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Problems with Korg Kronos Display Version 1

 
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newkronosbr



Joined: 29 Oct 2018
Posts: 5
Location: BRASIL

PostPosted: Mon Oct 29, 2018 1:30 pm    Post subject: Problems with Korg Kronos Display Version 1 Reply with quote

Hello!

My name is Alan Rocha, I'm from Brazil, and I just bought a Korg Kronos version 1, it happens that it is showing some defects in the display, there is a red spot that is changing the colors of the other buttons, and not only that Also, some screen items are disappearing. So, I would like the help of you my friends, because I do not know what it is anymore, if someone from the forum can help me, I would greatly appreciate it.

I would love to know if anyone here in the forum had this problem, I really want to know how did you correct it?

Big hug to all![/b]
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karmathanever
Platinum Member


Joined: 12 Jan 2004
Posts: 7940
Location: Australia (Oz !!)

PostPosted: Mon Oct 29, 2018 2:46 pm    Post subject: Reply with quote

Hey Alan

Welcome to the forums (wish you had better news!!!)
I have the original KK but never this issue - there may be others but if you can return it and get your money back, I would - else you could work through a good Korg retailer and or service centre - they may at least give you some indication of the issue.

So sorry you have this problem - sincerely hope you get a fast resolution

Cheers

Pete Very Happy
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Korg:------- PA4X-76, Kronos-61, WaveDrum Global Edition
Roland:---- Integra-7
Casio:------ MZ-X500
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GregC
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Joined: 15 May 2002
Posts: 7040
Location: Discovery Bay (San Francisco Bay Area)

PostPosted: Mon Oct 29, 2018 3:15 pm    Post subject: Re: Problems with Korg Kronos Display Version 1 Reply with quote

newkronosbr wrote:
Hello!

My name is Alan Rocha, I'm from Brazil, and I just bought a Korg Kronos version 1, it happens that it is showing some defects in the display, there is a red spot that is changing the colors of the other buttons, and not only that Also, some screen items are disappearing. So, I would like the help of you my friends, because I do not know what it is anymore, if someone from the forum can help me, I would greatly appreciate it.

I would love to know if anyone here in the forum had this problem, I really want to know how did you correct it?

Big hug to all![/b]


Hi Alan, it appears you bought this used from a private party- who also had the same headache with your Kronos.

If you can't circle back to him, you will need to find the country distributor in your country- assuming the original new sale took place in Brazil.

If not in your country, get to your selling party for a copy of the original sales receipt. The reason for this research is to find a proper way to get authorized service.

Its not easy or 100% accurate to provide " Internet diagnosis " on a problem
like this. You might get some trial and error guesses. It sounds like a new LCD is needed. But thats my guess.
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Kronos 88. nanoPAD2. Roland FA-07, MBP, UR44
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NormC
Full Member


Joined: 09 Jun 2015
Posts: 130

PostPosted: Mon Oct 29, 2018 7:51 pm    Post subject: Reply with quote

https://www.ebay.com/itm/222761519043
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Liviou2004
Senior Member


Joined: 20 Feb 2017
Posts: 430
Location: Fontainebleau - France

PostPosted: Tue Oct 30, 2018 8:22 am    Post subject: Reply with quote

Here is a tuto about screen replacement : https://www.youtube.com/watch?v=8Zbi1g2kync
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newkronosbr



Joined: 29 Oct 2018
Posts: 5
Location: BRASIL

PostPosted: Tue Oct 30, 2018 1:11 pm    Post subject: Reply with quote

karmathanever wrote:
Hey Alan

Welcome to the forums (wish you had better news!!!)
I have the original KK but never this issue - there may be others but if you can return it and get your money back, I would - else you could work through a good Korg retailer and or service centre - they may at least give you some indication of the issue.

So sorry you have this problem - sincerely hope you get a fast resolution

Cheers

Pete Very Happy




Thank you my friend! I'm going to look for a technical assistance, and see what they say, I think I did not get lucky with this machine, but I will not be discouraged, hugs!
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newkronosbr



Joined: 29 Oct 2018
Posts: 5
Location: BRASIL

PostPosted: Tue Oct 30, 2018 1:26 pm    Post subject: Re: Problems with Korg Kronos Display Version 1 Reply with quote

GregC wrote:
newkronosbr wrote:
Hello!

My name is Alan Rocha, I'm from Brazil, and I just bought a Korg Kronos version 1, it happens that it is showing some defects in the display, there is a red spot that is changing the colors of the other buttons, and not only that Also, some screen items are disappearing. So, I would like the help of you my friends, because I do not know what it is anymore, if someone from the forum can help me, I would greatly appreciate it.

I would love to know if anyone here in the forum had this problem, I really want to know how did you correct it?

Big hug to all![/b]


Hi Alan, it appears you bought this used from a private party- who also had the same headache with your Kronos.

If you can't circle back to him, you will need to find the country distributor in your country- assuming the original new sale took place in Brazil.

If not in your country, get to your selling party for a copy of the original sales receipt. The reason for this research is to find a proper way to get authorized service.

Its not easy or 100% accurate to provide " Internet diagnosis " on a problem
like this. You might get some trial and error guesses. It sounds like a new LCD is needed. But thats my guess.




Thank you my friend! I'm going to look for a technical assistance, and see what they say, I think I did not get lucky with this machine, but I will not be discouraged, hugs!
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newkronosbr



Joined: 29 Oct 2018
Posts: 5
Location: BRASIL

PostPosted: Tue Oct 30, 2018 1:27 pm    Post subject: Reply with quote

NormC wrote:
https://www.ebay.com/itm/222761519043



I'll take a look, and see what I can do.

Thank you and hug.
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newkronosbr



Joined: 29 Oct 2018
Posts: 5
Location: BRASIL

PostPosted: Tue Oct 30, 2018 1:40 pm    Post subject: Reply with quote

Liviou2004 wrote:
Here is a tuto about screen replacement : https://www.youtube.com/watch?v=8Zbi1g2kync


I'll take a look, and see what I can do.

Thank you and hug.
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