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Has anyone used a authorized service center for SSD upgrade?
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Dniss
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PostPosted: Wed May 02, 2018 4:31 pm    Post subject: Has anyone used a authorized service center for SSD upgrade? Reply with quote

Hi guys, I know many of you have replaced their SSD with a bigger one by yourseld, but has anyone had a Korg authorized service center do it for them?

I'm asking because I brought my Kronos to Korg Canada and they're telling me they are not authorized to replace my SSD with a bigger one because the OS is proprietary software so they can only it install slave?

It sounds like BS to me!!

Can anyone confirm that an official Korg service center can legaly do this?

TIA


Last edited by Dniss on Wed May 02, 2018 4:33 pm; edited 1 time in total
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GregC
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PostPosted: Wed May 02, 2018 4:50 pm    Post subject: Re: Has anyone used a authorized service center for SSD upgr Reply with quote

Dniss wrote:
Hi guys, I know many of you have replaced their SSD with a bigger one by yourseld, but has anyone had a Korg authorized service center do it for them?

I'm asking because I brought my Kronos to Korg Canada and they're telling me they are not authorized to replace my SSD with a bigger one because the OS is proprietary software so they can only it install slave?

It sounds like BS to me!!

Can anyone confirm that an official Korg service center can legaly do this?

TIA


I don't know about any BS

Let's try more details first.

Korg Canada has an agreement with korg Japan. Maybe they are prohibited
From copying korg proprietary software.

That's my guess. So why not ask them, calmly , what exactly is preventing them

Of course, you know you can add a 2nd SSD to the original K , with some effort. Quite sure that's easy for your service center
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Dniss
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PostPosted: Wed May 02, 2018 5:16 pm    Post subject: Re: Has anyone used a authorized service center for SSD upgr Reply with quote

GregC wrote:

Let's try more details first.

Korg Canada has an agreement with korg Japan. Maybe they are prohibited
From copying korg proprietary software.


Greg, thanks for your reply. I changed my reply I thought it sounded a little harsh:

This is the exact answer I got today, after waiting for a month... and I still don't have my Kronos back.

They could have told me up front before I brought my Kronos in, since I did asked them if they could do it! I was very specific about the replacement part. This is Korg Canada, not some mom & pop shop.

"yeah, just bring it in, it'll be done within a week"

Yes I'm calm, but still, very upset. I just need to know other people experiences, nothing else.
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GregC
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PostPosted: Wed May 02, 2018 7:24 pm    Post subject: Re: Has anyone used a authorized service center for SSD upgr Reply with quote

Dniss wrote:
GregC wrote:

Let's try more details first.

Korg Canada has an agreement with korg Japan. Maybe they are prohibited
From copying korg proprietary software.


Greg, thanks for your reply. I changed my reply I thought it sounded a little harsh:

This is the exact answer I got today, after waiting for a month... and I still don't have my Kronos back.

They could have told me up front before I brought my Kronos in, since I did asked them if they could do it! I was very specific about the replacement part. This is Korg Canada, not some mom & pop shop.

"yeah, just bring it in, it'll be done within a week"

Yes I'm calm, but still, very upset. I just need to know other people experiences, nothing else.


I agree- there initial communication to you was worthless and misleading.

Sometimes these businesses have somewhat untrained inexperienced employees talking to customers. Really no excuse.

I think I know your objective.

My objective with a K in service is different. For example " Whats the easiest
quickest way to get more SSD storage on my K " . I know the answer to that

I don't have all the details on your K. Thus my answer is based
on other , more simple criteria.
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voip
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PostPosted: Wed May 02, 2018 8:08 pm    Post subject: Reply with quote

These threads might be useful:

http://www.korgforums.com/forum/phpBB2/viewtopic.php?t=75428

http://www.korgforums.com/forum/phpBB2/viewtopic.php?t=68128

.
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Dniss
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PostPosted: Wed May 02, 2018 11:41 pm    Post subject: Reply with quote

I'm a little confused. I thought no purchased library could be installed on a slave ,therefore quickly filling the 30g primary drive.

I don't have many samples, the bulk of my space is being used by purchased libraries.
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pedro5
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PostPosted: Thu May 03, 2018 2:03 am    Post subject: Reply with quote

This is an odd one to figure out.
It’s a lame excuse regarding installing an os onto a Kronos ssd as being a possible infringement of using propriety software.

