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Kronos Ram & Startup Troubleshooting

 
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NewKorgy



Joined: 09 Apr 2018
Posts: 2

PostPosted: Mon Apr 09, 2018 3:02 am    Post subject: Kronos Ram & Startup Troubleshooting Reply with quote

Hi all

My Korg Kronos 2 (61 Key, v3.2.1) has been getting the "System startup failed, please remove USB and try again" message about every 6th startup.

I opened it up tonight to see if it was there was issue with the ram being unseated. It had a single 4gb ram, that seemed to be inserted fine. I took it out anyway and placed it in the other open slot, and to my surprise I now receive "System has failed to startup" every single time!

So, I opened it up again, moved it back, and it started up fine. I haven't received the error message yet, but I don't have too much hope as nothing changed.

Why would moving the 4gb ram to the other slot make it fail every time? And does anyone have any other suggestions?

Thanks!!
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GregC
Platinum Member


Joined: 15 May 2002
Posts: 6505
Location: Discovery Bay (San Francisco Bay Area)

PostPosted: Mon Apr 09, 2018 3:14 am    Post subject: Reply with quote

more details might help.

recent purchase ?

purchased as new ?

"" "" used ?

Within warranty ?
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Kronos 88. nanoPAD2. Roland FA-07, MBP, UR44
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NewKorgy



Joined: 09 Apr 2018
Posts: 2

PostPosted: Mon Apr 09, 2018 3:19 am    Post subject: Reply with quote

Pre-owned, immaculate condition, and bought recently. It's within warranty so I know I'll likely be shipping it back for a replacement.
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GregC
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Joined: 15 May 2002
Posts: 6505
Location: Discovery Bay (San Francisco Bay Area)

PostPosted: Mon Apr 09, 2018 3:28 am    Post subject: Reply with quote

NewKorgy wrote:
Pre-owned, immaculate condition, and bought recently. It's within warranty so I know I'll likely be shipping it back for a replacement.


I guess you are saying you bought it used from a retailer within the past 30 days . And you have return/refund privilege ? I can't tell from your post.

BTW, you can't go by ' looks '. Thats cosmetic. Its all about whats inside.

Given what you are reporting, I would not hesitate to bring it back. I wouldn't fool around with it and try DIY. By messing around with the inside , you could risk getting a free or equitable replacement.

It appears to me , you have a problem used Kronos. If so, I would be quite annoyed at the retailer for fobbing it off on you.
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Kronos 88. nanoPAD2. Roland FA-07, MBP, UR44
Achieve your musical dreams Smile
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daddy



Joined: 08 Mar 2012
Posts: 17

PostPosted: Thu Apr 12, 2018 7:13 pm    Post subject: Reply with quote

I had the same problem and I replaced the SSD. That solved the problem.
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GregC
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Joined: 15 May 2002
Posts: 6505
Location: Discovery Bay (San Francisco Bay Area)

PostPosted: Thu Apr 12, 2018 7:29 pm    Post subject: Reply with quote

daddy wrote:
I had the same problem and I replaced the SSD. That solved the problem.


Thats good info.

Did your local Korg service center ( or SW service if purchased in US from them)
diagnose the issue as a bum SSD ?
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Achieve your musical dreams Smile
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