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newkronosbr
Joined: 29 Oct 2018
Posts: 5
Location: BRASIL
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 Posted: Mon Oct 29, 2018 1:30 pm Post subject: Problems with Korg Kronos Display Version 1 |
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Hello!
My name is Alan Rocha, I'm from Brazil, and I just bought a Korg Kronos version 1, it happens that it is showing some defects in the display, there is a red spot that is changing the colors of the other buttons, and not only that Also, some screen items are disappearing. So, I would like the help of you my friends, because I do not know what it is anymore, if someone from the forum can help me, I would greatly appreciate it.
I would love to know if anyone here in the forum had this problem, I really want to know how did you correct it?
Big hug to all![/b] |
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karmathanever
Platinum Member
Joined: 12 Jan 2004
Posts: 10398
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| Posted: Mon Oct 29, 2018 2:46 pm Post subject: |
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Hey Alan
Welcome to the forums (wish you had better news!!!)
I have the original KK but never this issue - there may be others but if you can return it and get your money back, I would - else you could work through a good Korg retailer and or service centre - they may at least give you some indication of the issue.
So sorry you have this problem - sincerely hope you get a fast resolution
Cheers
Pete 
_________________
PA4X-76, Karma, WaveDrum GE, Fantom 8 EX
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GregC
Platinum Member
Joined: 15 May 2002
Posts: 9451
Location: Discovery Bay (San Francisco Bay Area)
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| Posted: Mon Oct 29, 2018 3:15 pm Post subject: Re: Problems with Korg Kronos Display Version 1 |
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| newkronosbr wrote: | Hello!
My name is Alan Rocha, I'm from Brazil, and I just bought a Korg Kronos version 1, it happens that it is showing some defects in the display, there is a red spot that is changing the colors of the other buttons, and not only that Also, some screen items are disappearing. So, I would like the help of you my friends, because I do not know what it is anymore, if someone from the forum can help me, I would greatly appreciate it.
I would love to know if anyone here in the forum had this problem, I really want to know how did you correct it?
Big hug to all![/b] |
Hi Alan, it appears you bought this used from a private party- who also had the same headache with your Kronos.
If you can't circle back to him, you will need to find the country distributor in your country- assuming the original new sale took place in Brazil.
If not in your country, get to your selling party for a copy of the original sales receipt. The reason for this research is to find a proper way to get authorized service.
Its not easy or 100% accurate to provide " Internet diagnosis " on a problem
like this. You might get some trial and error guesses. It sounds like a new LCD is needed. But thats my guess.
_________________
Kronos 88. MODX8
Achieve your musical dreams 
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NormC
Full Member
Joined: 09 Jun 2015
Posts: 158
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Liviou2004
Platinum Member
Joined: 20 Feb 2017
Posts: 1150
Location: France
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newkronosbr
Joined: 29 Oct 2018
Posts: 5
Location: BRASIL
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| Posted: Tue Oct 30, 2018 1:11 pm Post subject: |
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| karmathanever wrote: | Hey Alan
Welcome to the forums (wish you had better news!!!)
I have the original KK but never this issue - there may be others but if you can return it and get your money back, I would - else you could work through a good Korg retailer and or service centre - they may at least give you some indication of the issue.
So sorry you have this problem - sincerely hope you get a fast resolution
Cheers
Pete |
Thank you my friend! I'm going to look for a technical assistance, and see what they say, I think I did not get lucky with this machine, but I will not be discouraged, hugs! |
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newkronosbr
Joined: 29 Oct 2018
Posts: 5
Location: BRASIL
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| Posted: Tue Oct 30, 2018 1:26 pm Post subject: Re: Problems with Korg Kronos Display Version 1 |
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| GregC wrote: | | newkronosbr wrote: | Hello!
My name is Alan Rocha, I'm from Brazil, and I just bought a Korg Kronos version 1, it happens that it is showing some defects in the display, there is a red spot that is changing the colors of the other buttons, and not only that Also, some screen items are disappearing. So, I would like the help of you my friends, because I do not know what it is anymore, if someone from the forum can help me, I would greatly appreciate it.
I would love to know if anyone here in the forum had this problem, I really want to know how did you correct it?
Big hug to all![/b] |
Hi Alan, it appears you bought this used from a private party- who also had the same headache with your Kronos.
If you can't circle back to him, you will need to find the country distributor in your country- assuming the original new sale took place in Brazil.
If not in your country, get to your selling party for a copy of the original sales receipt. The reason for this research is to find a proper way to get authorized service.
Its not easy or 100% accurate to provide " Internet diagnosis " on a problem
like this. You might get some trial and error guesses. It sounds like a new LCD is needed. But thats my guess. |
Thank you my friend! I'm going to look for a technical assistance, and see what they say, I think I did not get lucky with this machine, but I will not be discouraged, hugs! |
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newkronosbr
Joined: 29 Oct 2018
Posts: 5
Location: BRASIL
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| Posted: Tue Oct 30, 2018 1:27 pm Post subject: |
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| NormC wrote: | | https://www.ebay.com/itm/222761519043 |
I'll take a look, and see what I can do.
Thank you and hug. |
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newkronosbr
Joined: 29 Oct 2018
Posts: 5
Location: BRASIL
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| Posted: Tue Oct 30, 2018 1:40 pm Post subject: |
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I'll take a look, and see what I can do.
Thank you and hug. |
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