Korg Forums

[stv1]

X
I picked up an M50 from Guitar center a few years ago, Nothin but trouble. Finally got it straight, on my dime. Sold that and some other gear for the the Kronos2 88 key. Incredible for one year, it totally quit 3 nites ago, nothing, no power at all. Korg gives me a year warranty, just out, BUT Sweetwater gives me two years, so its headin back. Great keyboard, but I am learning that it has some serious issues. Hope you get fixed up there.
Stv/Philly

[Xenophile]

Argh.
The tech just called and said he can’t reproduce the problem.
He says the outputs are working fine.
If he can’t reproduce the problem in a few days, he’s going to return it to me and I’m going to have to pay him for an hour’s work and I get an expensive, un-trustworthy synth back.

[danmusician]

[Xenophile]

If the tech can’t find a problem, as far as Korg is concerned I brought in a perfectly working unit and there is nothing they need to pay for.

[danmusician]

[GregC]

[Bachus]

[geoelectro]

[Xenophile]

The first thing I did when it failed was disconnect everything, power cycle and check if the headphone output was working. Then I went to the Global-> Audio page and tried assigning the individual outputs and checked those... nothing. Did it all again at home 2 days after the embarrassing gig. Same thing. On the suggestion of another Kronos owner, I tried USB audio out, and found that was working while none of the analog outputs were working.

I did ask the tech to check connections, and I am a bit concerned about his knowledge of the Kronos since he was saying something to the effect that the problem might be my volume pedal since jack on the Kronos is “connected directly to the analog output circuit,” when most of us know that it is not (it is a midi EXP control input.) I’m not sure he even opened it up. He might have just turned it on, found it working and then called me. I will have to follow up on Monday.

Does anyone here know if Kronos2 has a “sound card” connected to the main board by PCI Express or USB?

I am still within the GC 45-day return period, so I may just do that. The open-box unit was ~$600 less than brand new. I’m not sure they would be willing to do a straight up exchange. Local GC doesn’t stock the Kronos, so they’d have to ship one from another site.

[KK]

When I bought my K2 a year ago, I was offered a demo/open box unit at a significant discount. I said no thanks and ordered a brand new one. Kronos are just like computers and must be handled carefully. Who knows what happened to yours before you bought it.

Computers must not be knocked, used if AC power is unstable, powered on after significant change in temperature (for example, if left at -20 C for hours and suddenly turned on at 20 C, which can cause condensation), etc.

I would definitely exchange it and pay the extra for a new one before your return period expires.

[voip]

[Xenophile]

[danmusician]

[geoelectro]

If it’s not broken, the factory doesn’t pay and Techs don’t work for free. Usually, I charge a lesser fee and in some cases not at all. I think some people confuse warranty with insurance. Warranty only covers a defect due to a failed part or defective build. It doesn’t cover operator error or abuse, buyers remorse etc. A dealer has more latitude and may cover a non warranty for good customer relations. In fact, a direct call from a customer to the factory can elicit latitude that the service center doesn’t have. Meaning, the servicer can call the factory and just get the matter of fact rules where a customer can call and get the rules bent.

Geo
_________________
Kronos 61 : 3GB RAM 120GB 2nd Drv.
Kronos 2 61
Synthesizers.com Custom Modular
N.I. Komplete 11, Omnisphere 2, VB-3.
HP i7 8GB Win 10
Yamaha P-80 Weighted Keyboard. NanoPad2

[danmusician]