Korg Forums Forum Index Korg Forums
A forum for Korg product users and musicians around the world.
Moderated Independently.
Owned by Irish Acts Recording Studio & hosted by KORG USA
 
 FAQFAQ   SearchSearch   MemberlistMemberlist   UsergroupsUsergroups   RegisterRegister 
 ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

Error causing kronos to freeze up
Goto page 1, 2  Next
 
Post new topic   Reply to topic    Korg Forums Forum Index -> Korg Kronos
View previous topic :: View next topic  
Author Message
Zikerstu



Joined: 06 Dec 2015
Posts: 25
Location: Florida

PostPosted: Fri Jul 12, 2019 3:27 am    Post subject: Error causing kronos to freeze up Reply with quote

Im gettin a reoccurring ertor message that says "An eoor has been detected. Please shut off the unit for 10 seconds and turn it back on again." 5 times at a live show! Any advice on this issue?
_________________
- Stu b Doo
Korg Kronos v2, Korg MS2000b, Yamaha Motif XS, Access Virus Indigo 2, Roland XP30, iRig Pro Animoog, Sampletank, Mellowtron.
Back to top
View user's profile Send private message Visit poster's website Yahoo Messenger
Liviou2004
Platinum Member


Joined: 20 Feb 2017
Posts: 790
Location: Nemours - France

PostPosted: Fri Jul 12, 2019 6:47 am    Post subject: Re: Error causing kronos to freeze up Reply with quote

Zikerstu wrote:
Im gettin a reoccurring ertor message that says "An eoor has been detected. Please shut off the unit for 10 seconds and turn it back on again." 5 times at a live show! Any advice on this issue?


What happenned after your live show (at home) ? Did it work normally ?
_________________
Kronos 2 73, Moog Grandmother, Studiologic Sledge 2, Behringer Neutron, Yamaha P90 / Electro Harmonix Vocoder V256, Beyerdynamic DT770 Pro / Soundcraft Mixer EFX12, JBL LSR308, Behringer FX2000 3D
Back to top
View user's profile Send private message
Zikerstu



Joined: 06 Dec 2015
Posts: 25
Location: Florida

PostPosted: Sat Jul 13, 2019 4:47 pm    Post subject: Reply with quote

I called my contact at Sweetwater who patched me through to the service tech. They only heard of one similar issue and said to try reinstalling the latest firmware. I didand left the unit on for about an hour. No issues. Played the next gig that same night and it seized up on me again twice.
_________________
- Stu b Doo
Korg Kronos v2, Korg MS2000b, Yamaha Motif XS, Access Virus Indigo 2, Roland XP30, iRig Pro Animoog, Sampletank, Mellowtron.
Back to top
View user's profile Send private message Visit poster's website Yahoo Messenger
psionic311
Platinum Member


Joined: 14 Nov 2014
Posts: 1042
Location: Orlando, Florida USA

PostPosted: Sat Jul 13, 2019 5:38 pm    Post subject: Reply with quote

Power fluctuations can cause strange symptoms. Are you using a surge protector?

Also, if the error occurs, try hitting the COMPARE or EXIT buttons, or switching modes and back again if it lets you. Just to get through a show, not as a cure.

Other than that, it sounds like you might have some corrupted files. You may need to backup the Kronos onto a USB stick and re-install. Hopefully Sweetwater tech support gets you through this.
Back to top
View user's profile Send private message
musiccankill
Platinum Member