What would happen if you sent the Kronos in for repair of a non functioning boot ssd ?
As an authorised service centre surely they would be allowed to replace the drive and then install the os….??


Last edited by pedro5 on Thu May 03, 2018 2:09 am; edited 2 times in total
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AntonySharmman
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PostPosted: Thu May 03, 2018 2:06 am    Post subject: Reply with quote

Dniss wrote:
I'm a little confused. I thought no purchased library could be installed on a slave ,therefore
quickly filling the 30g primary drive.

Don't be 'cause you're definitely right ...
All protected EX sample libraries are always installing their sample Bin files in Boot SSD Linux system partition and the option
for slave (secondary) SSD is to install only MB size files like PCG/ streaming KSC / Seq etc ...
Therefore , Yes your primary boot SSD will be filled quickly using commercial EXs !
Always the best option is cloning Boot/primary SSD to a bigger one , except if you only own & develop DIY custom samples
libraries or if you intent to use only free libraries that can be installed everywhere !

Hope this helps
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GregC
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PostPosted: Thu May 03, 2018 3:07 am    Post subject: Reply with quote

pedro5 wrote:
This is an odd one to figure out.
It’s a lame excuse regarding installing an os onto a Kronos ssd as being a possible infringement of using propriety software.



it is lame. We should stay in context in this case.

I have worked in contracts. This copy nonsense is the slippery slope argument legally.

Each copy case one brings up has to be argued on its own merits.
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pedro5
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PostPosted: Thu May 03, 2018 11:07 am    Post subject: Reply with quote

The merits of this case is confusing,though.
It seems that communication between both parties have caused some misunderstanding and it would help having better clarification.
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GregC
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PostPosted: Thu May 03, 2018 3:27 pm    Post subject: Reply with quote

pedro5 wrote:
The merits of this case is confusing,though.
It seems that communication between both parties have caused some misunderstanding and it would help having better clarification.


It seems to take persistence to get the 'full story ' on a tech related problem,

Sort of like buying a book, and starting at chapter 17.

Whats also on the table is the accuracy and service of this authorized service center. Not exactly our job here but I am 100% for Kronos owners. And what effects their $3000 investment.

Plus the K design (SSD's) has inherent limits which an owner must be clear on.

Clearly the 27 gig factory SSD is not going to handle a volume of 3rd part sample libs.

Once again, the K is not my uncle's 10 year old Win PC where one can easily
swap out components.

Imagine, its been +7 years, and we are still unearthing important facts. Thats there way I see it.
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Dniss
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PostPosted: Thu May 03, 2018 4:28 pm    Post subject: Reply with quote

AntonySharmman wrote:
Dniss wrote:
I'm a little confused. I thought no purchased library could be installed on a slave ,therefore
quickly filling the 30g primary drive.

Don't be 'cause you're definitely right ...
All protected EX sample libraries are always installing their sample Bin files in Boot SSD Linux system partition and the option
for slave (secondary) SSD is to install only MB size files like PCG/ streaming KSC / Seq etc ...
Therefore , Yes your primary boot SSD will be filled quickly using commercial EXs !
Always the best option is cloning Boot/primary SSD to a bigger one , except if you only own & develop DIY custom samples
libraries or if you intent to use only free libraries that can be installed everywhere !

Hope this helps


Yes, alot. Thanks for confirming.

Someone previously posted links where I read people saying the best configuration is to add a SSD as a slave. IT IS WRONG!! It's the other way around.
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GregC
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PostPosted: Thu May 03, 2018 4:50 pm    Post subject: Reply with quote

Dniss wrote:
AntonySharmman wrote:
Dniss wrote:
I'm a little confused. I thought no purchased library could be installed on a slave ,therefore
quickly filling the 30g primary drive.

Don't be 'cause you're definitely right ...
All protected EX sample libraries are always installing their sample Bin files in Boot SSD Linux system partition and the option
for slave (secondary) SSD is to install only MB size files like PCG/ streaming KSC / Seq etc ...
Therefore , Yes your primary boot SSD will be filled quickly using commercial EXs !
Always the best option is cloning Boot/primary SSD to a bigger one , except if you only own & develop DIY custom samples
libraries or if you intent to use only free libraries that can be installed everywhere !

