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Unreliable? Should I return it?

 
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sutekh
Junior Member


Joined: 10 Jul 2016
Posts: 88

PostPosted: Fri Jul 22, 2016 4:31 pm    Post subject: Unreliable? Should I return it? Reply with quote

How reliable is the Kross?


Been using the Kross for a month or two and it's done some weird things. Last night during rehearsal all my User Combinations got scrambled- I rebooted it and my sounds were back. So far since I've had it, it's crashed twice and scrambled my sounds twice like it did last night. I had planned to use it professionally for gigs, but now I'm really having second thoughts.

Has anyone else had these problems? I haven't done any firmware updates yet- would that fix it? I can't have it crashing in the middle of a gig.

I didn't know it at the time, but last night it was not plugged into a surge suppressor. Could that have caused the problem?
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studio99
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Joined: 25 Jun 2013
Posts: 103

PostPosted: Sat Jul 23, 2016 1:33 pm    Post subject: Reply with quote

I've had mine since they first came out. I've used it on gigs, in campgrounds, and hauled it around all over the place with never a problem.
You either have a bad unit or there is something else going on.
Is it possibly a problem with your AC adapter? Could you have been unplugged when you thought you were plugged in and the batteries ran dead?
You might also upgrade the firmware and see if that works.

If not, Exchanging it would be the best option if you can

The Kross is an excellent unit and very reliable by nature

Best luck

Pat Leach
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sutekh
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Joined: 10 Jul 2016
Posts: 88

PostPosted: Sun Jul 24, 2016 1:12 am    Post subject: Reply with quote

I'm really hoping there was a power surge or something. Last night we jammed for several hours- I made sure to plug it into a surge protector and it was fine.
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rammstein
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Joined: 06 Apr 2014
Posts: 103

PostPosted: Mon Jul 25, 2016 9:14 am    Post subject: Reply with quote

i never had problems with mine, which i have been using for a couple of years now.

it's probably the voltage that's causing all that. for short outside gigs (less than 4 hours), i used freshly-charged NiMH eneloops. that reduces the possibility of issues with power fluctuations. i still bring the power adapter, just in case.
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sutekh
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Joined: 10 Jul 2016
Posts: 88

PostPosted: Fri Jul 29, 2016 8:38 pm    Post subject: Reply with quote

Since I've been using a surge protector it hasn't done anything weird like that.
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Dragan
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Joined: 03 Nov 2015
Posts: 103
Location: Ljubljana, Slovenia

PostPosted: Sat Aug 13, 2016 10:18 am    Post subject: Reply with quote

The error you describe souns like a power failure. To rule AC-power issues out try running on batteries.
If the problem does not happen while on batteries you have a AC-power issue.
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Auquicu
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Joined: 31 Jan 2014
Posts: 60

PostPosted: Sat Aug 13, 2016 4:13 pm    Post subject: Reply with quote

System updates also fixes errors in the operating system. That is the first thing you have should done.
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