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Windsofsoul
Full Member
Joined: 19 Sep 2014
Posts: 128
Location: Valley Forge PA
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 Posted: Thu Aug 06, 2015 12:22 am Post subject: Korg Technical Support Phone Number |
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| Is there one anymore? There used to be one! |
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benny ray
Platinum Member
Joined: 28 Nov 2014
Posts: 628
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| Posted: Thu Aug 06, 2015 1:35 am Post subject: s |
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No just email and sometimes very slow. Sad i used to call for tech support when i first purchased Kronos and very helpful. They have a Customer Support phone number.
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K2 Kronos 88, Mojo 61, Korg CX3, Roland FANTOM 7 |
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Windsofsoul
Full Member
Joined: 19 Sep 2014
Posts: 128
Location: Valley Forge PA
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| Posted: Thu Aug 06, 2015 3:10 am Post subject: |
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Thanks Benny, I had their old number in my phone but it was always busy.
Bummer - I've got a problem with my Kronos X, it won't boot, so sad.... |
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Sparker
Senior Member
Joined: 26 Feb 2009
Posts: 483
Location: Wales UK
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| Posted: Mon Aug 10, 2015 2:36 pm Post subject: |
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You could try 01908 857170 (Dean Hudson @ Korg support)
I haven't used it for a couple of years, so not sure if it's still 'active'
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Kronos 61 & KK KARMA / Triton Ex c/w MOSS and TR KARMA / MS2000 / Radias / Kaossilator Pro & Kaossilator / Korg Kontrol 49 / Nanopad / Novation Nova / Waldorf Blofeld
Line 6 Flextone XL / Line 6 POD XT / Roland V Bass / Ampeg Portabass & Cab / Assorted Guitars (no whammy bar) ... and a Fender Champ ... |
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danatkorg
Product Manager, Korg R&D
Joined: 21 Jan 2005
Posts: 4204
Location: California, USA
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| Posted: Tue Aug 11, 2015 1:13 am Post subject: |
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Sorry that your Kronos X is having a problem. I assume that you're asking about Korg USA. Here's their contact info; I'm sure they'll be able to help:
KORG U.S.A. INC.
316 South Service Road, Melville, NY 11747
TEL : 1-631-390-6500
FAX : 1-631-390-6501
support@korgusa.com
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Dan Phillips
Manager of Product Development, Korg R&D
Personal website: www.danphillips.com
For technical support, please contact your Korg Distributor: http://www.korg.co.jp/English/Distributors/
Regretfully, I cannot offer technical support directly.
If you need to contact me for purposes other than technical support, please do not send PMs; instead, send email to dan@korgrd.com |
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Sparker
Senior Member
Joined: 26 Feb 2009
Posts: 483
Location: Wales UK
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| Posted: Tue Aug 11, 2015 8:18 am Post subject: |
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Thanks Dan ...I had of course missed that little detail of location in the profile address 
_________________
Kronos 61 & KK KARMA / Triton Ex c/w MOSS and TR KARMA / MS2000 / Radias / Kaossilator Pro & Kaossilator / Korg Kontrol 49 / Nanopad / Novation Nova / Waldorf Blofeld
Line 6 Flextone XL / Line 6 POD XT / Roland V Bass / Ampeg Portabass & Cab / Assorted Guitars (no whammy bar) ... and a Fender Champ ... |
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Windsofsoul
Full Member
Joined: 19 Sep 2014
Posts: 128
Location: Valley Forge PA
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| Posted: Wed Nov 04, 2015 9:45 pm Post subject: |
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| danatkorg wrote: | Sorry that your Kronos X is having a problem. I assume that you're asking about Korg USA. Here's their contact info; I'm sure they'll be able to help:
KORG U.S.A. INC.
316 South Service Road, Melville, NY 11747
TEL : 1-631-390-6500
FAX : 1-631-390-6501
support@korgusa.com |
Hi, I'm hoping you can intercede for me regarding my Kronos X 61. I've been without the use of this for over 3 months.
