and anybody can do it, you do not have to be a certified repair man or have a PhD in engineering (the procedure is all software driven, and part of the OS).
As I suspected a while ago, the function button has a function.
Korg should make this info available to every user IMHO if requested if they believe they have a problem with their screen, VJS Ribbon etc.
_________________
rudolf
Oasys 88 VS2480 MPC4000 Rhodes88 Hohner
Clavinet, etc.

pandel · Posted: Wed Oct 17, 2007 9:38 am Post subject:

Got to add something 'cause it's my posting over there...

I got an answer from our support, that the technician is absolutely not allowed to give away any kind of information which is declared as confidential. I told him, that I definitely would not bring in my O only because of a calibration issue! A hardware defect would be a totally other thing, surely I wouldn't try to repair for myself! But calibration? He told me then that he'd discuss this special question internally and I'm waiting for the answer. If he really has this order I can understand why he doesn't simply send me the file but let's see what happens!

And regarding rudolf's quoting: I wonder how the orders are given throughout all Korg support locations. In one country you can simply ask for information and get it, in another one they tell you, none of the country supports is allowed to send you those details, and perhaps there are other variations of this as well.

Generally, I think, that if someone's O has lost its guaranty, he should be provided with all service information without any problem. Like a repair manual for a car! It's his device! And if he decides to repair or whatever, than he should be able to. And if the d*mn thing doesn't work anymore after the self made tuning attempts, he has to pay for what has to be done to get it going again!

danatkorg · Posted: Wed Oct 17, 2007 4:09 pm Post subject: Re: calibrate again!!

pandel · Posted: Fri Oct 19, 2007 3:12 pm Post subject: Re: calibrate again!!

Daz · Retired Joined: 01 Jan 2002 Posts: 10829

FWIW ... my understanding is that Korg's intent is not to make the calibration a big secret, but rather to ensure that anyone doing the calibration has an open channel of communication with Korg support prior to performing procedure; in case there is any need for assistance. I recognize this approach from using it myself for more sensitive support ops.

Daz.