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mrvegas

Help! I was upgrading my software to the latest version last night, I think it is version 3.1.2, and it began the upgrade successfully. It gave a message that it was verifying the installation files. This went on for several hours and then I went to bed, thinking it was very time consuming.

When I got up this morning and looked at the keyboard, the message was still there that it was STILL verifying the installation files. Surely it doesn't take this long to update. Any advice???

Pedja · Platinum Member Joined: 20 Sep 2013 Posts: 576

All this, which happened to you, during verification, it's not normal. Verification of installation files is very short process, next step is installation, which is very short too. All this has to be end for few minutes. Obviously you have a problem with some of installation file (during verification). Problem can exist because of the file corruption or your usb stick. My advice is that you download installation again, before installation format your usb stick using Kronos format.
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mrvegas · Posted: Mon Mar 12, 2018 1:56 pm Post subject:

So I will just turn off the Kronos and then start it up again. Hopefully, it will be able to re-boot with the old operating system.

mrvegas · Posted: Mon Mar 12, 2018 10:32 pm Post subject:

Well, I'm screwed.

I turned off the keyboard and then turned it back on.

I got the following error message on boot-up:

"System cannot start due to file system error. Please reinstall the system software."

I do not have the original system software. What can I do to get it up and running again?

KK · Platinum Member Joined: 13 Oct 2016 Posts: 1422

Hi there,

Sorry to read about your problem. Found this link for you, which tells you are not the only one :

http://www.korgforums.com/forum/phpBB2/viewtopic.php?t=74089&postdays=0&postorder=asc&start=0

If it would be my problem, I would contact Korg directly. According to the link above, they can send you original discs for your particular Kronos model. I would feel more confident with original discs than with a download which could become corrupted during transfer.

You could also PM Sharp here, he is the admin of this site and might provide you a temporary link for download or more info on what to do.

mrvegas · Posted: Tue Mar 13, 2018 2:34 am Post subject:

Thanks KK, really appreciate the post - I will look into this, very helpful

KK · Platinum Member Joined: 13 Oct 2016 Posts: 1422

Glad to be of any help. Hopefully Korg can provide you the disks quickly.

Keep us posted. Smile

mrvegas · Posted: Tue Mar 13, 2018 6:54 pm Post subject:

I can't figure out how to get in contact with Korg Support. There is no phone number on their website. Nobody on here can provide a link to the original software???

Falcon2e · Posted: Tue Mar 13, 2018 7:20 pm Post subject:

I had to use this link a couple years ago for help. I didn't speak to anyone via phone, but they did reply to my EM. It may take a couple days. Good luck. http://www.korg.com/us/support/

Click on "contact us"
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AntonySharmman

mrvegas · Posted: Wed Mar 14, 2018 12:16 am Post subject:

Well I just ordered a set of the Korg DVD's from Parts is Parts (referred to on the Korg website for parts).

When they arrive, am I supposed to somehow copy them from the DVD's onto a USB drive? I have heard some say that the USB drive should be formatted on a Kronos, others have said you can format the USB drive as FAT32 on a Windows computer.

Just trying to get some instructions before the DVD's arrive so I can be prepared.

geoelectro · Posted: Wed Mar 14, 2018 2:29 am Post subject:

Actually you need a USB DVD drive connected directly to the Kronos.

Geo
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AntonySharmman · Posted: Wed Mar 14, 2018 3:27 am Post subject:

mrvegas · Posted: Wed Mar 14, 2018 11:45 pm Post subject:

Thanks for the helpful details on what kind of DVD drive to have

mrvegas · Posted: Thu Mar 15, 2018 2:29 pm Post subject:

Will a DVD drive with USB 3.0 connector work? Or does it have to be 2.0 because my Kronos is 7 years old?