| View previous topic :: View next topic |
| Author |
Message |
RC-IA
Approved Merchant
Joined: 16 Jan 2004
Posts: 971
Location: FR
|
 Posted: Fri Jun 17, 2011 6:03 pm Post subject: Problem registering Kronos on Korg.com |
 |
|
| I want to register My kronos on korg.com to get the free second year of warranty AND to access the support. It says on the site that to register you must have bought your KB in the USA. I bought mine in the USA but when i fill my address (in France) it keeps saying me it's only for keyboard bought in the usa. |
|
| Back to top |
|
 |
Chriskk
Senior Member
Joined: 10 May 2011
Posts: 349
|
| Posted: Fri Jun 17, 2011 6:25 pm Post subject: |
|
|
| So, do you live in France? To get warranty, you must buy a Kronos from an authorized French Korg dealer. |
|
| Back to top |
|
|
RC-IA
Approved Merchant
Joined: 16 Jan 2004
Posts: 971
Location: FR
|
| Posted: Fri Jun 17, 2011 6:27 pm Post subject: |
|
|
| RichF wrote: | If a Korg product is bought in the USA, the warranty is honored only through our USA-based authorized repair centers. The customer is responsible for the international shipping to and from the service center.
Hope this helps.
-Rich |
and, again, it says on korg.com that you just have to bought it in USA ! |
|
| Back to top |
|
|
Chriskk
Senior Member
Joined: 10 May 2011
Posts: 349
|
| Posted: Fri Jun 17, 2011 8:27 pm Post subject: |
|
|
| Quote: | | it says on korg.com that you just have to bought it in USA ! |
The terms are implied in the warranty, meaning that the person who bought it resides in the area that Korg.com (KORG USA) covers. It's legal and you cannot do anything about it unless you get the US Supreme Court to illegalize it. |
|
| Back to top |
|
|
RC-IA
Approved Merchant
Joined: 16 Jan 2004
Posts: 971
Location: FR
|
| Posted: Fri Jun 17, 2011 8:49 pm Post subject: |
|
|
| So what you are saying is that stores which are selling keyboard to international costumers are doing this without giving any warranty? And that rich is wrong? |
|
| Back to top |
|
|
MartinHines
Platinum Member
Joined: 21 Jan 2003
Posts: 3036
Location: Topeka, KS (USA)
|
| Posted: Mon Jun 20, 2011 4:23 pm Post subject: |
|
|
I would suggest contacting (emailing) Korg USA directly. Most likely their form was not designed to accept non-US addresses (so people who purchased their Korg product from a different Korg Country Distributor would not mistakenly enter their information here).
_________________
** KORG Product Support Contacts **
(they support BOTH hardware and software)
Korg USA Product support -- https://www.korgusa.com/contactus (For fastest service I would suggest calling them on the phone)
Outside the U.S. contact your Korg Country Distributor -- https://www.korg.com/us/corporate/distributors/ |
|
| Back to top |
|
|
RC-IA
Approved Merchant
Joined: 16 Jan 2004
Posts: 971
Location: FR
|
| Posted: Mon Jun 20, 2011 4:47 pm Post subject: |
|
|
| MartinHines wrote: | | I would suggest contacting (emailing) Korg USA directly. Most likely their form was not designed to accept non-US addresses (so people who purchased their Korg product from a different Korg Country Distributor would not mistakenly enter their information here). |
i tried. The answer, with which i'm absolutely not ok with: only for USA resident. so if your american and go live in africa (for example) and want to put your adress in africa, you can't, but you bought your kb in US. i PM-ed rich about this, hope he can help. |
|
| Back to top |
|
|
MartinHines
Platinum Member
Joined: 21 Jan 2003
Posts: 3036
Location: Topeka, KS (USA)
|
| Posted: Mon Jun 20, 2011 4:53 pm Post subject: |
|
|
| RC-IA wrote: | | MartinHines wrote: | | I would suggest contacting (emailing) Korg USA directly. Most likely their form was not designed to accept non-US addresses (so people who purchased their Korg product from a different Korg Country Distributor would not mistakenly enter their information here). |
i tried. The answer, with which i'm absolutely not ok with: only for USA resident. so if your american and go live in africa (for example) and want to put your adress in africa, you can't, but you bought your kb in US. i PM-ed rich about this, hope he can help. |
I would also suggest referencing Rich Fs name in your email. Also explain you understand that to get warranty service you would be responsible for shipping the unit back to the U.S. (at your expense).
Note the Korg USA Warranty Policy says NOTHING about "having to reside in the U.S.":
http://www.korg.com/Warranty.aspx
Its key points are:
-- product purchased from a Korg USA Authorized dealer (you did)
-- warrantly valid only in the U.S. (meaning only Korg USA will pay for warranty repairs performed in the U.S.)
_________________
** KORG Product Support Contacts **
(they support BOTH hardware and software)
Korg USA Product support -- https://www.korgusa.com/contactus (For fastest service I would suggest calling them on the phone)
Outside the U.S. contact your Korg Country Distributor -- https://www.korg.com/us/corporate/distributors/ |
|
| Back to top |
|
|
RC-IA
Approved Merchant
Joined: 16 Jan 2004
Posts: 971
Location: FR
|
| Posted: Mon Jun 20, 2011 5:39 pm Post subject: |
|
|
| MartinHines wrote: | | RC-IA wrote: | | MartinHines wrote: | | I would suggest contacting (emailing) Korg USA directly. Most likely their form was not designed to accept non-US addresses (so people who purchased their Korg product from a different Korg Country Distributor would not mistakenly enter their information here). |
i tried. The answer, with which i'm absolutely not ok with: only for USA resident. so if your american and go live in africa (for example) and want to put your adress in africa, you can't, but you bought your kb in US. i PM-ed rich about this, hope he can help. |
I would also suggest referencing Rich Fs name in your email. Also explain you understand that to get warranty service you would be responsible for shipping the unit back to the U.S. (at your expense).
Note the Korg USA Warranty Policy says NOTHING about "having to reside in the U.S.":
http://www.korg.com/Warranty.aspx
Its key points are:
-- product purchased from a Korg USA Authorized dealer (you did)
-- warrantly valid only in the U.S. (meaning only Korg USA will pay for warranty repairs performed in the U.S.) |
absolutely !! i'm totallly ok to pay shipping if any problem occurs, that was the deal importing it, so..... i'm waiting for rich answer to my pm, if he has time  then will go back to support@korg
thanx martin |
|
| Back to top |
|
|
|
FAQ
Search
Memberlist
Usergroups
Register
Profile
Log in to check your private messages
Log in
