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How do I load in the reauthorisation file?
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Liviou2004
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Joined: 20 Feb 2017
Posts: 621
Location: Nemours - France

PostPosted: Wed Oct 03, 2018 12:15 pm    Post subject: Reply with quote

Mike Conway wrote:


In the event that you ever have to re-authorize your Kronos, because you reformatted the hard drive or something, you can find the DOWNLOAD RE-AUTHORIZATION CODE FILE link, right above your library authorization codes.


Hello Mike,

The authorization codes are based on the Public ID.
So, what happens in case of changing the motherboard. Do wee loose the Public ID and all our sound codes ? Or, is the re-authorization code file sufficient ?

Thanks
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Liviou2004
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Joined: 20 Feb 2017
Posts: 621
Location: Nemours - France

PostPosted: Thu Oct 04, 2018 6:45 am    Post subject: Reply with quote

Well, here is the answer :

The public ID seems to be stored in a microchip (AM1806B) welded on the motherboard.
So, in case of motherboard crash and replacement, we loose the Public ID. Since the re-authorization file is based on the Public ID, we consequently loose all the sounds banks purchased on shop korg.

Do you know what is the Korg policy in case of motherboard replacement ?
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Karmaman



Joined: 05 Mar 2019
Posts: 1

PostPosted: Tue Mar 05, 2019 5:56 pm    Post subject: Reply with quote

Greetings,

I purchased a used Kronos X on Facebook Marketplace and purchased a Bolder soundset. Korg asked me to register my Kronos which I did and, not knowing it's history I filled it in as best I could. Korg sent me a re-authorization code but it is only fourteen characters long and I can't download the new soundset because I haven't installed the re-authorization code. I have also updated to the most recent OS update 3.1.3.

I'm afraid if I install this new code, I'll have to start from scratch or, even worse I will be locked out of this keyboard. Any input would be greatly appreciated.

By the way, Bolder or whoever took my money anyway.
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GregC
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Joined: 15 May 2002
Posts: 7623
Location: Discovery Bay (San Francisco Bay Area)

PostPosted: Tue Mar 05, 2019 7:12 pm    Post subject: Reply with quote

Liviou2004 wrote:
Well, here is the answer :

The public ID seems to be stored in a microchip (AM1806B) welded on the motherboard.
So, in case of motherboard crash and replacement, we loose the Public ID. Since the re-authorization file is based on the Public ID, we consequently loose all the sounds banks purchased on shop korg.

Do you know what is the Korg policy in case of motherboard replacement ?




I have no idea what the updated 'policy ' is , if it changed since 2011.

I know what Korg " should " do.

If you have a Mobo replacement for your K, keep a receipt of that component purchase. Send it to Korg support as proof and request the reissuance of all auth #'s.
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