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omkar.sunkersett Junior Member
Joined: 30 May 2019 Posts: 53
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Posted: Thu May 30, 2019 4:53 pm Post subject: System Startup Fails After Auto Power Off |
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I purchased a Korg Kronos 2 88 this week. I updated the system firmware from 3.1.2 to 3.1.3 without any issue. I also set the auto power off feature to 1 hour. Now whenever the Kronos powers off automatically, it yields a system startup failed issue at the next startup. I have to remove the power cord from the workstation for 30 seconds and reinsert it to overcome the problem. What could be the issue in my case? |
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GregC Platinum Member
Joined: 15 May 2002 Posts: 9451 Location: Discovery Bay (San Francisco Bay Area)
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Posted: Thu May 30, 2019 5:10 pm Post subject: |
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Kronos is demanding of consistent power.
Just to troubleshoot, skip the auto power off. Power down manually.
You didn't mention if your K2 was a new purchase or is it used.
This makes a difference. _________________ Kronos 88. MODX8
Achieve your musical dreams
https://soundcloud.com/user-898236994 |
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omkar.sunkersett Junior Member
Joined: 30 May 2019 Posts: 53
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Posted: Thu May 30, 2019 5:18 pm Post subject: Issue with power supply or motherboard? |
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It is a new purchase. I just wanted to know if there could be anything wrong with the power supply/motherboard because it is an expensive product. |
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GregC Platinum Member
Joined: 15 May 2002 Posts: 9451 Location: Discovery Bay (San Francisco Bay Area)
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Posted: Thu May 30, 2019 5:33 pm Post subject: Re: Issue with power supply or motherboard? |
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omkar.sunkersett wrote: | It is a new purchase. I just wanted to know if there could be anything wrong with the power supply/motherboard because it is an expensive product. |
Make sure you have solid consistent power. Here in the US, that is a standard.
After that check up, if you still have 'system startup failed', return exchange it with your dealer.
system startup failures is not the standard with a factory new Kronos. It suggests you have a K2 with a defective component. DIY is not necessary on a new K2. _________________ Kronos 88. MODX8
Achieve your musical dreams
https://soundcloud.com/user-898236994 |
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GregC Platinum Member
Joined: 15 May 2002 Posts: 9451 Location: Discovery Bay (San Francisco Bay Area)
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Posted: Sat Jun 01, 2019 2:33 pm Post subject: Re: Issue with power supply or motherboard? |
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omkar.sunkersett wrote: | It is a new purchase. I just wanted to know if there could be anything wrong with the power supply/motherboard because it is an expensive product. |
what was the final result for your K2 ?
Thanks _________________ Kronos 88. MODX8
Achieve your musical dreams
https://soundcloud.com/user-898236994 |
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omkar.sunkersett Junior Member
Joined: 30 May 2019 Posts: 53
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GregC Platinum Member
Joined: 15 May 2002 Posts: 9451 Location: Discovery Bay (San Francisco Bay Area)
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Posted: Sat Jun 01, 2019 5:25 pm Post subject: Re: The error was one off... |
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omkar.sunkersett wrote: | The system works OK. The error happens due to some electricity in the power supply. However, my K2 is showing new problem. Two keys (A3 and A4) have begun clacking.
SHOULD I RETURN THE WORKSTATION FOR A REPLACEMENT?
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absolutely. Keys will not fix themselves. _________________ Kronos 88. MODX8
Achieve your musical dreams
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omkar.sunkersett Junior Member
Joined: 30 May 2019 Posts: 53
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Posted: Sat Jun 01, 2019 6:14 pm Post subject: |
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OK, what is the correct process to ask for a replacement? |
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GregC Platinum Member
Joined: 15 May 2002 Posts: 9451 Location: Discovery Bay (San Francisco Bay Area)
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Posted: Sat Jun 01, 2019 7:39 pm Post subject: |
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omkar.sunkersett wrote: | OK, what is the correct process to ask for a replacement? |
Here in the US, we would call our retailer within 30 days from date of purchase , and state the keyboard is defective. Then the retailer/dealer gives you return steps. _________________ Kronos 88. MODX8
Achieve your musical dreams
https://soundcloud.com/user-898236994 |
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