A Quick history, after upgrading firmware and OS 3.03 unit worked that evening then next day wouldn't boot, failing with remove USB connections, power down, wait and reboot message. After calling 2 authorized repair centers in the Philly area and hearing from the one that it's over there head, and the second leaving multiple messages but never a return call, I found a 3rd that has not been able to repair it in 10 weeks. They've replaced the motherboard, SSD, power supply, ram to no avail. The next and only other possibility according to them is to replace the Korg main sound board, but they say they can't get one from Korg. Why is this the case?
I've been a Korg customer for over 20 years buying a new Korg Poly 800, Triton, M3 and now the Kronos. Probably the most money spent outside of a car or home. The guys at the repair shop say the support they've received from Korg is dismal at best and they can't get proper documentation such as what is occurring during the boot process etc. I need this keyboard for an upcoming project and need help getting this fixed.
Thanks
Roger |
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danatkorg
Product Manager, Korg R&D
Joined: 21 Jan 2005
Posts: 4204
Location: California, USA
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| Posted: Thu Nov 05, 2015 1:28 am Post subject: |
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| Windsofsoul wrote: | | danatkorg wrote: | Sorry that your Kronos X is having a problem. I assume that you're asking about Korg USA. Here's their contact info; I'm sure they'll be able to help:
KORG U.S.A. INC.
316 South Service Road, Melville, NY 11747
TEL : 1-631-390-6500
FAX : 1-631-390-6501
support@korgusa.com |
Hi, I'm hoping you can intercede for me regarding my Kronos X 61. I've been without the use of this for over 3 months.
A Quick history, after upgrading firmware and OS 3.03 unit worked that evening then next day wouldn't boot, failing with remove USB connections, power down, wait and reboot message. After calling 2 authorized repair centers in the Philly area and hearing from the one that it's over there head, and the second leaving multiple messages but never a return call, I found a 3rd that has not been able to repair it in 10 weeks. They've replaced the motherboard, SSD, power supply, ram to no avail. The next and only other possibility according to them is to replace the Korg main sound board, but they say they can't get one from Korg. Why is this the case?
I've been a Korg customer for over 20 years buying a new Korg Poly 800, Triton, M3 and now the Kronos. Probably the most money spent outside of a car or home. The guys at the repair shop say the support they've received from Korg is dismal at best and they can't get proper documentation such as what is occurring during the boot process etc. I need this keyboard for an upcoming project and need help getting this fixed.
Thanks
Roger |
I don't like to speak poorly of repair centers, but I would yank mine from these guys ASAP. Replacing parts willy-nilly, as you describe, indicates a lack of understanding of the system. Their comments about Korg (presumably meaning Korg USA) sound wrong to me, and are another red flag; the service department at Korg USA are great, in my experience.
Contact Korg USA directly, using the info from above (or via the links in my signature). Refer to this thread. They should be able to help.
_________________
Dan Phillips
Manager of Product Development, Korg R&D
Personal website: www.danphillips.com
For technical support, please contact your Korg Distributor: http://www.korg.co.jp/English/Distributors/
Regretfully, I cannot offer technical support directly.
If you need to contact me for purposes other than technical support, please do not send PMs; instead, send email to dan@korgrd.com |
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geoelectro
Platinum Member
Joined: 14 Sep 2012
Posts: 1038
Location: Texas
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| Posted: Thu Nov 05, 2015 1:53 pm Post subject: |
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A service center that bad mouths the factory they work for clearly doesn't know what they are doing! Any SC should have a good relationship with the factory and clear communication. If they cannot establish that, they shouldn't be a SC for that factory.
I've had a bad relationship with a company and I severed it. There is no good to come from representing a company that will not or can not supply parts and technical assistance, or can't pay their bills on time.
This is simply not the case with larger established companies like Korg, Yamaha, Roland etc.
Geo
_________________
Kronos 61 : 3GB RAM 120GB 2nd Drv.
Kronos 2 61
Synthesizers.com Custom Modular
N.I. Komplete 11, Omnisphere 2, VB-3.
HP i7 8GB Win 10
Yamaha P-80 Weighted Keyboard. NanoPad2 |
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