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Pa2X LED - Official Response from KORG Italy.

 
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Sharp
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Joined: 02 Jan 2002
Posts: 17785
Location: Ireland

PostPosted: Fri Jul 09, 2010 2:06 pm    Post subject: Pa2X LED - Official Response from KORG Italy. Reply with quote

Hi Everyone.
Please read the following "Official Announcement" from KORG Italy that I have received today.

I hope that this finally brings clarity to what has already been explained a number of times on forums by KORG.

Kind Regards
Sharp.
***************************************************



Dear Pa2X Pro owners,

Last year we posted a notice explaining that a very, very small minority of Pa2X Pro had problems with failing LEDs. These failing LEDs were defective parts from our supplier that slipped through our normal, rigorous QC processes. Nevertheless we totally understand that we are the solution to the customer’s problems, and so last year we said:

“When a LED breaks, we suggest you contact the nearest Service Center or Distributor, and arrange for the repair. When you go to the repair shop for your scheduled appointment, the work will be done as soon as possible, by replacing the whole circuit board that the LEDs are mounted to. This is the fastest and most complete way to solve the problem for you. Please, DO NOT bring your instrument to a shop if no LEDs have broken, we will only support fixing instruments that exhibit a problem. Note that each Korg Distributor may handle this procedure somewhat differently, so be sure to speak to your local representative.”

To avoid any confusion we would like to emphasise that there is no service charge for the parts or labour for any Pa2X Pro that requires this problem to be resolved. When we said that each Korg distributor may handle this procedure somewhat differently, we were referring to the fact that there may be transport charges that need to be paid, something we feel is quite normal and acceptable. But regardless of how long the customer has owned a Pa2X Pro, there should be no charge for parts or labour. We have recently clarified this with all Korg distributors.

We believe the whole panel board should be replaced because then we know the LEDs will be good. And it is faster, easier and more reliable to do so.

We are aware that some people for whatever reasons are trying to cause a panic about this situation, but Korg's commitment to its customers is proven over many decades and we are here to support the very small percentage of people who have been unfortunately affected by these faulty components. We hope this information clarifies the situation and those of you that are/were affected know what to do, and that the rest of the owners can stop wondering and worrying about a situation that is not going to affect you.

The Korg Italy Team
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