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Problem touchscreen Korg PA1000
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Shandera
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Joined: 20 Aug 2018
Posts: 123

PostPosted: Sat Oct 20, 2018 11:31 am    Post subject: Problem touchscreen Korg PA1000 Reply with quote

Hello again.
No luck with Korg. Again the problem! Recorded marriage on video. If only included Korg then everything is ok. If it is just turned on 3 minutes, then this problem will appear. What to do? Marriage display? Turn it off, turn it on, 3 minutes everything is ok. Then begins.

https://youtu.be/Xq-FADJ67qk


Last edited by Shandera on Sun Oct 21, 2018 3:41 pm; edited 1 time in total
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musiccankill
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Joined: 30 May 2010
Posts: 884
Location: Greece

PostPosted: Sat Oct 20, 2018 1:19 pm    Post subject: Reply with quote

Hello!
I suggest you to do a touch panel calibration by holding down GLOBAL button for some seconds.
IF that doesn't fix the problem then you should take it in for repair..It should still be covered under warranty..
Your touch panel (digitizer) seems to be faulty.
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~~~The best keyboard for any player is the one that fits his/her needs!~~~

Korg keyboards owned now: PA5X 61 ,PA300, Triton extreme 61, Korg 707, Trinity plus
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Shandera
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Joined: 20 Aug 2018
Posts: 123

PostPosted: Sat Oct 20, 2018 2:33 pm    Post subject: Reply with quote

musiccankill wrote:
Hello!
I suggest you to do a touch panel calibration by holding down GLOBAL button for some seconds.
IF that doesn't fix the problem then you should take it in for repair..It should still be covered under warranty..
Your touch panel (digitizer) seems to be faulty.

I did the calibration. Did not help!
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musiccankill
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Location: Greece

PostPosted: Sat Oct 20, 2018 2:44 pm    Post subject: Reply with quote

If it is a pa1000, it is the second pa1000 that has that problem that i know of...
Take it in for repair under warranty!!!
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~~~The best keyboard for any player is the one that fits his/her needs!~~~

Korg keyboards owned now: PA5X 61 ,PA300, Triton extreme 61, Korg 707, Trinity plus
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looo
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Joined: 10 Mar 2008
Posts: 59
Location: Moscow

PostPosted: Sat Oct 20, 2018 3:02 pm    Post subject: Reply with quote

My PA1000 also behaves similar way. I've been living with it for a while but now have scheduled a visit to service.
Using KAOSS mode is the best way to demonstrate the problem but there're also another consequences such as random onscreen menu items activation.
Very seldom my synth even activates onscreen menu items when the touchscreen is not being touched at all.
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duby2
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Joined: 16 Jun 2002
Posts: 1377
Location: USA Pennsylvania

PostPosted: Sat Oct 20, 2018 8:06 pm    Post subject: os Reply with quote

Shandera


yes
my pa1000 is the same ,,just like your video ,the screen jumps around ,, and it does it just a soon as i turn on the keyboard ,,, i do not have to wate..
I think its in the OS
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musiccankill
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Joined: 30 May 2010
Posts: 884
Location: Greece

PostPosted: Sun Oct 21, 2018 12:25 am    Post subject: Reply with quote

I doubt it is in the OS as pa700 or even pa4x should be doing this too in that case (the touch panel and its code must be the same..)
I hope it is a hardware fault and not a design flaw causing it to pick random noise as touches...
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~~~The best keyboard for any player is the one that fits his/her needs!~~~

Korg keyboards owned now: PA5X 61 ,PA300, Triton extreme 61, Korg 707, Trinity plus
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Shandera
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Joined: 20 Aug 2018
Posts: 123

PostPosted: Sun Oct 21, 2018 4:48 am    Post subject: Reply with quote

Hello dear participants!
Please make a video of your problem in KAOSS mode. This is necessary to confirm and solve the problem, possibly related to a hardware error in production. I am writing an appeal to the support service. Exclamation
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looo
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Joined: 10 Mar 2008
Posts: 59
Location: Moscow

PostPosted: Sun Oct 21, 2018 8:01 am    Post subject: Reply with quote

Now that the problem looks like the common one the key question is wheter official Korg has already dealt with it.
Unfortunately i failed to have found online support page/form at Korg official web site, it seems that they prefer to contact with authorised services only.
If Korg hasn't released appropriate notice on this issue yet i'm afraid that the servicemen could have a troubles to cope with it.
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Shandera
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Joined: 20 Aug 2018
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PostPosted: Sun Oct 21, 2018 9:02 am    Post subject: Reply with quote

looo wrote:
Now that the problem looks like the common one the key question is wheter official Korg has already dealt with it.
Unfortunately i failed to have found online support page/form at Korg official web site, it seems that they prefer to contact with authorised services only.
If Korg hasn't released appropriate notice on this issue yet i'm afraid that the servicemen could have a troubles to cope with it.

Please make a video of your problem in KAOSS mode. This is necessary to confirm and solve the problem, possibly related to a hardware error in production.
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Shandera
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PostPosted: Sun Oct 21, 2018 9:29 am    Post subject: Reply with quote

I looked at YouTube with all the videos with the demonstration of KAOSS at Korg PA1000. I have never seen such a problem. Apparently not all!

Please make a video of your problem in KAOSS mode. This is necessary to confirm and solve the problem, possibly related to a hardware error in production.
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musiccankill
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Joined: 30 May 2010
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Location: Greece

PostPosted: Sun Oct 21, 2018 9:58 am    Post subject: Reply with quote

At the first post there is a video demonstrating the problem!
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~~~The best keyboard for any player is the one that fits his/her needs!~~~

Korg keyboards owned now: PA5X 61 ,PA300, Triton extreme 61, Korg 707, Trinity plus
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Shandera
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Joined: 20 Aug 2018
Posts: 123

PostPosted: Sun Oct 21, 2018 11:05 am    Post subject: Reply with quote

musiccankill wrote:
At the first post there is a video demonstrating the problem!

Of course have! This is my post! So I ask those who have the same problem to record a video.
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musiccankill
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PostPosted: Sun Oct 21, 2018 12:04 pm    Post subject: Reply with quote

OH OH!!! Hahahahahah sorryyyyy!!
Haven't seen the name!!
My bad!
If the guy that had the same issue still hasn't resolved it i will try to record a video of his one too...
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~~~The best keyboard for any player is the one that fits his/her needs!~~~

Korg keyboards owned now: PA5X 61 ,PA300, Triton extreme 61, Korg 707, Trinity plus
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looo
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Joined: 10 Mar 2008
Posts: 59
Location: Moscow

PostPosted: Sun Oct 21, 2018 1:33 pm    Post subject: Reply with quote

Well, i have recorded another demonstration of the issue being discussed. This time one can watch unintended menu activation example.

https://youtu.be/D75_TWoFMK8
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