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Apple Computer-a Good customer service story

 
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GregC
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Joined: 15 May 2002
Posts: 9451
Location: Discovery Bay (San Francisco Bay Area)

PostPosted: Thu Nov 29, 2007 2:13 pm    Post subject: Apple Computer-a Good customer service story Reply with quote

My G4 Powerbook is 3 and 1/2 years old.

Apple has an automated software update feature( it scans your machine for older versions of Apple app's and suggests you d/l a new version)

Long story short, my mac couldn't take any further upgrades. At the end of my service warranty, 6 months ago, the Apple service dude suggested a fresh install. He said I had a corrupt file ' some where' which prevented the version upgrade process in completing its cycle.

A fresh OSX install would involve backing up all my apps and files and reinstall them afterwards. Ughh

I did that yesterday morning. 1000 songs, 500 photos, Office, documents etc went to my Lacie FW external drive. Took 30 minutes. Not so bad.

I went to my local Apple store (made an appointment in advance) with my G4. The dude and I discussed the G4 problem. Fresh OSX, 10.4.1 install was the solution. Entire visit took 40 minutes.

No charge

My G4 now runs fast, all apps are smooth as silk.

Pretty good for a 3 and 1/2 year old computer
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tritex4
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Joined: 14 Feb 2006
Posts: 1278

PostPosted: Thu Nov 29, 2007 10:19 pm    Post subject: Reply with quote

That's great.

I almost want to send a copy of your post to Microsoft!!
I see that Apple has been ribbing the functionality of Vista in one of it's TV commercials.
I'm sure the ribbing is justified.
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Trinity2112
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Joined: 20 Feb 2002
Posts: 579
Location: Delaware, USA

PostPosted: Thu Nov 29, 2007 11:16 pm    Post subject: Reply with quote

tritex4 wrote:
I'm sure the ribbing is justified.


Absolutely....to say the least.
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