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bobmusic

I installed and purchased the Italian Grand and get the error "Samples Not Loaded" but only with Piano Type "Italian F Dark 1" and "Italian F Dark 1 s".
I reinstalled the whole package but that didn't help.
Memory overflow can't be the reason because I tried also with only the EXs21-KSC being loaded.
Anyone else has seen this problem? Any suggestions?
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Best regards, Robert
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Korg Gear: Kronos 88 & 73 (2nd SSD, 3GB RAM, silent fan)
Trinity Pro with MOSS-Board, PBS FlashRom, HDR, Optical DI
Korg Collection 3

benny ray · Platinum Member Joined: 28 Nov 2014 Posts: 628

Sorry to hear this mine EX 21's worked fine the first time. Guess you may need to email KORG or call customer service. 1- 631-390-6800 is customer service and they could be able to get you to the person that could help you.

Maybe try downloading the EX21's all over again and reinstall the codes just a suggestion. DID THEY WORK IN DEMO MODE?
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K2 Kronos 88, Mojo 61, Korg CX3, Roland FANTOM 7

bobmusic · Posted: Mon Aug 26, 2019 5:51 pm Post subject:

Thanks for your reply. Fresh downloading and reinstalling EXs21 is what I tried today, but get I the same error message with the Dark 1 Type.
What is strange that there is a sound and I can play the Dark 1-Type quite normal, but the "Samples not Loaded" message pops up here so I wonder if there are any details or layers missing.
Unfortunately I don't know if there was this error message in Demo-Mode, I then just played through the programs.
Guess I will write an email to support.
_________________
Best regards, Robert
______________________
Korg Gear: Kronos 88 & 73 (2nd SSD, 3GB RAM, silent fan)
Trinity Pro with MOSS-Board, PBS FlashRom, HDR, Optical DI
Korg Collection 3

KK · Platinum Member Joined: 13 Oct 2016 Posts: 1422

Two things I'm thinking :

1) The new Fazioli grand needs OS 3.1.3. Make sure you are up to date OS-wise and that it is installed before adding the Italian grand EXs. You can verify this in Global mode under Options Info tab, System.

2) You mention the piano sound seems normal when playing programs with the "sample not loaded" message. Note that this can also appear not because a sound library is missing on the main Exi1/Exi2 pages, but also for the accompanying drums under Common/Drum Track tab. Maybe it is just that drum link which is missing after possibly moving it at some point.

Hope this helps.

bobmusic · Posted: Wed Aug 28, 2019 7:35 am Post subject:

psionic311 · Posted: Wed Aug 28, 2019 1:51 pm Post subject:

When you go to the upper right dropdown menu and select "Load Required Samples", does this give you a clue on what the issue might be?

You may need to adjust your auto-load KSC to match what you do here to manually load the required samples.

bobmusic · Posted: Wed Aug 28, 2019 8:36 pm Post subject:

KK · Platinum Member Joined: 13 Oct 2016 Posts: 1422

Hi bobmusic,

Thanks for the additional info. Cool

With it I can confirm that you have discovered a tiny bug, namely a single sample assignment mistake in the new Italian piano library, limited to the SGX-2 programs using the Dark 1 version of the samples. I can confirm that :

1) The "missing" German piano is not used anywhere. To test this, I loaded the required single German MS, then unloaded the whole Exs21 set and nothing comes out whatsoever anywhere using the Dark 1 option.

2) So if you can live with the message, the German sample is not required. Again, zero influence in the sound. Otherwise, you can load only the required German MS 0 to get rid of the message and it indeed will use only 8,1 Mb. Up to you to decide.

I will contact them on my side too so they can be aware of the small bug. Maybe they will fix it in an update for the EXs21 owners. Although again, it creates no problem whatsoever, except for this message when one doesn't use the EXs6 (German piano). I also verified both KSC files for the EX21s and everything is correct. Same if one unloads all the other piano libraries, no other problem either.

psionic311 · Posted: Wed Aug 28, 2019 11:41 pm Post subject:

When loading them manually, you can choose entire bank or just the needed samples. Choose the smaller option.

But this is only a short term fix, because after a reboot you will have to do it again.

So you can either save a new KSC then add it to auto load in Global, or else just backup everything in Disk mode Save All then load that from now on.

There are others who are more expert on this than I am, but the first method is probably more efficient.

bobmusic · Posted: Thu Aug 29, 2019 9:33 pm Post subject:

KK · Platinum Member Joined: 13 Oct 2016 Posts: 1422

Hi bobmusic,

You're welcome. I contacted them so I'll update this discussion here if/when there are new details available.

bobmusic · Posted: Fri Aug 30, 2019 11:44 am Post subject:

KK · Platinum Member Joined: 13 Oct 2016 Posts: 1422

Hi bobmusic (and this also applies to all buyers of the new Italian F piano),

As a little update here, I just wanted to mention that today I received confirmation from Korg that the bug discovered here "will be corrected in a future update". Dancing

This proves once again that Korg continues to give good support for Kronos owners. Cool

benny ray · Platinum Member Joined: 28 Nov 2014 Posts: 628

Thanks for the info!
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K2 Kronos 88, Mojo 61, Korg CX3, Roland FANTOM 7

KK · Platinum Member Joined: 13 Oct 2016 Posts: 1422

You're welcome ! Cool