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Wavestate getting stuck on shutting down

 
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WitchDocta



Joined: 23 Apr 2020
Posts: 3

PostPosted: Thu Apr 30, 2020 11:31 pm    Post subject: Wavestate getting stuck on shutting down Reply with quote

Hello, I've recently purchased a new Wavestate and have had numerous times already where it gets stuck while shutting down. The LCD shows "Shutting Down" but then nothing happens after long periods of time. My remedy has been to unplug it. Everything else has been great with it. Since this is a digital synth, is there any possibility that something could affect the system if this persists?

Love the Wavestate btw, this is a fantastic synth, I've only scratched the surface and I love how much there is to explore with it.

Also, any chances of Korg producing sound expansions for the WS down the road?

Thanks!
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WavyDavy1960



Joined: 03 May 2020
Posts: 1

PostPosted: Sun May 03, 2020 9:03 pm    Post subject: Reply with quote

I too have had problems with my Wavestate locking up during use, and not responding to power switch.
I have a Mac Mini computer (late 2014), with OS 10.14.6

I was told by someone that it was an issue with being connected to usb.
Since disconnecting the usb cable, I have not had any more "lock ups".

I would like to see a future update address this problem, so I could use my Wavestate with USB plugged in all the time, for midi over usb to my computer software.

Has anyone else had problems with usb connections causing "lockups" or other glitches?
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danatkorg
Product Manager, Korg R&D


Joined: 21 Jan 2005
Posts: 4106
Location: California, USA

PostPosted: Wed May 06, 2020 6:29 pm    Post subject: Re: Wavestate getting stuck on shutting down Reply with quote

WitchDocta wrote:
Hello, I've recently purchased a new Wavestate and have had numerous times already where it gets stuck while shutting down. The LCD shows "Shutting Down" but then nothing happens after long periods of time. My remedy has been to unplug it. Everything else has been great with it.


How long are you waiting before unplugging the synth? "Shutting Down" will normally show for a while.
_________________
Dan Phillips
Manager of Product Development, Korg R&D
Personal website: www.danphillips.com
For technical support, please contact your Korg Distributor: http://www.korg.co.jp/English/Distributors/
Regretfully, I cannot offer technical support directly.
If you need to contact me for purposes other than technical support, please do not send PMs; instead, send email to dan@korgrd.com
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WitchDocta



Joined: 23 Apr 2020
Posts: 3

PostPosted: Sat May 23, 2020 3:49 am    Post subject: Re: Wavestate getting stuck on shutting down Reply with quote

danatkorg wrote:
WitchDocta wrote:
Hello, I've recently purchased a new Wavestate and have had numerous times already where it gets stuck while shutting down. The LCD shows "Shutting Down" but then nothing happens after long periods of time. My remedy has been to unplug it. Everything else has been great with it.


How long are you waiting before unplugging the synth? "Shutting Down" will normally show for a while.


Sorry, never noticed anyone replied to this. I have left it sitting on while "Shutting Down" for an hour or so on multiple occasions. It happened more frequently when I first got the unit (new). It doesn't happen as much now, but it does still sit there once in awhile. Are there any processes that the Wavestate does while shutting down? I know hard resets are normally not good for computers. Thanks.
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rayww



Joined: 07 Nov 2013
Posts: 2

PostPosted: Mon May 25, 2020 3:09 pm    Post subject: Reply with quote

I have recently purchased a Wavestate and I had an issue with the Wavestate locking up within seconds of connecting the USB to my Mac.

It appears the problem is related to the TCP/IP over USB that Korg use to connect to the Wavestate to use the Librarian and the Software updater.

The problem does not occur with Windows but if you have a Wavestate that locks when connected to a Mac, the Librarian will not recognise the Wavestate on a PC.

I have a tech support case open with Korg for a resolution to this issue but until that gets resolved, you can stop the Wavestate from crashing by removing the HoRNDIS driver from the Mac network preferences as follows:-

1. Open System Preferences.
2. Click on Network.
3. Select the entry “wavestate”.
4. Click on the - sign at the bottom of the list to remove the wavestate device.
5. If a dialog pops up asking if the device should be added next time it is plugged in. Choose “No”.
6. Reboot your Mac.

I am running an iMac 5k with Mac OS Catalina 10.15.4
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danatkorg
Product Manager, Korg R&D


Joined: 21 Jan 2005
Posts: 4106
Location: California, USA

PostPosted: Tue May 26, 2020 5:30 am    Post subject: Reply with quote

rayww wrote:
I have recently purchased a Wavestate and I had an issue with the Wavestate locking up within seconds of connecting the USB to my Mac.

It appears the problem is related to the TCP/IP over USB that Korg use to connect to the Wavestate to use the Librarian and the Software updater.

The problem does not occur with Windows but if you have a Wavestate that locks when connected to a Mac, the Librarian will not recognise the Wavestate on a PC.

I have a tech support case open with Korg for a resolution to this issue but until that gets resolved, you can stop the Wavestate from crashing by removing the HoRNDIS driver from the Mac network preferences as follows:-

1. Open System Preferences.
2. Click on Network.
3. Select the entry “wavestate”.
4. Click on the - sign at the bottom of the list to remove the wavestate device.
5. If a dialog pops up asking if the device should be added next time it is plugged in. Choose “No”.
6. Reboot your Mac.

I am running an iMac 5k with Mac OS Catalina 10.15.4


I'm sorry that you've run into a problem!
I'm wondering if it's possible that you have an older version of the HORNDiS driver installed, which might have been installed to connect an Android phone to your Mac. Could this be the case?
_________________
Dan Phillips
Manager of Product Development, Korg R&D
Personal website: www.danphillips.com
For technical support, please contact your Korg Distributor: http://www.korg.co.jp/English/Distributors/
Regretfully, I cannot offer technical support directly.
If you need to contact me for purposes other than technical support, please do not send PMs; instead, send email to dan@korgrd.com
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rayww



Joined: 07 Nov 2013
Posts: 2

PostPosted: Tue May 26, 2020 10:03 am    Post subject: Reply with quote

Quote:

I'm sorry that you've run into a problem!
I'm wondering if it's possible that you have an older version of the HORNDiS driver installed, which might have been installed to connect an Android phone to your Mac. Could this be the case?


Hi Dan, thanks for responding. Unfortunately don't think this is the case. The HoRNDIS driver was installed from the Korg wavestate_Updater_103_mac. However I do have an older iMac 5k that I was using before I migrated to the Mac with the issue. Looking at the network drivers on that machine I can't see any RNDIS drivers so I am fairly confident that no old drivers were installed.

If you have access to Korg support case 3684 I have posted technical details of my investigation (I have been dealing with Saulo Valerio in the UK).

Additional information that may be relevant, I have a Kronos X 88 although since Catalina I removed the Korg USB driver on the old Mac and have not installed it on the new Mac. I also have the legacy collection Wavestation and M1 AU's/VST's installed although I guess they are not connected.
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