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Broadwave
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Joined: 25 May 2011
Posts: 1118
Location: Manchester UK
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 Posted: Sat Jun 11, 2011 3:16 pm Post subject: |
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and meanwhile... the rest of us will just have to be patient, it's not as if the delayed delivery is stopping me from writing 
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SoulBe
Senior Member
Joined: 21 Oct 2008
Posts: 499
Location: Germany
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| Posted: Sat Jun 11, 2011 3:23 pm Post subject: |
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Well under German law you have warranty for 2 years but only against the seller/dealer who made the contract with you. If the manufacturer gives besides that a special warranty then you might have a direct claim against him. Only if a product is faulty and causes further damage you have claims against the manufacturer. So in my eyes it is not clear, that the national Korg distributor etc. will be in charge. But maybe it is different in international sales law?
just my 2 c
best regards
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TSUNAMI
Platinum Member
Joined: 21 Jan 2002
Posts: 597
Location: Watford, Hertfordshire UK
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| Posted: Sat Jun 11, 2011 5:04 pm Post subject: |
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I think that the distributor is the one liable for warranty BUT ..... why could Korg UK not fix it agree that there is a genuine warranty issue and claim back the cost of the repair from say Korg USA ???
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RKfan
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Joined: 15 Feb 2011
Posts: 402
Location: Cambridge, England
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| Posted: Sun Jun 12, 2011 11:42 am Post subject: |
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| Quote: | | I think that the distributor is the one liable for warranty BUT ..... why could Korg UK not fix it agree that there is a genuine warranty issue and claim back the cost of the repair from say Korg USA ??? |
Exactly! |
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ArminH
Joined: 13 Apr 2011
Posts: 44
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| Posted: Sun Jun 12, 2011 12:59 pm Post subject: |
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| Was ist das alles für ein Eiertanz - Korg sollte sich schämen! |
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RKfan
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Joined: 15 Feb 2011
Posts: 402
Location: Cambridge, England
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| Posted: Sun Jun 12, 2011 2:30 pm Post subject: |
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| Quote: | | Was ist das alles für ein Eiertanz - Korg sollte sich schämen! |
Yes its a shame we are all in Limbo - shame is a big thing in Japan - Korg Europe dont seem to have a Japanese ethic. |
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operaman
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Joined: 05 Aug 2006
Posts: 100
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| Posted: Tue Jun 14, 2011 11:16 am Post subject: |
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Just an update that my Kronos is on track to be here tomorrow. Plus, with the released German prices I feel even better about my purchase.
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michelkeijzers
Approved Merchant
Joined: 08 Feb 2007
Posts: 9113
Location: Netherlands
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| Posted: Tue Jun 14, 2011 11:56 am Post subject: |
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| operaman wrote: | | Just an update that my Kronos is on track to be here tomorrow. Plus, with the released German prices I feel even better about my purchase. |
I'm interested in the import / VAT (BTW) / Shipping costs. How much is added for all of that?
I'm from the Netherlands and it might be worthwhile to import it from the US. Never had a problem anyway with a Korg I owned (X5, N264, Triton Extreme, M50)
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operaman
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Joined: 05 Aug 2006
Posts: 100
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| Posted: Tue Jun 14, 2011 12:33 pm Post subject: |
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| michelkeijzers wrote: | | operaman wrote: | | Just an update that my Kronos is on track to be here tomorrow. Plus, with the released German prices I feel even better about my purchase. |
I'm interested in the import / VAT (BTW) / Shipping costs. How much is added for all of that?
I'm from the Netherlands and it might be worthwhile to import it from the US. Never had a problem anyway with a Korg I owned (X5, N264, Triton Extreme, M50) |
I will give my total once I have paid everything.
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operaman
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Joined: 05 Aug 2006
Posts: 100
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| Posted: Wed Jun 15, 2011 7:38 am Post subject: |
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It is out for delivery. The suspense is killing me. I will post pics and the whole nine yards when it arrives today.
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Arjan
Joined: 02 Jul 2008
Posts: 39
Location: Netherlands
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| Posted: Wed Jun 15, 2011 8:47 am Post subject: |
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| RKfan wrote: | Long answer
Your local korg affiliate might try to suggest that as it is imported then it is not covered by a warranty. Do not believe this - it is what we call in the IT trade marketing bullshit - it looks like its legal but it has no legal basis - its smoke and mirrors to scare people. I should know I have worked in the IT industry for a long time and have been involved in writing lots of contracts. |
Under Dutch law only the person/company that you bought from (directly) has any legal obligations with regard to warranty or quality of the goods in general. That means that not even the importer/distributor has any responsibilities (unless you buy directly from them), let alone Korg Japan, but only the actual shop that sold you the goods.
So if you buy from Sweetwater or Nova Musik in the Netherlands you will have to return it to them for any warranty issues. That is how it is, unless the manufacturer (or importer) will take care of warranty issues on a voluntary basis. |
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RKfan
Senior Member
Joined: 15 Feb 2011
Posts: 402
Location: Cambridge, England
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| Posted: Wed Jun 15, 2011 11:32 am Post subject: |
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No - you bought the machine from Korg!
it is a Korg Kronos - the global organisation has made a profit from your purchase - you are entitled under consumer law in most countries to seek redress for non-functining equipment from the manufacturer - which in the case of all Kronoses is Korg - the warranty information supplied by Korg could be deemed in a court of law to be deliberately misleading - note also that this a company policy - not a law.
Look at it like this - if you bought a medicine from a pharmacy and it poisons you - you need to report it to the drug company that made it - not the pharmacy (actually you should report it to them too so they can pass on the report, but the actual liability lies with the manufacturer not the supplier since they didnt know the medicine was dodgy in the first place), the same applies to keyboards - ultimately the buck stops at the manufacturer.
With all the knobs falling off, load times, creaking keybeds etc - Korg might even be considering at this moment some recalls - poor old Jahrome in Japan (US citizen) should be getting a new rotary knob soon.
As I have said before companies are usually reasonable about warranty and I am sure Korg will be too. Unfortunately they need to be reasonable about the EU prices too - but currently they are not being so - and this is why people will consider importing. |
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operaman
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Joined: 05 Aug 2006
Posts: 100
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| Posted: Wed Jun 15, 2011 12:13 pm Post subject: |
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I paid with tax and shipping 2271.91 EU. I am pleased. Still wondering about the Power Supply before using it.
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operaman
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Joined: 05 Aug 2006
Posts: 100
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| Posted: Wed Jun 15, 2011 12:18 pm Post subject: |
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Serial Number 112.
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orpheus2006
Platinum Member
Joined: 17 Nov 2007
Posts: 597
Location: Germany
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| Posted: Wed Jun 15, 2011 12:33 pm Post subject: |
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| operaman wrote: | | I paid with tax and shipping 2271.91 EU. I am pleased. Still wondering about the Power Supply before using it. |
Thanks for sharing this info. And have fun with your new baby! 
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