Hope this helps


Yes, alot. Thanks for confirming.

Someone previously posted links where I read people saying the best configuration is to add a SSD as a slave. IT IS WRONG!! It's the other way around.


Not necessarily. It Depends on requirements and context. Everyone's 'bubble ' can differ. And the posts you refer to are from 2012. Ages and ages ago, when there was not a huge selection of 3rd party sample libs.

BTW. your case is extremely important. I am glad you took the time to post about the difficulties.

Obviously, 27 gig on a boot SSD is a serious limit on a K1
IF, I repeat IF, the owner is going to invest in several
and/ or large 3rd party sample libs.

HOWEVER. I am an example of a K1 owner who will NOT invest
in a volume 3rd party sample libs.

Thus, adding a 2nd SSD for my storage of data, Songs, WAV files
is a straight forward and easier alternative.
That is ' best'. For ME.

So in that context, the 2012 posts you refer to as 'wrong ' is not
exactly fair.

First of all , hindsight makes most of us perfect.
Secondly, what is ' best ' for you is not ' best ' for me.

Said this 100 times. It depends on an owners requirements.
Or .. everyone's bubble will differ.

I think this is fair.
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Dniss
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PostPosted: Thu May 03, 2018 5:21 pm    Post subject: Reply with quote

GregC wrote:
Not necessarily. It Depends on requirements and context. Everyone's 'bubble ' can differ. And the posts you refer to are from 2012. Ages and ages ago, when there was not a huge selection of 3rd party sample libs.

BTW. your case is extremely important. I am glad you took the time to post about the difficulties.

Obviously, 27 gig on a boot SSD is a serious limit on a K1
IF, I repeat IF, the owner is going to invest in several
and/ or large 3rd party sample libs.

HOWEVER. I am an example of a K1 owner who will NOT invest
in a volume 3rd party sample libs.

Thus, adding a 2nd SSD for my storage of data, Songs, WAV files
is a straight forward and easier alternative.
That is ' best'. For ME.

So in that context, the 2012 posts you refer to as 'wrong ' is not
exactly fair.

First of all , hindsight makes most of us perfect.
Secondly, what is ' best ' for you is not ' best ' for me.

Said this 100 times. It depends on an owners requirements.
Or .. everyone's bubble will differ.

I think this is fair.


What you said about post being from 2012 is an excellent point. I didn't notice the year. My bad.

On topic:
It's not that it's not best for you, you could still put samples on a bigger primary drive. It just doesn't apply to you. That's all. It's not the same thing. You could save your samples on an external drive if need be.

What is best is what most people want. Do you think most people won't buy librairies? Do you think most people who won't buy librairies will never changed their mind?

What about the fact that librairies are a huge part of Korg busines model?

I stopped buying them because I have no more disk space.

Korg, wake up! Do something!
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GregC
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PostPosted: Thu May 03, 2018 6:16 pm    Post subject: Reply with quote

Dniss wrote:
GregC wrote:
N.


What you said about post being from 2012 is an excellent point. I didn't notice the year. My bad.

On topic:

It's not that it's not best for you, you could still put samples on a bigger primary drive. It just doesn't apply to you. That's all. It's not the same thing. You could save your samples on an external drive if need be.

What is best is what most people want. Do you think most people won't buy librairies? Do you think most people who won't buy librairies will never changed their mind?

What about the fact that librairies are a huge part of Korg busines model?

I stopped buying them because I have no more disk space.

Korg, wake up! Do something!


you and I do not have the data to side 1 way or the other.

At this point " both " can be equally true.

If this was 2011-2012, I would agree with you, that filling up the SSD with
sample libs was more common.

The facts are the the 3rd party sample libs are expensive in comparison
to VST's. Keyboard players are notoriously fickle and don't throw
a ton of $$$ around if there are other alternatives.

Plus we Cannot transfer our 3rd party sample libs to another K. Thats a major issue discussed here frequntkly and loudly for 6 years. I am not the only 1 to vote my pocketbook/wallet/VISA by not buying due to this.

We all know what Korg " should do ". But we have to be realistic based on the facts for the past 7 years.

Hope you don't feel I am arguing. I think the above is objective. Its ok
to disagree with me.
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