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Korg Kronos LCD screen black and start up failed

 
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Randy Liburd



Joined: 21 Jul 2013
Posts: 8
Location: St kitts

PostPosted: Thu Oct 20, 2016 5:16 pm    Post subject: Korg Kronos LCD screen black and start up failed Reply with quote

I have one of the 1st versions of korg kronos; the keyboard powers up as the light in the joystick comes on but the lcd screen remains blank; other times when it starts up, a message error comes up saying "system start up failed, please remove all usb devices and restart"; the issue is that i don't have any usb device connected.

I have spoken to a technician from sweetwater and he recommended to factory reset the keyboard; this seems to be a challenge as the lcd screen sometimes comes on and if it does not, i won't be able to select the options to factory reset the device.

Any ideas as to how i can get this issue solved?

randy
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GregC
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PostPosted: Thu Oct 20, 2016 5:35 pm    Post subject: Re: Korg Kronos LCD screen black and start up failed Reply with quote

Randy Liburd wrote:
I have one of the 1st versions of korg kronos; the keyboard powers up as the light in the joystick comes on but the lcd screen remains blank; other times when it starts up, a message error comes up saying "system start up failed, please remove all usb devices and restart"; the issue is that i don't have any usb device connected.

I have spoken to a technician from sweetwater and he recommended to factory reset the keyboard; this seems to be a challenge as the lcd screen sometimes comes on and if it does not, i won't be able to select the options to factory reset the device.

Any ideas as to how i can get this issue solved?

randy


i think thats a ' default ' message. Do you have other midi keyboards +/or a PC connected ? Disconnect

Sounds like you bought your Kronos new, about 5 yrs ago ?

Do you gig ?

Anyway, it could be loose ram, or slightly unseated Ram. I would try that.
And check other connections.

There are other troubleshooting tips here. Try to google the forum for them
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Randy Liburd



Joined: 21 Jul 2013
Posts: 8
Location: St kitts

PostPosted: Thu Oct 20, 2016 5:48 pm    Post subject: Kronos LCD not working Reply with quote

I don't have any other device or usb connected.

Yes, i bought the kronos new about 4 or 5 years ago.

Yes, i gig 2 and 3 times on a weekly basis.

I opened the keyboard and checked to see if there are any loose connections.

I also realise a battery is inside, do i removed that battery?

Randy
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GregC
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PostPosted: Thu Oct 20, 2016 5:58 pm    Post subject: Re: Kronos LCD not working Reply with quote

Randy Liburd wrote:
I don't have any other device or usb connected.

Yes, i bought the kronos new about 4 or 5 years ago.

Yes, i gig 2 and 3 times on a weekly basis.

I opened the keyboard and checked to see if there are any loose connections.

I also realise a battery is inside, do i removed that battery?

Randy


I vaguely recall that battery supports a system date clock. I would guess its not the source of the problem. It wouldn't hurt to replace it.

Post back after you reseated the RAM and re-boot. Hopefully, its that simple.
My guess is something shook loose due to moving the Kronos around.

Do you always use a UPS when you gig ?
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pedro5
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PostPosted: Thu Oct 20, 2016 6:14 pm    Post subject: Reply with quote

Have you also checked the ram seating.....as GregC suggested ?....
(This the most likely culprit as the Kronos gets moved around a lot etc).

If it still doesn't boot...
Try to boot from the dvd....using an appropriate dvd player that works with a Kronos.

If it shows the menu on screen,you have an option what to do next.
However,if the screen is intermittent with its display,it could be a loose or faulty connection in that area....or it may be failing..??

The battery only serves the clock and date stamp,so,in theory the Kronos would still work without it.
You could replace it if you wish,but I doubt it would make any difference to booting.

Best Wishes.
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pedro5
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PostPosted: Thu Oct 20, 2016 6:16 pm    Post subject: Reply with quote

Darn it....
You beat me to it again...GregC.... Smile
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GregC
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PostPosted: Thu Oct 20, 2016 6:30 pm    Post subject: Reply with quote

pedro5 wrote:
Darn it....
You beat me to it again...GregC.... Smile


Hello ! I am closing is on the big 5000 Wink

expecting a hugely ( or bigly) expensive gift from Korg on that incredible internet achievement Smile
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pedro5
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PostPosted: Thu Oct 20, 2016 7:37 pm    Post subject: Reply with quote

A new Kronos...maybe..??

Would be appropriate for services rendered.... Very Happy

Best Wishes.
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GregC
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PostPosted: Thu Oct 20, 2016 10:24 pm    Post subject: Reply with quote

pedro5 wrote:
A new Kronos...maybe..??

Would be appropriate for services rendered.... Very Happy

Best Wishes.


