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Kronos 3.1.2 update not unzipping on Mac 10.12.6 (Sierra)

 
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pianosmitty



Joined: 21 Mar 2018
Posts: 4

PostPosted: Wed Mar 21, 2018 4:52 pm    Post subject: Kronos 3.1.2 update not unzipping on Mac 10.12.6 (Sierra) Reply with quote

I'm trying to update my Kronos to 3.1.2 and the download automatically unzips on my Mac, but when I copy all folders to flash drive and insert in Kronos, it won't update. There's a tar.gz file within the unzipped folder that I can't extract. I suspect that's where the update files are. I get an error every time I click on it. Help!
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Falcon2e
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Joined: 19 Feb 2008
Posts: 619
Location: Indiana USA

PostPosted: Wed Mar 21, 2018 7:49 pm    Post subject: Reply with quote

I'm not a Mac guy, but I can tell you when up-dating the OS, follow the instructions EXACTLY. Try re-formatting your stick drive and/or use a different one. good luck.
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pianosmitty



Joined: 21 Mar 2018
Posts: 4

PostPosted: Wed Mar 21, 2018 9:10 pm    Post subject: Reply with quote

Falcon2e wrote:
I'm not a Mac guy, but I can tell you when up-dating the OS, follow the instructions EXACTLY. Try re-formatting your stick drive and/or use a different one. good luck.


I reformatted the thumb drive in the kronos to FAT 32 (just in case it wasn't already that)-- still no dice. When I run it on the kronos, it says an error has occurred. I think if I could unzip the tar.gz folder on my mac, and actually drag the folders onto the thumb drive and not the "zip" of them, it would work. Unfortunately, nobody picks up the phone at korg, and I sent an email but the response can be 2-3 days.
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voip
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Joined: 27 Nov 2014
Posts: 3758

PostPosted: Wed Mar 21, 2018 10:08 pm    Post subject: Reply with quote

The only folders and files that should be present in the root of the USB memory stick are as follows:

[]Manuals
[]mnt
-bc
-DisplayUpdaterMessage
-install.info
-KRONOS_Update_3_1_2.csum
-KRONOS_Update_3_1_2.tar.gz
-md5sum
-posttar.sh
-pretar.sh


Where:
[]=folder
- =file

The files and folders should be left as they are after the extraction of the file downloaded from the Korg website. There should be no other files or folders. The tarball archive needs to be left as is, and not extracted. It is ~130MB in size.

.
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pianosmitty



Joined: 21 Mar 2018
Posts: 4

PostPosted: Wed Mar 21, 2018 11:49 pm    Post subject: Reply with quote

Ok. I did that. Dragged the whole thing intact onto the usb stick and still no dice. I re-formatted the stick beforehand in the kronos slot.
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GregC
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Joined: 15 May 2002
Posts: 9451
Location: Discovery Bay (San Francisco Bay Area)

PostPosted: Thu Mar 22, 2018 12:24 am    Post subject: Reply with quote

pianosmitty wrote:
Ok. I did that. Dragged the whole thing intact onto the usb stick and still no dice. I re-formatted the stick beforehand in the kronos slot.


There are about +100 topics on trouble shooting the Update process if you want to google for them

1 idea is that you have a flawed D/L from the Korg site. Its easy to stall out a D/L. I would try a new D/L

Voip noted your files have to be at the top level, or root
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pianosmitty



Joined: 21 Mar 2018
Posts: 4

PostPosted: Thu Mar 22, 2018 6:21 am    Post subject: Reply with quote

had a bad thumb drive! seems to be working now. phew!
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