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Kross jumps octaves when playing

 
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Keyboardken



Joined: 01 Sep 2018
Posts: 2

PostPosted: Sat Sep 01, 2018 5:46 pm    Post subject: Kross jumps octaves when playing Reply with quote

Hi, I have had a Kross for about a year. Suddenly the
Keyboard jumps an octave without touching any controls.
I can hit a single note repetitively and each time
it may be at a different octave interval.

Anything I can do to correct? Is this a defective keyboard?

Basically I can’t play it until corrected and have several upcoming
Gigs so it’s a big issue.

Any advice is appreciated.

Thanks

Ken Sad
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Biggles
Platinum Member


Joined: 31 Aug 2017
Posts: 1000

PostPosted: Sat Sep 01, 2018 7:43 pm    Post subject: Reply with quote

Welcome.

Sorry to hear of your problem.

Can I clarify that yours is a Kross 1

As I understand it the Kross 2 was announced on 1st Sept 2017

And are you using the latest Firmware?
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Biggles
Lancashire, UK
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Keyboardken



Joined: 01 Sep 2018
Posts: 2

PostPosted: Sat Sep 01, 2018 11:23 pm    Post subject: Reply with quote

Yes, Kross 1
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Biggles
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Joined: 31 Aug 2017
Posts: 1000

PostPosted: Sun Sep 02, 2018 9:49 am    Post subject: Reply with quote

That must have been annoying (unless you got a great deal), buying a Kross 1 only for the Kross 2 to be announced a very short while later.

Have you tried a full reset?

Do remember to fully back up the system prior to undertaking a reset.
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Biggles
Lancashire, UK
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voip
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Joined: 27 Nov 2014
Posts: 3756

PostPosted: Sun Sep 02, 2018 11:15 am    Post subject: Reply with quote

Does the octave shift happen on any Program or Combi? Does changing the Program or Combi restore the shift.

It is possible to make a Program do this intentionally.

If it happens to piano Programs, which would be expected not to octave shift, then it would seem to be a fault with the keyboard. It may be down to internal inter-board connections serving the keybed needing to be reseated, or faulty SW1 or SW2 buttons making contact even when not pressed (but only if these have been assigned to shift octave up or down) and if that were the case the pitch shift would reset when the Program was changed.
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