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dtray187
Junior Member
Joined: 09 Apr 2010
Posts: 62
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 Posted: Mon Jun 13, 2011 6:23 pm Post subject: screen breaking up when turning wheel |
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| Have u guys had the resolution break up when turning wheel, selection sounds? |
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taurgo Production
Joined: 04 Jun 2011
Posts: 31
Location: Michigan
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| Posted: Mon Jun 13, 2011 7:58 pm Post subject: |
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i had that problem to. just reinstall it back to factory setting.
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Korg Kronos, Mashine, Motif XF, Fantom X |
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BillW
Platinum Member
Joined: 12 Jul 2005
Posts: 933
Location: Northern Virginia
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| Posted: Mon Jun 13, 2011 10:48 pm Post subject: |
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| taurgo Production wrote: | | i had that problem to. just reinstall it back to factory setting. |
Mine does it to....there's no "setting" to prevent it from happening.
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Korg Kronos 61 (2); Kurzweil PC4; Casio Privia PX-350m; Macbook Pro |
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MartinHines
Platinum Member
Joined: 21 Jan 2003
Posts: 3036
Location: Topeka, KS (USA)
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| Posted: Tue Jun 14, 2011 12:13 am Post subject: |
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If you guys can re-create the problem, I would suggest contacting Korg Product Support and report the problem. That sounds like a software bug.
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** KORG Product Support Contacts **
(they support BOTH hardware and software)
Korg USA Product support -- https://www.korgusa.com/contactus (For fastest service I would suggest calling them on the phone)
Outside the U.S. contact your Korg Country Distributor -- https://www.korg.com/us/corporate/distributors/ |
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Brandon Daniel
QA Specialist, Korg R&D
Joined: 20 Jan 2005
Posts: 103
Location: San Jose, CA
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| Posted: Tue Jun 14, 2011 12:27 am Post subject: |
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| MartinHines wrote: | | If you guys can re-create the problem, I would suggest contacting Korg Product Support and report the problem. That sounds like a software bug. |
Yup, and post it here, too. I'm watching...
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BillW
Platinum Member
Joined: 12 Jul 2005
Posts: 933
Location: Northern Virginia
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| Posted: Tue Jun 14, 2011 12:29 am Post subject: |
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| Brandon Daniel wrote: | | MartinHines wrote: | | If you guys can re-create the problem, I would suggest contacting Korg Product Support and report the problem. That sounds like a software bug. |
Yup, and post it here, too. I'm watching... |
Should be easy to reproduce, mine does it all the time. Just bring up the program or combi screen (by location or category, doesn't matter which) and scroll through them with the wheel...you should see what we mean.
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Korg Kronos 61 (2); Kurzweil PC4; Casio Privia PX-350m; Macbook Pro |
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sparkie
Platinum Member
Joined: 15 Feb 2005
Posts: 743
Location: Indiana
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| Posted: Tue Jun 14, 2011 12:31 am Post subject: |
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| Brandon Daniel wrote: | | MartinHines wrote: | | If you guys can re-create the problem, I would suggest contacting Korg Product Support and report the problem. That sounds like a software bug. |
Yup, and post it here, too. I'm watching... |
Brandon what about the data wheel problem?? Did you see that also..
Any ideas?
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Brandon Daniel
QA Specialist, Korg R&D
Joined: 20 Jan 2005
Posts: 103
Location: San Jose, CA
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| Posted: Tue Jun 14, 2011 12:32 am Post subject: |
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| BillW wrote: | | Brandon Daniel wrote: | | MartinHines wrote: | | If you guys can re-create the problem, I would suggest contacting Korg Product Support and report the problem. That sounds like a software bug. |
Yup, and post it here, too. I'm watching... |
Should be easy to reproduce, mine does it all the time. Just bring up the program or combi screen (by location or category, doesn't matter which) and scroll through them with the wheel...you should see what we mean. |
Does it return to normal once you stop scrolling through programs? Or does it stay looking strange?
