Korg Forums

Synthesizedclapping · Posted: Sat Jun 25, 2011 5:43 pm Post subject:

Jahrome- stop whining and let it go. It's getting annoying.
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cello · Posted: Sat Jun 25, 2011 5:49 pm Post subject:

mjames4208 · Posted: Sat Jun 25, 2011 5:52 pm Post subject:

what if the other 9 people arent kronos owners?
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dustymaestro · Joined: 13 Apr 2011 Posts: 46

It is a piece of nylon or some form of plastic. I do wonder what you guys are doing to make it pop out. It worked fine for me. Some people are heavier handed and clumsy.

Keep in mind there are people in the world that purposely mislead. The old saying goes "actions speak louder than words".

RonF · Posted: Sat Jun 25, 2011 7:37 pm Post subject:

Jahrome,

Throughout this thread, and on other threads, people have bent over backwards to show you respect and empathy for your "wheel" situation. Many of us were thrilled with your *first ever* end user photos and reports of your new KRONOS a few weeks ago. And most of us were shocked and concerned when you reported your data wheel issue for the first time in that very *first ever* thread. But what happened since then is beyond *YOU*. It took on a life of its own, and spread in an unfair, inaccurate, and concerning way.

Comments coming from users to *balance* and bring *perspective* to the overblown rumors that were spreading is simply reasonable, and in EVERYONES best interest, including yours as a KRONOS owner (x2 apparently). However, you have, for whatever reason, taken this as a personal attack, as if we are somehow belittling your situation, or calling you a proverbial liar (even though I and many others have gone miles out their way to express the opposite to you). You do not need (though you are certainly free to if you choose) to personally champion this data wheel issue. We all get it! Totally! It absolutely sucks that your wheel came off, TWICE, and after spending $6K on two boards, you are very disappointed, and concerned. Your experience is that you never had such problems on the M3 and Triton, so the KRONOS data wheel must be inferior. OK! Got it!

Can you please equally concede, that this issue, as you have reported it, has been nipped in the bud, very early? KORG has publicly acknowledged it, and are working on the fix, for you, and for the purported 9 others (from the totally NON-secure and NON-scientific "poll" thread), and for any future potential customer who MAY experience the same.

Whether you actually have the fix in your hands today, or not, is not related to THIS discussion. Its, rather, your personal individual customer service/support ticket with KORG. That is a whole other thread IMO...."how long does it take KORG to clear a customer support ticket?". Everyone has keyboards break from time to time....and has the unfortunate experience of having to seek warranty repair. The fact that it happened to you sucks.....but it happens! Sometimes warranty repairs take weeks to months to complete. As I understand from many reports, once you pull the data wheel off (whether intentionally or accidentally) you just insert it back on, be careful with it, and it still works. So you can continue to use your 2 new babies while Korg works it out and ships you (rather than you to them!!!!) the simple and concise fix.

All that being said, PLEASE, help US, as a fellow and valuable and respected KRONOS owner.....champion the *KRONOS* with balanced and genuine information. Your original information about the data wheel was genuine. Others blew it out of proportion, and YOU should be equally concerned about THAT. You continue to refer to these "9 other members" who have this problem....but frankly there is SO MUCH margin for error in THAT statistic that it would be a whole other topic to flesh it out. That "poll" means effectively nothing in accurately assessing the matter. 9 people hit the "problem" button on that poll....thats all. We know NOTHING more than that.

You may find this shocking.....but the fact that YOU "facilitated" the problem to happen (not intentionally of course) on TWO separate units (as you point out from two separate "countries") makes you a BAD and almost unusable "test subject" to accurately assess the problem. Could just be that you are "rough" on your keyboards....which you so much as said yourself originally, referring to your perhaps unusually extensive (aggressive?) use of the sample editor. Granted.....it didn't happen to you on the M3 and Triton....which MAY only mean that those keyboards data wheels are better equipped to handle your level of "abuse"....rather than the normal average typical user. You may not be able to see that from your perspective.....but statistically (which is all that really matters the rest of us) it is a fact.

And showing disrespect to Stephen Kay, when he has taken an interest in championing the KRONOS with fair, reasonable, and balanced information, for the good of us all... is just simply not cool or smart.

Respectfully, Sir.

Ron

*edited once to fix a simple typo*

mjames4208 · Posted: Sat Jun 25, 2011 7:58 pm Post subject:

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NeKo LX5, Liquid Saffire 56, Motif XS8, Kronos61, A-70, Motif-Rack, FantomXR, MPC5000, R8mkii, Komplete5/6/7/8, Trilian, Total Workstation 2, EWQL Complete Composers Collection, Arturia Mini Moog V, CS-80V, ARP2600V, Jupiter-8V, Oberheim SEM-V, Analog Laboratory, Vienna Ensemble Pro, Yamaha Montage, Epic Orchestra, Flugelhorn, Sonar X2, FW-1884, MIDI Express 128, MPC Renaissance, MachFive3, Komplete 9 Ultimate, Korg Legacy Collection, Machfive 3, Jupiter-80, Moog Sub 37,

cello · Posted: Sat Jun 25, 2011 8:12 pm Post subject:

Very fair and balanced post RonF. Good work.

