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Faulty Korg Pa4X 76 right out of the box

 
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Opit



Joined: 17 Oct 2015
Posts: 23

PostPosted: Thu Jan 07, 2016 3:15 pm    Post subject: Faulty Korg Pa4X 76 right out of the box Reply with quote

Hi guys.

I just wonder if any of you have had this issue before ?
I received my brand new Korg Pa4X 76 from UK seller this morning and I was in shock finding that such a expensive keyboard were faulty straight out of the box.
Some white and black keys are not working at all, you can see that on video which I posted on Youtube.
It also come with very old firmware 1.0.2

I won't complain too much because UK seller offered to check it for me and it will be replaced with new one ASAP (probably 10-14 working days).
Is that major problem or my bad luck ? Embarassed
Maybe it happened during transport, who knows ?!

https://www.youtube.com/watch?v=z_DiYjzS-JU
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Sam CA
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Joined: 02 May 2008
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Location: Los Angeles

PostPosted: Thu Jan 07, 2016 5:16 pm    Post subject: Re: Faulty Korg Pa4X 76 right out of the box Reply with quote

There's some kind of pattern.....They all happen to be Eb/B/G notes.
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Nemik
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Joined: 27 Jan 2014
Posts: 1723
Location: Hilton Head Island, SC

PostPosted: Thu Jan 07, 2016 5:21 pm    Post subject: Re: Faulty Korg Pa4X 76 right out of the box Reply with quote

Sam CA wrote:
There's some kind of pattern.....They all happen to be Eb/B/G notes.

Can be multisample error.
Is this happen on every sound ?
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Opit



Joined: 17 Oct 2015
Posts: 23

PostPosted: Thu Jan 07, 2016 5:50 pm    Post subject: Re: Faulty Korg Pa4X 76 right out of the box Reply with quote

Nemik wrote:
Sam CA wrote:
There's some kind of pattern.....They all happen to be Eb/B/G notes.

Can be multisample error.
Is this happen on every sound ?


Yes, on every sound
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zoric
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Joined: 12 Apr 2007
Posts: 87
Location: Serbia

PostPosted: Thu Jan 07, 2016 10:23 pm    Post subject: Reply with quote

You should send it back to the seller and they need to send you a new one.....did you reached the seller?
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mintjamman
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Joined: 11 Oct 2015
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PostPosted: Thu Jan 07, 2016 10:51 pm    Post subject: Reply with quote

I would say thats extremely unlucky ! Just get it replaced from your dealer
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Opit



Joined: 17 Oct 2015
Posts: 23

PostPosted: Sat Jan 09, 2016 1:47 am    Post subject: Reply with quote

zoric wrote:
You should send it back to the seller and they need to send you a new one.....did you reached the seller?

Yes of course.
Courier picked it up yesterday afternoon so it should be back with dealer on Monday.
This time if they gonna replace it with new one I asked to be tested before shipping, I don't wanna get through another disappointment.
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duby2
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Joined: 16 Jun 2002
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Location: USA Pennsylvania

PostPosted: Sat Jan 09, 2016 4:28 pm    Post subject: Serial number Reply with quote

Opit

can you post or tell us what the Serial number of your PA4x is,,
Serial number
thanks
Smile
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Opit



Joined: 17 Oct 2015
Posts: 23

PostPosted: Mon Jan 11, 2016 1:36 am    Post subject: Re: Serial number Reply with quote

duby2 wrote:
Opit

can you post or tell us what the Serial number of your PA4x is,,
Serial number
thanks
Smile

I'm sorry but I didn't note that before courier collect it of me.
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Opit



Joined: 17 Oct 2015
Posts: 23

PostPosted: Tue Feb 02, 2016 10:27 pm    Post subject: Reply with quote

Finally, story with happy end Very Happy

I've received brand new Pa4X 76 this morning after loooong waiting time.
New one works perfectly fine.
This time it came with 1.1.0 firmware, update to also 1.1.1 went smoothly.
Happy man Cool
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