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BillW
Platinum Member
Joined: 12 Jul 2005
Posts: 933
Location: Northern Virginia
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| Posted: Tue Jun 14, 2011 12:35 am Post subject: |
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| Brandon Daniel wrote: | | BillW wrote: | | Brandon Daniel wrote: | | MartinHines wrote: | | If you guys can re-create the problem, I would suggest contacting Korg Product Support and report the problem. That sounds like a software bug. |
Yup, and post it here, too. I'm watching... |
Should be easy to reproduce, mine does it all the time. Just bring up the program or combi screen (by location or category, doesn't matter which) and scroll through them with the wheel...you should see what we mean. |
Does it return to normal once you stop scrolling through programs? Or does it stay looking strange? |
It is just a quick "glitch" where the middle of the screen flashes (IIRC, it's a line across the middle, left to right that looks corrupted). It corrects itself as soon as you stop turning the wheel.
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Korg Kronos 61 (2); Kurzweil PC4; Casio Privia PX-350m; Macbook Pro |
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danatkorg
Product Manager, Korg R&D
Joined: 21 Jan 2005
Posts: 4204
Location: California, USA
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| Posted: Tue Jun 14, 2011 12:52 am Post subject: |
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| BillW wrote: | | Brandon Daniel wrote: | | BillW wrote: | | Brandon Daniel wrote: | | MartinHines wrote: | | If you guys can re-create the problem, I would suggest contacting Korg Product Support and report the problem. That sounds like a software bug. |
Yup, and post it here, too. I'm watching... |
Should be easy to reproduce, mine does it all the time. Just bring up the program or combi screen (by location or category, doesn't matter which) and scroll through them with the wheel...you should see what we mean. |
Does it return to normal once you stop scrolling through programs? Or does it stay looking strange? |
It is just a quick "glitch" where the middle of the screen flashes (IIRC, it's a line across the middle, left to right that looks corrupted). It corrects itself as soon as you stop turning the wheel. |
Just to confirm: I'm guessing that this refers to the scrolling list of Programs in the Bank/Program Select and Catalog/Program Select dialogs, correct? If so, then I can confirm that there's a line across the middle that's redrawn when scrolling quickly with the value dial.
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Dan Phillips
Manager of Product Development, Korg R&D
Personal website: www.danphillips.com
For technical support, please contact your Korg Distributor: http://www.korg.co.jp/English/Distributors/
Regretfully, I cannot offer technical support directly.
If you need to contact me for purposes other than technical support, please do not send PMs; instead, send email to dan@korgrd.com |
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BillW
Platinum Member
Joined: 12 Jul 2005
Posts: 933
Location: Northern Virginia
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| Posted: Tue Jun 14, 2011 1:04 am Post subject: |
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| danatkorg wrote: | | BillW wrote: | | Brandon Daniel wrote: | | BillW wrote: | | Brandon Daniel wrote: | | MartinHines wrote: | | If you guys can re-create the problem, I would suggest contacting Korg Product Support and report the problem. That sounds like a software bug. |
Yup, and post it here, too. I'm watching... |
Should be easy to reproduce, mine does it all the time. Just bring up the program or combi screen (by location or category, doesn't matter which) and scroll through them with the wheel...you should see what we mean. |
Does it return to normal once you stop scrolling through programs? Or does it stay looking strange? |
It is just a quick "glitch" where the middle of the screen flashes (IIRC, it's a line across the middle, left to right that looks corrupted). It corrects itself as soon as you stop turning the wheel. |
Just to confirm: I'm guessing that this refers to the scrolling list of Programs in the Bank/Program Select and Catalog/Program Select dialogs, correct? If so, then I can confirm that there's a line across the middle that's redrawn when scrolling quickly with the value dial. |
I believe it's the screens shown on page 26 of the OG (there are 2 screenshots on that page but they're both of the same thing). I'm not in front of the keyboard right now, but I think that's it. Sometimes I think you can see what's beneath that dialog temporarily while scrolling.