Agreed and +1
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Subpar · Posted: Sat Jun 25, 2011 8:50 pm Post subject:

jahrome · Posted: Sun Jun 26, 2011 2:47 am Post subject:

It seems we have a few experts that know what is going on in Japan. Well, I live here. It’s been business as usual for over two months now.

The topic of the thread is “Lets discuss build quality.” If you don’t own the keyboard, there really isn’t much you can add to the conversation to bring balance or perspective. If you are one of those that are annoyed by the topic and feel its blown out of proportion, simply ignore it. It’s pretty useless for you to harp on the subject. I say this respectfully. As I have never disrespected anyone in this forum for any reason to include Mr. Kay. Implying that I have is inaccurate and misleading.

Why do I own two Kronos? It’s simple. I wanted two keyboards. When the first arrived, I immediately reported the issue. Although I was disappointed, I didn’t want to send it back not knowing when I would get another. So I waited for the second keyboard to arrive and planned to return the first. The second arrived with the same issue. I used the same “heavy or rough hands” with Korg Triton Studio, Motif, and Fantom X/G. The data wheels on these keyboards do not wobble or pop out. I used the same “heavy or rough hands” with the Akai MPC 1000, 2000, 2000XL, 2500, 3000, 4000, and 5000. You see where this is going? I never had issues with data wheel on these workstations. All of these workstations to include previous Korg models where able to withstand “my level of abuse.” This has already been detailed in this forum. And no assistance from Korg UNTIL it became a hot topic in the forum. The problem was not “nipped in the bud early.” From my experience, once Kronos data wheel pops out once, it will happen again; each time, its gets easier to do so.

If you desperately want a Kronos, I will be happy to part with one and you can be the 10th forum member with this issue.
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Tool box: Kronos 61, Fantom FA06, ASR-10, MPCX, MPC Live, and MPC 4000.

ScoobyDoo555 · Posted: Sun Jun 26, 2011 6:56 am Post subject:

Personally, I don't own a Kronos.
However, and this is where I feel you are totally wrong, my opinion on the matter is JUST as valid as yours, or anybody else's.
Nobody as far as I can see is decrying from the fact that there is an issue, however what is getting very tiresome is the constant reference to something that is in the process of being addressed. It comes over as quite childish, to keep repeating oneself over and over.
And as an observer and "enjoyer" of this forum, I would much rather hear about the good things from users rather than issues we are fully aware of, and trust Korg to sort out.
I will buy my (new Wink

) Kronos fully aware that I may have a data-wheel issue, and that it may need addressing. I only say "may" due to the lack of overwhelming reports about the data-wheel.
I also am not bothered as yesterday, just out of morbid curiosity, I went around my keyboard rig, pulling data-wheels off! Laughing

Kurzweil K2000 (cost me 2x as much as the Kronos is) - data-wheel came straight off.
Roland XP 30, data-wheel came straight off. Yamaha SY77, data-wheel came straight off.
What does this prove? Very little - wheels come off, but they get put back on, and get on with it.

So the point of my post? Yes I/we get and sympathise that you feel you're not getting speedy-enough support from Korg. But that sympathy dissipates VERY quickly (I've personally entertained your concerns since you first announced the issue) now there is constant reference to it - and sadly, where I used to look forward to reading your posts, I know tend to skip over your contributions as I assume that there will be some sort of complaint about the same thing.
Which is a shame as you've probably had Kronos the longest (with exception of Korg themselves!!)

But this particular issue you skated over in your last post and ignored.

So again I implore you - there must be some great things you've discovered about this machine: tell us Smile

Dan
True? I don't know, but that's the impression being given.
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jahrome · Posted: Sun Jun 26, 2011 7:26 am Post subject:

StephenKay · Posted: Sun Jun 26, 2011 7:33 am Post subject:

ScoobyDoo555 · Posted: Sun Jun 26, 2011 7:36 am Post subject:

Once again, you've TOTALLY (or conveniently) missed my point (that is JUST as valid as yours - don't give a t0ss what your opinion is on that).

IMHO, you've become so clouded by this issue that it's becoming consuming.

Just to re-iterate: I get that you have an issue. Korg have released a statement that it's going to be addressed. Everybody else (unless they're keeping quiet) is happy with this except for you.

Patience is a virtue, my friend (I'm fully experiencing this as the Kronos hasn't been released in the UK yet.)

The data-wheel reference was that a GREAT many people are zoning in on trying to get the wheel to come off.
But I fear you can't see the woods for the trees right now.

I've made my point, and respectfully requested that you leave it there. This obviously isn't going to happen because you can't let it go.
I, on the other hand, can: good luck with your machines.
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Yamaha SY77 & KX88, SSL Nucleus, Korg Kronos 61, Wavestation A/D, Access Virus B, Roland XP30, DeepMind12D, System 1m, V-Synth XT, Focusrite Red16Line, Unitor 8, Akai S3000 XL, Alesis Quadraverb+, Focal Shape Twins, Full fat iMac, Logic Pro X, ProTools 2021, loadsa plugins.