I agree with you Wink

its a good way to stay motivated
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Pedja
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PostPosted: Fri Oct 21, 2016 10:31 am    Post subject: Reply with quote

pedro5,
Do you are sure that battery on Kronos board serves only for real date and time ("clock and date stamp" as you said) you wrote that " In theory the Kronos would still work without (battery). If it is true this is different than in PC technology, when if battery is dead all settings are in default state, time and date too, but you have to input some other date and time then default which I mean is 01. 01. 1980. If on Kronos is different this is great, because we can continue to use after battery stop to work. But as you know before transition to OS 3.02 you have to update your BIOS. For this you use computer and usb connection via Kronos. Obviously in BIOS are some more data which are important for hardware functionality. Do you know is it possible to get in Kronos BIOS? If you know please explain to me what I have to do it. Thanks for all your attention.
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pedro5
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PostPosted: Fri Oct 21, 2016 12:56 pm    Post subject: Reply with quote

Hello Pedja.
My recollection of previous older posts on the forum did mention that the battery only serves the clock and date stamp.

Also, the ssd does the required interaction/function from within a hidden partition…..which I think was intended to be more reliable.
This would be in conjunction with other hardware/circuit boards built into the keyboard.
Obviously I don't know the details of this,as it's subject to Korg copyrights etc.

The Kronos design doesn't rely upon true pc methods and therefore adopts its own means.
The main point being that although the Kronos does use a motherboard…..it is not a pc in the conventional sense.

Hope this helps.

Best Wishes.
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GregC
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PostPosted: Fri Oct 21, 2016 3:47 pm    Post subject: Reply with quote

pedro5 wrote:
Hello Pedja.


The Kronos design doesn't rely upon true pc methods and therefore adopts its own means.
The main point being that although the Kronos does use a motherboard…..it is not a pc in the conventional sense.

Hope this helps.

Best Wishes.


I am glad you brought this up.

I have posted a few times that the Kronos is more of Linux embedded custom device.

This is very common with custom devices manufactured by Apple, Motorola.

To go further, if we look at the software running on the Intel CPU, it becomes pretty clear that there is a Linux Kernel . ( from another poster).

I think I have gotten agreement on this from only a few people. I am not a technical person but I did work for an embedded software tools company for a few years and got some rough understanding on embedded software.

To re-state. The Kronos uses some common hardware as a PC . But it is NOT
a PC. What it is then, is the above.
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Last edited by GregC on Fri Oct 21, 2016 4:25 pm; edited 1 time in total
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pedro5
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PostPosted: Fri Oct 21, 2016 4:10 pm    Post subject: Reply with quote

This conversation came up some time ago,between danatkorg and other forum members.
Dan insisted the Kronos was not a pc etc,but would not delve further into what it really is,as such.

There are some references to files being Linux based,so it may well be as you and others describe.

As owners/users,I don't think we are meant to know whatever goes on inside a Kronos.... Smile

From a personal point of view,although some info is of interest,I don't really mind too much not knowing the full technical detail.

Best Wishes.

By the way,GregC....I've sent you a couple of pms....the second one may be of interest (if it works...??).
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Pedja
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PostPosted: Mon Oct 24, 2016 11:35 am    Post subject: Reply with quote

Thanks pedro5, for replay and explanation that Kronos is not a PC, but in the end it's not clear to me does it works when battery is dead or not? If battery is only for real date and time, it will work, but if some more data are reading from BIOS, it will not work. If someone has experience with dead battery and functionality of Kronos, please reply, I will be very appreciate for this.
Thanks for all.
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Pedja
______________________________________
Kronos X73, Kurzweil PC3LE8, ASM Hydrasynth, Arturia Keylab mk2 61, AKAI MPC Key 61
My music: https://soundcloud.com/pedjak-1
_______________________________________
My CG Galleries:
http://www.museumofcomputerart.com/autogallery2013/autogallery_kalajdzijevic/
http://moca.virtual.museum/autogallery2015/autogallery_kalajdzijevic/
http://moca.virtual.museum/autogallery2017/autogallery_kalajdzijevic/
http://moca.virtual.museum/dablog/dablog02.htm
http://moca.virtual.museum/autogallery2019/autogallery_kalajdzijevic/
https://www.saatchiart.com/PedjaK
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pedro5
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PostPosted: Mon Oct 24, 2016 3:46 pm    Post subject: Reply with quote

Just some added thoughts on this…
The bios would be maintained in a non volatile memory on the motherboard or elsewhere.

So,in theory a Kronos should still boot even with a discharged battery,but will indicate its state.

You could ask Korg for a more definitive answer….if they're willing to provide such information…

Best Wishes.
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