Korg Forums Forum Index Korg Forums
A forum for Korg product users and musicians around the world.
Moderated Independently.
Owned by Irish Acts Recording Studio & hosted by KORG USA
 
 FAQFAQ   SearchSearch   MemberlistMemberlist   UsergroupsUsergroups   RegisterRegister 
 ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

KAPro EXs 19 Library Free?

 
Post new topic   Reply to topic    Korg Forums Forum Index -> Korg Kronos
View previous topic :: View next topic  
Author Message
DJ1



Joined: 24 Jul 2018
Posts: 17

PostPosted: Tue Sep 11, 2018 2:38 am    Post subject: KAPro EXs 19 Library Free? Reply with quote

At the Korg Sound Library website, I registered my Kronos 2, and was looking to download EXs 19 Kapro's Private Collection. It says it is free of charge for Kronos 2 owners. When I add it to my cart, it comes up as $99.

It says "Introductory price through Dec 2014. Normal price $99."

But at the top right it still says it's $0.00 for new Kronos owners. Is this deal over? Is there a promo code?

Thanks.
Back to top
View user's profile Send private message
benny ray
Platinum Member


Joined: 28 Nov 2014
Posts: 628

PostPosted: Tue Sep 11, 2018 5:30 am    Post subject: Reply with quote

Download where it says for new Kronos yes it is free for K2
_________________
K2 Kronos 88, Mojo 61, Korg CX3, Roland FANTOM 7
Back to top
View user's profile Send private message
DJ1



Joined: 24 Jul 2018
Posts: 17

PostPosted: Tue Sep 11, 2018 7:47 pm    Post subject: Reply with quote

Thanks benny ray.

I notice at the bottom of the page I can download the demo version. Is this what you mean?

I am not able to find the link or option to download where it says "For New Kronos" (top right of page).

I must be missing something....
Back to top
View user's profile Send private message
KK
Platinum Member


Joined: 13 Oct 2016
Posts: 1416

PostPosted: Tue Sep 11, 2018 8:55 pm    Post subject: Reply with quote

For most additional EXs, install the demo version and after buying yours (which will be free of charge if you have a K2), you will find the unlocking code after logging in on the Korg shopping site under "Product Registration Information". Simply register the demo with that code and the sound won't cut anymore while you play. IIRC, there is also a PDF file link you can click to see instructions there.
_________________
Shhh  My Kronos 7 Cool
Back to top
View user's profile Send private message
DJ1



Joined: 24 Jul 2018
Posts: 17

PostPosted: Wed Sep 12, 2018 4:59 pm    Post subject: Reply with quote

Thanks KK. I'll give this a try.
Back to top
View user's profile Send private message
KK
Platinum Member


Joined: 13 Oct 2016
Posts: 1416

PostPosted: Wed Sep 12, 2018 9:26 pm    Post subject: Reply with quote

Let us know if you could install it.
_________________
Shhh  My Kronos 7 Cool
Back to top
View user's profile Send private message
DJ1



Joined: 24 Jul 2018
Posts: 17

PostPosted: Thu Sep 13, 2018 2:33 am    Post subject: Reply with quote

I was able to install the demo version onto my K2. But when I go to my shopping cart with the EXs19, it states it is $99.00. My K2 has been registered as I can see it under "Product Registration Info." It also shows that I have EXS17 and EXS18 (which came installed).

I am not sure why I am still being charged the $99.00.
Back to top
View user's profile Send private message
matro
Junior Member


Joined: 16 Nov 2015
Posts: 58

PostPosted: Thu Sep 13, 2018 11:18 am    Post subject: Reply with quote

DJ1 wrote:
I was able to install the demo version onto my K2. But when I go to my shopping cart with the EXs19, it states it is $99.00. My K2 has been registered as I can see it under "Product Registration Info." It also shows that I have EXS17 and EXS18 (which came installed).

I am not sure why I am still being charged the $99.00.


Contact Korg. Should be free.
Back to top
View user's profile Send private message
DJ1



Joined: 24 Jul 2018
Posts: 17

PostPosted: Thu Sep 13, 2018 7:36 pm    Post subject: Reply with quote

Thanks Matro. Contacted Korg this morning. Still waiting for a reply.
Back to top
View user's profile Send private message
KK
Platinum Member


Joined: 13 Oct 2016
Posts: 1416

PostPosted: Thu Sep 13, 2018 8:53 pm    Post subject: Reply with quote

Hi DJ1,

You have to select your Public ID with the dropbox arrow on the left side of the shopping cart. Then it will indicate 0 $. Otherwise, maybe your browser could create this fault. I use Firefox.
_________________
Shhh  My Kronos 7 Cool
Back to top
View user's profile Send private message
DJ1



Joined: 24 Jul 2018
Posts: 17

PostPosted: Thu Sep 13, 2018 9:27 pm    Post subject: Reply with quote

Hi KK,

Yup, in my shopping cart my Public ID shows a bunch of letters and numbers, then Kronos2-88. I am on Firefox as well. Still shows up as $99.00.

I emailed Kapro productions with hopes they can help. Are there any other contacts that could possibly help?

If not it's all good. It would be nice to try these sounds out - especially if they are free. But the K2 has lots of options already, which I am happy with.
Back to top
View user's profile Send private message
KK
Platinum Member


Joined: 13 Oct 2016
Posts: 1416

PostPosted: Fri Sep 14, 2018 12:25 am    Post subject: Reply with quote

Hopefully you will get help from Korg and/or Kapro. Another thing I think of that could cause this would be one mistaken character in your public ID. I think the characters are always lowercase. Make sure you didn't use capital letters if any, unless it is what appears on your Kronos ID. I am sure you already checked that, but just a thought I had in case it could help. In any case, keep us posted and hopefully it will be solved very soon.
_________________
Shhh  My Kronos 7 Cool
Back to top
View user's profile Send private message
DJ1



Joined: 24 Jul 2018
Posts: 17

PostPosted: Fri Sep 21, 2018 3:32 pm    Post subject: Reply with quote

I ended up hearing back from Korg. They were really helpful and provided me with the authorization code.
Back to top
View user's profile Send private message
KK
Platinum Member


Joined: 13 Oct 2016
Posts: 1416

PostPosted: Fri Sep 21, 2018 11:37 pm    Post subject: Reply with quote

Glad they could solve your problem. I hope they will also fix the Web site or link if it was the cause.
_________________
Shhh  My Kronos 7 Cool
Back to top
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic    Korg Forums Forum Index -> Korg Kronos All times are GMT
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


Powered by phpBB © 2001, 2005 phpBB Group