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Dear Korg,

 
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Grokaknock



Joined: 26 Apr 2018
Posts: 47

PostPosted: Sun Oct 07, 2018 9:56 pm    Post subject: Dear Korg, Reply with quote

Months and months have gone by and unbelievably, still, there is no official statement form Korg about the tuning issues of the E,F,F# keys. You are failing the very people who have supported your company for many years. Make a statement one way or the other! And fix the damn bugs that make it crash!!!!!!!!!!

Last crash I had was yesterday. It simply locked up when I turned it on. Got stuck on the Tuning procedure. Had to do a power cycle.

I for one will not be buying another Korg product in my lifetime unless something is annouced or done about this very, very soon! Like Monday the 8th of October 2018! You've had more then enough time.

Do right by your customers or you may find you have none. No company is too big to fail when sh!t like this is left to the end user to deal with.

Former Korg Fan and customer for many years.
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HW: Model D (Original) <> Prologue 16 <> OB-6 <> Prophet REV 2 <> Minitaur <> Sub37 <> Slim Phatty <> Integra 7 <> SE-02 <> Korg Triton Le <> Korg synths I have owned: Poly 800 - Poly 800 MKII - M1 - Z1 (miss this one)

SW: Nuendo and too many soft synths to mention.
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jimknopf
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Joined: 17 Jan 2011
Posts: 3374

PostPosted: Mon Oct 08, 2018 10:30 am    Post subject: Reply with quote

+1

This has simply gotten bizarre beyond all reasoning, and is driving Korg customers away in dozens!

Can't imagine that that's exactly what Korg Japan is aiming for... Confused
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Grokaknock



Joined: 26 Apr 2018
Posts: 47

PostPosted: Mon Oct 08, 2018 9:45 pm    Post subject: Reply with quote

Quote:
bizarre
is a good word for it. I like baffling as well. The tuning on my exchanged P16 is workable and doesn't bother me. I notice it once in a while but that isn't the point anymore at all. Korg doing and saying nothing at all after months and months...That's the point. It's just simply wrong to treat customers like this. That is what bothers me about this situation.
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HW: Model D (Original) <> Prologue 16 <> OB-6 <> Prophet REV 2 <> Minitaur <> Sub37 <> Slim Phatty <> Integra 7 <> SE-02 <> Korg Triton Le <> Korg synths I have owned: Poly 800 - Poly 800 MKII - M1 - Z1 (miss this one)

SW: Nuendo and too many soft synths to mention.
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GregC
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Joined: 15 May 2002
Posts: 9451
Location: Discovery Bay (San Francisco Bay Area)

PostPosted: Tue Oct 09, 2018 2:07 am    Post subject: Reply with quote

Grokaknock wrote:
Quote:
bizarre
is a good word for it. I like baffling as well. The tuning on my exchanged P16 is workable and doesn't bother me. I notice it once in a while but that isn't the point anymore at all. Korg doing and saying nothing at all after months and months...That's the point. It's just simply wrong to treat customers like this. That is what bothers me about this situation.


I agree. No excuse for ignoring customers and being non-communicative

My advice- communicate directly to Korg. email their President.

Korg employees do not have a regular presence here AFAIK.

Don't expect them to read or act on your post here. IMO
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NickZoll
Full Member


Joined: 22 Jan 2015
Posts: 181

PostPosted: Tue Oct 09, 2018 2:50 am    Post subject: Reply with quote

I have participated in this kind of discussions already, for example e2. I do not remember korg admitting that problems existed but they have fixed a part of the stuff that users requested. I doubt they will admit about prologue but hope they will fix the thing.
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jimknopf
Platinum Member


Joined: 17 Jan 2011
Posts: 3374

PostPosted: Tue Oct 09, 2018 8:04 am    Post subject: Reply with quote

GregC wrote:
Grokaknock wrote:
Quote:
bizarre
is a good word for it. I like baffling as well. The tuning on my exchanged P16 is workable and doesn't bother me. I notice it once in a while but that isn't the point anymore at all. Korg doing and saying nothing at all after months and months...That's the point. It's just simply wrong to treat customers like this. That is what bothers me about this situation.


I agree. No excuse for ignoring customers and being non-communicative

My advice- communicate directly to Korg. email their President.

Korg employees do not have a regular presence here AFAIK.

Don't expect them to read or act on your post here. IMO


Do you see the Korg president's Email adress anywhere?
I think it is not easily available for a reason. Smile
_________________
Kronos 73 - Moog Voyager RME - Moog LP TE - Behringer Model D - Prophet 6 - Roland Jupiter Xm - Rhodes Stage 73 Mk I - Elektron Analog Rytm MkII - Roland TR-6s - Cubase 12 Pro + Groove Agent 5
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Grokaknock



Joined: 26 Apr 2018
Posts: 47

PostPosted: Tue Oct 09, 2018 5:32 pm    Post subject: Reply with quote

Quote:
I agree. No excuse for ignoring customers and being non-communicative

My advice- communicate directly to Korg. email their President.

Korg employees do not have a regular presence here AFAIK.

Don't expect them to read or act on your post here. IMO



Been communicating with Korg...That isn't getting it done.
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HW: Model D (Original) <> Prologue 16 <> OB-6 <> Prophet REV 2 <> Minitaur <> Sub37 <> Slim Phatty <> Integra 7 <> SE-02 <> Korg Triton Le <> Korg synths I have owned: Poly 800 - Poly 800 MKII - M1 - Z1 (miss this one)

SW: Nuendo and too many soft synths to mention.
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GregC
Platinum Member


Joined: 15 May 2002
Posts: 9451
Location: Discovery Bay (San Francisco Bay Area)

PostPosted: Tue Oct 09, 2018 9:15 pm    Post subject: Reply with quote

jimknopf wrote:
GregC wrote:
Grokaknock wrote:
Quote:
bizarre
is a good word for it. I like baffling as well. The tuning on my exchanged P16 is workable and doesn't bother me. I notice it once in a while but that isn't the point anymore at all. Korg doing and saying nothing at all after months and months...That's the point. It's just simply wrong to treat customers like this. That is what bothers me about this situation.


I agree. No excuse for ignoring customers and being non-communicative

My advice- communicate directly to Korg. email their President.

Korg employees do not have a regular presence here AFAIK.

Don't expect them to read or act on your post here. IMO


Do you see the Korg president's Email adress anywhere?
I think it is not easily available for a reason. Smile


Wink. there is a telephone. And we can find his name.

Once we determine the ' name convention ' for email for Sony HQ in Tokyo, a few tries will dope out his email. I have done this a few times with other co presidents.

Of course, he can ignore the email , too.
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GregC
Platinum Member


Joined: 15 May 2002
Posts: 9451
Location: Discovery Bay (San Francisco Bay Area)

PostPosted: Tue Oct 09, 2018 9:25 pm    Post subject: Reply with quote

Grokaknock wrote:
Quote:
I agree. No excuse for ignoring customers and being non-communicative

My advice- communicate directly to Korg. email their President.

Korg employees do not have a regular presence here AFAIK.

Don't expect them to read or act on your post here. IMO



Been communicating with Korg...That isn't getting it done.


I am not close to the issue. My take is, as a customer, I would want a satisfactory response within a certain amount of time.

If its a sticky intermittent problem, that could delay a decent reply. Given my recall of the 2011 Kronos key bed problem, that took about 4-6 weeks to get a decent reply and finally a fix.

I am a believer in taking financial control when the co gets sleepy with service and communication.
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