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Korg Kronos 61 (2); Kurzweil PC4; Casio Privia PX-350m; Macbook Pro |
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danatkorg
Product Manager, Korg R&D
Joined: 21 Jan 2005
Posts: 4204
Location: California, USA
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| Posted: Tue Jun 14, 2011 1:09 am Post subject: |
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| BillW wrote: | | danatkorg wrote: |
Just to confirm: I'm guessing that this refers to the scrolling list of Programs in the Bank/Program Select and Catalog/Program Select dialogs, correct? If so, then I can confirm that there's a line across the middle that's redrawn when scrolling quickly with the value dial. |
I believe it's the screens shown on page 26 of the OG (there are 2 screenshots on that page but they're both of the same thing). I'm not in front of the keyboard right now, but I think that's it. Sometimes I think you can see what's beneath that dialog temporarily while scrolling. |
There are two screenshots on page 26: one of the Bank/Program Select dialog, and the other of the Category/Program Select dialog. So, it sounds like we're talking about the same thing.
Thanks,
Dan
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Dan Phillips
Manager of Product Development, Korg R&D
Personal website: www.danphillips.com
For technical support, please contact your Korg Distributor: http://www.korg.co.jp/English/Distributors/
Regretfully, I cannot offer technical support directly.
If you need to contact me for purposes other than technical support, please do not send PMs; instead, send email to dan@korgrd.com |
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BillW
Platinum Member
Joined: 12 Jul 2005
Posts: 933
Location: Northern Virginia
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| Posted: Tue Jun 14, 2011 1:15 am Post subject: |
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| danatkorg wrote: | | BillW wrote: | | danatkorg wrote: |
Just to confirm: I'm guessing that this refers to the scrolling list of Programs in the Bank/Program Select and Catalog/Program Select dialogs, correct? If so, then I can confirm that there's a line across the middle that's redrawn when scrolling quickly with the value dial. |
I believe it's the screens shown on page 26 of the OG (there are 2 screenshots on that page but they're both of the same thing). I'm not in front of the keyboard right now, but I think that's it. Sometimes I think you can see what's beneath that dialog temporarily while scrolling. |
There are two screenshots on page 26: one of the Bank/Program Select dialog, and the other of the Category/Program Select dialog. So, it sounds like we're talking about the same thing.
Thanks,
Dan |
No problem, thank you for being here!
I'm not sure there is anything wrong with the Kronos...this might just be due to the drivers.
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Korg Kronos 61 (2); Kurzweil PC4; Casio Privia PX-350m; Macbook Pro |
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danatkorg
Product Manager, Korg R&D
Joined: 21 Jan 2005
Posts: 4204
Location: California, USA
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| Posted: Tue Jun 14, 2011 1:21 am Post subject: |
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| BillW wrote: | | danatkorg wrote: | | BillW wrote: | | danatkorg wrote: |
Just to confirm: I'm guessing that this refers to the scrolling list of Programs in the Bank/Program Select and Catalog/Program Select dialogs, correct? If so, then I can confirm that there's a line across the middle that's redrawn when scrolling quickly with the value dial. |
I believe it's the screens shown on page 26 of the OG (there are 2 screenshots on that page but they're both of the same thing). I'm not in front of the keyboard right now, but I think that's it. Sometimes I think you can see what's beneath that dialog temporarily while scrolling. |
There are two screenshots on page 26: one of the Bank/Program Select dialog, and the other of the Category/Program Select dialog. So, it sounds like we're talking about the same thing.
Thanks,
Dan |
No problem, thank you for being here!
I'm not sure there is anything wrong with the Kronos...this might just be due to the drivers. |
I'm certain that this doesn't indicate anything being wrong with an individual KRONOS. It appears to be a small re-draw delay with these specific screens, which indicates to me that it's in software. We'll look into it.
_________________
Dan Phillips
Manager of Product Development, Korg R&D
Personal website: www.danphillips.com
For technical support, please contact your Korg Distributor: http://www.korg.co.jp/English/Distributors/
Regretfully, I cannot offer technical support directly.
If you need to contact me for purposes other than technical support, please do not send PMs; instead, send email to dan@korgrd.com |
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Lou
Platinum Member
Joined: 06 Sep 2002
Posts: 1305
Location: DE. USA
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| Posted: Tue Jun 14, 2011 1:48 am Post subject: |
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No problems here, but I have noticed selecting programs, combis, etc that there seems to be a brief lag before it loads.
The only reason I mention it is that I don't recall my Oasys doing this. It may be nothing at all and I can live with it, but it is there.. thanks.
No line redraw here.
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Lou |
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