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My Krome is dead and gone ...

 
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estelios



Joined: 03 Feb 2010
Posts: 2
Location: Greece

PostPosted: Sun Dec 10, 2017 2:15 pm    Post subject: My Krome is dead and gone ... Reply with quote

Hello fellow Korg owners.
My name is Stelios and I live in Athens Greece Smile but it seems that Greece is a hostile environment to own a workstation like the Korg Krome.
My Krome stopped working during a rehearsal back in February 2017. The screen blinked a couple of times and then nothing....
I picked it up and went to an authorized Korg service center and waited for the verdict Smile After a couple of weeks, I was informed that the problem was not with the power supply (that I was hoping to be) but it was a problem with the main board!!!
Ok ... so now what? What is the cost of the replacement part and the expected delivery?
For this question I had to wait for approximately one month!!! Finally I had the answer late March- early April (I do not remember the exact date), and the answer was an x amount of money for the replacement part and a wait time of 4 months to be delivered!!!!
Ok guys, for the price I understand that is an expensive part and I finally decided to pay for it, but, why should I wait 4 months?
The answer to this question was that "the Krome workstation are very well built and they have never faced a case like mine in the past" and they do not have a replacement part in stock and they have to place an order in Japan and wait for the delivery and this is the reason.
I said ok, I placed the repair order and waited... but the part did not come...
To make the long story short, the delivery date was postponed 4 time up to now the first date was July 2017, then September, then mid-November and now is 31/12/2017. I forgot to mention that the 31/12/2017 is the delivery date to Japan Offices. IF we believe that they will keep their promise this time (I do not have any reason to believe them anymore, I am convinced that they will miss the date again), and considering the time needed for the part to come in Greece, it is very probable that I will have a birthday party in Feb 2018 for the death of my Krome without the replacement part on hand.
From October onwards I stopped talking with the service center and I now speak with the "Korg Dealer" Support chief engineer in Athens, Greece. I tried to find a way to escalate my problem but did not find any way to do that. Pity me.
Of course my musical obligations could not be postponed for a year and so, I was forced to buy another keyboard from another company Smile
Is this the typical Korg Support???
What have I done wrong???
Stelios
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