Joined: 30 May 2010
Posts: 591
Location: Greece

PostPosted: Sat Jul 13, 2019 10:23 pm    Post subject: Reply with quote

I would try to remove and put back the sata cable and power and also the motherboard ram modules carefully.
A wrong connection on any of these could cause the problem.
This problem is like the blue screen of death of windows and as kronos is basically a pc running a custom linux version the problems are similar.
_________________
~~~The best keyboard for any player is the one that fits his/her needs!~~~

Korg keyboards owned now: pa4x, pa700, pa300, triton extreme 61
Back to top
View user's profile Send private message
Zikerstu



Joined: 06 Dec 2015
Posts: 25
Location: Florida

PostPosted: Sat Jul 13, 2019 10:40 pm    Post subject: Reply with quote

Yeah im using agood power conditioner. I trid to bsck my files up but theKronos doesnt read the externsl hard drive now. I got a new message today saying thst a problem was detected possibly from power cycling too quickly! Turn it off wsit wo secs etc! Weeeee#
_________________
- Stu b Doo
Korg Kronos v2, Korg MS2000b, Yamaha Motif XS, Access Virus Indigo 2, Roland XP30, iRig Pro Animoog, Sampletank, Mellowtron.
Back to top
View user's profile Send private message Visit poster's website Yahoo Messenger
GregC
Platinum Member


Joined: 15 May 2002
Posts: 8069
Location: Discovery Bay (San Francisco Bay Area)

PostPosted: Sat Jul 13, 2019 10:41 pm    Post subject: Re: Error causing kronos to freeze up Reply with quote

Zikerstu wrote:
Im gettin a reoccurring ertor message that says "An eoor has been detected. Please shut off the unit for 10 seconds and turn it back on again." 5 times at a live show! Any advice on this issue?


as you can see, it could be 10 different reasons.

When I see Florida in summer, I think heat.

Kronos does not like high temps and direct sun light.

Thats my 1st question.
_________________
Kronos 88. nanoPAD2. Roland FA-07, MBP, UR44
Achieve your musical dreams Smile
https://soundcloud.com/user-898236994
Back to top
View user's profile Send private message Send e-mail
Zikerstu



Joined: 06 Dec 2015
Posts: 25
Location: Florida

PostPosted: Sat Jul 13, 2019 11:05 pm    Post subject: Reply with quote

Yes ot can be a heater here in fla. I always keep my gear out of direct sunlight and have a shop fan dedicated for my keyboards. Humidity is also an unstoppable factor. Its year 4 with the Kronos and it just started getting pissed this week. If I figurr out the issue, I'll post it soon as I know. Thanks everuone for all the help and suggestions. Worse case I'll take into the shop Monday.
_________________
- Stu b Doo
Korg Kronos v2, Korg MS2000b, Yamaha Motif XS, Access Virus Indigo 2, Roland XP30, iRig Pro Animoog, Sampletank, Mellowtron.
Back to top
View user's profile Send private message Visit poster's website Yahoo Messenger
GregC
Platinum Member


Joined: 15 May 2002
Posts: 8069
Location: Discovery Bay (San Francisco Bay Area)

PostPosted: Sat Jul 13, 2019 11:23 pm    Post subject: Reply with quote

easy question ;

I can't determine if you have the Original Kronos[2011], and is totally updated

or if you have the Kronos 2 model, that was available January 2015.
_________________
Kronos 88. nanoPAD2. Roland FA-07, MBP, UR44
Achieve your musical dreams Smile
https://soundcloud.com/user-898236994
Back to top
View user's profile Send private message Send e-mail
Zikerstu



Joined: 06 Dec 2015
Posts: 25
Location: Florida

PostPosted: Sun Jul 14, 2019 5:04 am    Post subject: Reply with quote

Kronos 2 in which I purchased in January 2015!
_________________
- Stu b Doo
Korg Kronos v2, Korg MS2000b, Yamaha Motif XS, Access Virus Indigo 2, Roland XP30, iRig Pro Animoog, Sampletank, Mellowtron.
Back to top
View user's profile Send private message Visit poster's website Yahoo Messenger
Poseidon
Full Member


Joined: 08 Jul 2018
Posts: 222

PostPosted: Sun Jul 14, 2019 5:39 am    Post subject: Reply with quote

There is a possibility that you ( and many more in this forum who faced same symptoms ) are experiencing False Trips of Over Voltage Protection (OVP).
It happen to me once, and in my case I have concluded that it was indeed a false-trip of OVP.
In that case the solution is to replace Kronos power supply (hopefully will have a better components, etc…), or to set the OVP to slightly higher level.
Curiously Kronos power supply have only 1 year warranty, and in fact if it’s quality should have 5.
Back to top
View user's profile Send private message
alland
Platinum Member


Joined: 17 Jun 2009
Posts: 520
Location: Estonia

