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Replacement buttons (worn text)
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jerrythek
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Joined: 28 Jan 2002
Posts: 2910

PostPosted: Wed Aug 13, 2008 7:48 pm    Post subject: Replacement buttons (worn text) Reply with quote

This message is for US owners of the M3 who have worn text on some of their buttons:

We have received new replacement parts from japan. If you send an email to support@korgusa.com with the buttons that have text worn off we will send you replacements free of charge. and simple instructions how to do it. Please provide the button names and your mailing info.

Also, please do not try to order multiples or whole sets to hoard. We are glad to help anyone out, but ask that you only replace actual worn buttons.

Sorry for the problem in the first place, and for the long wait while we resolved this issue.

regards,

Jerry
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DrWho
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Joined: 26 May 2003
Posts: 1930
Location: CT - USA

PostPosted: Fri Aug 15, 2008 1:19 am    Post subject: Reply with quote

Excellent - I am happy to hear this news as I recently have some worn buttons.

It is excellent that Korg cares about their customers Smile
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keys59



Joined: 11 Oct 2007
Posts: 7

PostPosted: Fri Aug 15, 2008 4:09 am    Post subject: Reply with quote

Thank you ,Thank you ..

I have 9 button on my M3 that are worn ...

This is great news.!!
I was thinking that I was out of luck with this button thing

Thank you korg for stepping up and doing the right thing ... Very Happy
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vectorsynth



Joined: 02 Mar 2008
Posts: 38
Location: Germany

PostPosted: Sat Aug 16, 2008 6:46 pm    Post subject: Reply with quote

That's good news for our comrades.
I wonder if there is any similiar service for the european users out there ? Or do we have to send the kbd / module in ?
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keys59



Joined: 11 Oct 2007
Posts: 7

PostPosted: Thu Aug 21, 2008 11:50 pm    Post subject: Reply with quote

Hi All ...
I just got new Replacement buttons for my M3 from korg ...I can not remove the old buttons with out having to open up the M3..and taking it all apart to got to the buttons...has anyone here replace any buttons yet ???
Thank U
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bkboy
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Joined: 18 Jan 2007
Posts: 115

PostPosted: Tue Sep 09, 2008 11:17 pm    Post subject: Reply with quote

While this is a good move by Korg, I think it would have been better if Korg actually issued a Revision 2 version of buttons with laser etch text on them and then have them replaced free at an authorized center. What is the guarantee that the replacement buttons won't fade off?

I have no faded text on my M3 buttons because I press the buttons from the edges...lol...and my friends laugh about it all the time...ofcourse i use the data scroll wheel and the slider a lot more than the 'up arrow' 'down arrow' switches or number buttons...

Good too see the M3-lite, i.e. M50 has text outside of the buttons...
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mile



Joined: 06 Sep 2007
Posts: 27
Location: Serbia

PostPosted: Thu Sep 18, 2008 12:55 am    Post subject: Suggestion Reply with quote

I read about problem with the print on buttons, and solve that on my way before it's happened on my M3!
Actually, I put transparent tape (I raze it square shape 9x13mm) on every button.

I put the pictures on Karma-Lab site forum.
http://www.karma-lab.com/forum/showthread.php?p=72158#post72158
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Grapite
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Joined: 14 Mar 2003
Posts: 145

PostPosted: Wed Sep 24, 2008 8:11 pm    Post subject: Reply with quote

Jerry,
How long is the expected wait to receive the replacement buttons after ordering?
Regards


Last edited by Grapite on Sat Sep 27, 2008 4:01 pm; edited 1 time in total
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Lorenzo
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Joined: 07 Sep 2002
Posts: 3681
Location: Italy

PostPosted: Thu Sep 25, 2008 9:16 am    Post subject: Reply with quote

don't have an M3 but this is a great great news from korg. Compliments!
regards, Lorenzo
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Grapite
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Joined: 14 Mar 2003
Posts: 145

PostPosted: Wed Oct 01, 2008 6:53 pm    Post subject: Reply with quote

OK, I didn't get far with my question, so I'll ask anyone who has ordered the replacement parts and received them, how long was the wait for the buttons? and yes, I ordered them some weeks ago or I wouldn't be asking.
Regards
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Trinity2112
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Joined: 20 Feb 2002
Posts: 575
Location: Delaware, USA

PostPosted: Fri Oct 03, 2008 7:19 pm    Post subject: Reply with quote

Both myself and my friend in NY got them in about 3-4 days after requesting them.

FYI - The new buttons have a dull matte finish as oppsoed to the original smooth "glassy" finish. I've already noticed the corner of the new buttons showing signs of wear.
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Grapite
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Joined: 14 Mar 2003
Posts: 145

PostPosted: Fri Oct 03, 2008 7:28 pm    Post subject: Reply with quote

Thanks for the reply, appreciate it, I guess I slipped through the cracks again. I just contacted them again, hope it will do something.
Regards
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Grapite
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Joined: 14 Mar 2003
Posts: 145

PostPosted: Tue Oct 14, 2008 7:29 pm    Post subject: Reply with quote

Well more than a week goes by.....nothing, contacted them again.....nothing, the sad part about this is I live in the same state as customer service! It's all in the details, right? Normally I wouldn't waste my time, but the buttons look like crap, and I just want it to look the same as it did, the clincher is I even offered to pay!
Regards
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jerrythek
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Joined: 28 Jan 2002
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PostPosted: Tue Oct 14, 2008 10:06 pm    Post subject: Reply with quote

Ok, you and I spoke and your buttons are in the mail. Sorry to have let you "slip through the cracks".

Regards,

Jerry
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Grapite
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Joined: 14 Mar 2003
Posts: 145

PostPosted: Wed Oct 15, 2008 2:11 am    Post subject: Reply with quote

Great, let you know how it goes.
Regards
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