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Ringing sound on A4 Key on all Factory Grand Pianos

 
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jwatson



Joined: 03 Sep 2020
Posts: 3
Location: California

PostPosted: Thu Sep 03, 2020 10:39 pm    Post subject: Ringing sound on A4 Key on all Factory Grand Pianos Reply with quote

Hello,
I am experiencing a ringing sound on my A4 for all grand pianos in the Piano 1 Sound. Grand pianos include German Grand A1, Italian Grand A2, Japanese Grand A3, and the Austrian Grand A4. I do not hear the ringing sound on the Japanese Upright A5. I have tried turning off effects. I have tried turning off the hall effect. I have tried changing the tuning, but then that introduced a beating effect when playing an octave. A repair center suggested I do a factory reset. I did the factory reset through the editor and it did not fix the issue.

I was able to record the sound
https://drive.google.com/file/d/16ExBPhBAVYPpHZMCw3Rzxscw-91uXOxY/view?usp=sharing

Please help me get rid of this ringing sound.
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voip
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Joined: 27 Nov 2014
Posts: 2527

PostPosted: Fri Sep 04, 2020 9:04 am    Post subject: Reply with quote

It would be useful to hear a few more notes played either side of A4. There is no clear ringing to be heard on the recording using headphones.

Do you hear the ringing when using headphones? Just wondering if it might be a room or speaker resonance.

.
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jwatson



Joined: 03 Sep 2020
Posts: 3
Location: California

PostPosted: Fri Sep 04, 2020 3:59 pm    Post subject: Reply with quote

Yes, I can hear it in my headphones. It is right at the beginning of the note. It's kind of a cringy sound.

Thank you for taking a look at my problem.
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voip
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Joined: 27 Nov 2014
Posts: 2527

PostPosted: Fri Sep 04, 2020 8:13 pm    Post subject: Reply with quote

Was the recording made using a microphone close to the speakers, or directly from the Line Outs?

.
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jwatson



Joined: 03 Sep 2020
Posts: 3
Location: California

PostPosted: Fri Sep 04, 2020 10:58 pm    Post subject: Reply with quote

The following is the recording I posted above at 0.5 speed. Just the A4 key at vol7, on the Austrian Grand.

https://drive.google.com/file/d/1l0cnKN8Xf7ZkJWyVSV6cyWPfUaa-Yj3y/view?usp=sharing

The following is the notes next to the A4 key. This sound is G4, A4, B4, A4, G4. All at volume 8. Sitting at the piano, phone is about 2ft from speakers. The sound is Piano 1 the Austrian Grand (which happens to be selection A4). The issue sound is most prominent on this Austrian Grand.

https://drive.google.com/file/d/16_F82MO9GRLvAqpPLe8pIANMNB24tx8m/view?usp=sharing

I did notice that if I play the recording on my phone you can't really hear the issue sound.
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voip
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Joined: 27 Nov 2014
Posts: 2527

PostPosted: Sat Sep 05, 2020 9:55 am    Post subject: Reply with quote

All I can hear is a slight low frequency "grumble" type of sound, but that is present on all three notes played in the second recording, and might be a cabinet resonance effect, or a piano body sound. A4 is also louder than G4 and B4 in that recording.

When comparing the first recording with the recording linked to in the original post, the sounds seem to essentially be the same, to my ears at least, with only the slight "grumbling" referred to above, but no ringing, as such.

It's worth considering that the samples used have been carefully recorded, including all the nuances and quirks of the pianos used to make the samples, although one wouldn't reasonably expect three different pianos to have the same quirks.
.
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