PostPosted: Sun Jul 14, 2019 6:54 am    Post subject: Re: Error causing kronos to freeze up Reply with quote

Zikerstu wrote:
Im gettin a reoccurring ertor message that says "An eoor has been detected. Please shut off the unit for 10 seconds and turn it back on again." 5 times at a live show! Any advice on this issue?

Happened to me several times during my KronosX history. Noticed, that if it happened once, then sooner or later it started to happen again. As suggested in this forum I opened Kronos (removed bottom lid), reseated (also cleaned pins) memory chips and checked other possibly loose connectors (did not dig any deeper than visible after removing bottom plate). Also noticed that such hiccups happened rather during the periods when I carried my KronosX around to gigs and not so much when Kronos was stanging firm in my studio.
_________________
Korg KronosX/Pa4x • Ableton • Komplete 12 • Omnisphere • soundcloud.com/allandd
Back to top
View user's profile Send private message
GregC
Platinum Member


Joined: 15 May 2002
Posts: 8069
Location: Discovery Bay (San Francisco Bay Area)

PostPosted: Sun Jul 14, 2019 2:15 pm    Post subject: Reply with quote

Zikerstu wrote:
Kronos 2 in which I purchased in January 2015!


very good. I noticed more similar complaints with the Kronos 2 vs the original Kronos.

of course, the K2 has been selling strongly since its intro= so the complaints could be a factor of many more K2 units out there.

I believe Kronos is not a keyboard you can bang around , while gigging. Even wheeling it on a hand truck will introduce vibration to its components.

If I were you, since you gig, be extra careful how you transport your K2 and set it up/break it down.

In addition, I also agree with many here- power , lack of it, irregular power is a likely culprit. If your Kronos is plugged into the same power source as your guitar payers four 200 watt Marshall stack , that battle for power will effect your Kronos.

Have reliable non competitive power sources. Use your UPS. See if this reduces the problem to Zero.

If not, the K2's internal power supply is suspicious.

I am disappointed to read how your Sweet Water tech rep was not more thorough on diagnosis . There is a record of similar problems . Not awful but well reported on this forum and the Facebook site.
_________________
Kronos 88. nanoPAD2. Roland FA-07, MBP, UR44
Achieve your musical dreams Smile
https://soundcloud.com/user-898236994
Back to top
View user's profile Send private message Send e-mail
Zikerstu



Joined: 06 Dec 2015
Posts: 25
Location: Florida

PostPosted: Sun Jul 14, 2019 8:18 pm    Post subject: Reply with quote

Sweetwatet is contacting Korg to see if they can peovide any assistance on the issue. Hopefully I'll hear something by Monday. I removed the bottom cover and checked all the cables and connections and cleaned it out with some canned air and a clean rag etc. I did get the kronos to recognize the external hard drive and successfully backed everything up. I'm wondering if maybe the fan took a dump and its overheating?
_________________
- Stu b Doo
Korg Kronos v2, Korg MS2000b, Yamaha Motif XS, Access Virus Indigo 2, Roland XP30, iRig Pro Animoog, Sampletank, Mellowtron.
Back to top
View user's profile Send private message Visit poster's website Yahoo Messenger
GregC
Platinum Member


Joined: 15 May 2002
Posts: 8069
Location: Discovery Bay (San Francisco Bay Area)

PostPosted: Sun Jul 14, 2019 8:56 pm    Post subject: Reply with quote

Zikerstu wrote:
Sweetwatet is contacting Korg to see if they can peovide any assistance on the issue. Hopefully I'll hear something by Monday. I removed the bottom cover and checked all the cables and connections and cleaned it out with some canned air and a clean rag etc. I did get the kronos to recognize the external hard drive and successfully backed everything up. I'm wondering if maybe the fan took a dump and its overheating?



I think the fan setting is ' auto ' for the K2.

If the fan is faulty, you will notice that the chassis is more than warm by the power supply. Thats the clue IMO.

Yes, if the fan is not working, your K2 will shut down due to high temp.
_________________
Kronos 88. nanoPAD2. Roland FA-07, MBP, UR44
Achieve your musical dreams Smile
https://soundcloud.com/user-898236994
Back to top
View user's profile Send private message Send e-mail
Display posts from previous:   
Post new topic   Reply to topic    Korg Forums Forum Index -> Korg Kronos All times are GMT
Goto page 1, 2  Next
Page 1 of 2

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


Powered by phpBB © 2001, 2005 phpBB Group