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KORG PA700 freeze with continuous tone

 
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odaa



Joined: 26 Sep 2021
Posts: 6

PostPosted: Sun Sep 26, 2021 9:33 am    Post subject: KORG PA700 freeze with continuous tone Reply with quote

Hi All
hope you all are doing well

I purchased a new KORG PA700 two weeks ago.
I have an issue sometimes during playing, the keyboard freeze and just keep playing the last note I pressed continuously, also if I press another key, it's tone will be played continually as well which make a huge noise.

the only way to stop it is to press the left "Split Ensemble" button, then the stuck tone will stop and then I can continue playing.

Sometimes I play for 1 hour without issues, and sometimes the issue occur several times in 15 minutes.

Please note:
- The keyboard is new, the OS is 1.50
- I'm connecting the keyboard directly to the home electricity.
- I don't have any other devices connected to the keyboard.
- I'm using the original sounds (not an external program).
- The issue happened with several sounds such as Strings.

Do you have any idea please ? did anyone face such issue?

Thanks in advance.
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odaa



Joined: 26 Sep 2021
Posts: 6

PostPosted: Sat Oct 16, 2021 6:16 pm    Post subject: Reply with quote

Any idea please ?
did any you faced such issue?
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musiccankill
Platinum Member


Joined: 30 May 2010
Posts: 884
Location: Greece

PostPosted: Sun Oct 17, 2021 2:51 am    Post subject: Reply with quote

Seems like a hardware issue.
Record a video of it happening and take it to the service center.
They ll most probably change the cpu board if the power supply is ok.
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~~~The best keyboard for any player is the one that fits his/her needs!~~~

Korg keyboards owned now: PA5X 61 ,PA300, Triton extreme 61, Korg 707, Trinity plus
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ANDRZEJP
Junior Member


Joined: 15 Jan 2014
Posts: 75

PostPosted: Mon Oct 18, 2021 7:34 pm    Post subject: Reply with quote

I had the same problem - turning korg off and on helped
and Install os 1.5.0 again.
Maybe it'sproblem with the SOUNDS-too much samples at the same time sounding -polyphony limit. It is best to change the sounds slowly - when the previous one ending ...
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odaa



Joined: 26 Sep 2021
Posts: 6

PostPosted: Tue Oct 19, 2021 11:50 am    Post subject: Reply with quote

Im not sure it's hardware related as sometimes you can play for 1 hour or more without issue. I guess hardware issues usually can be 1 or 0, working or not working.

How i usually solve it:
1. Pressing the left "Split ensemble" button
Or
2. Pressing Shift + Start/Stop

Note that sometime the issue get fixed automatically after 5 or 10 seconds.
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musiccankill
Platinum Member


Joined: 30 May 2010
Posts: 884
Location: Greece

PostPosted: Wed Oct 20, 2021 6:34 pm    Post subject: Reply with quote

If keyboard responds then it hasn't freezed!You just have a stuck note..
In that case yes it is not a hardware issue.
The only reason i talked about hardware issue is cause i understood that the keyboard freezes.
It can happen depending on temperature.
I have had older keyboards freeze on hot and not on cold environments where it was a hardware issue.
If you can get it unstuck then your best bet is to factory reset it !
_________________
~~~The best keyboard for any player is the one that fits his/her needs!~~~

Korg keyboards owned now: PA5X 61 ,PA300, Triton extreme 61, Korg 707, Trinity plus
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odaa



Joined: 26 Sep 2021
Posts: 6

PostPosted: Thu Nov 18, 2021 11:18 am    Post subject: Reply with quote

Hi All,

I'm not facing the issue anymore !! i used the keyboard for ~15 times without any issues.

Based on my understanding, i was keeping the keyboard in the case, the zippers of the case (metal) were always close /on the internal speakers. so maybe there was a magnetic issue between the speakers and the metal zippers.

for now i'm moving the metal zippers aways from the speakers and i'm not seeing the stuck issue anymore.

Thanks for everyone who replied and tried to help !
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