Korg Forums

KapnKrunch · Junior Member Joined: 25 Sep 2009 Posts: 88

I have personally been dealing with SW for over 10 years, and they have ALWAYS been excellent. And, they have gone out of their way to match legitimate pricing, so I've never really paid more.

I purchased a Korg M50 from them around 6 months ago, and one of the outputs failed. I brought it to my local authorized Korg repair center, and they "fixed" it, only to fail again with the same problem. I called SW, and without hesitation they agreed to exchange the defective unit, and they paid return shipping. There was absolutely no cost to me, and I received my replacement (FedEx) to Colorado in two days.

I have tuned on MANY people to SW based upon their service and pricing, and all of them have been exceptionally pleased.

It sounds like the OP had a unique, isolated incident, and better communication on both sides would have avoided this.

PianoManChuck · Posted: Sat Aug 27, 2011 3:06 pm Post subject:

Wow, I never dealt with Sweetwater but there's no way I'd have tolerated what you described. I have been dealing with Zzounds.com for over 10 years and have never ONCE had any problem (nor have I had anyone else beat their prices).

Synthoid · Posted: Sat Aug 27, 2011 3:24 pm Post subject:

Zeroesque

Sina172 · Platinum Member Joined: 29 May 2007 Posts: 1194

sparkie · Posted: Mon Aug 29, 2011 3:19 am Post subject:

McHale · Posted: Mon Aug 29, 2011 3:47 am Post subject:

ANYWAY...

Back on topic...

I've been using Sweetwater for a few years and I've had nothing but incredible service. I had to return one item that was defective and they let me keep it until they got more in stock. After several months of continued backorder, they allowed me to return it for a full cash refund. They don't always have the cheapest prices, but they DO have the best service.

SIDENOTE:

AMS ships your stuff in the original box. Sweetwater ships the original box inside a BIGGER box, filled with packing. Yes, my K88 box was protected by a bigger box with extra packing. That alone is worth considering when buying expensive gear.
_________________
Current Korg Gear: KRONOS 88 (4GB), M50-73 (PS mod), RADIAS-73, Electribe MX, Triton Pro (MOSS, SCSI, CF, 64MB RAM), SQ-64, DVP-1, MEX-8000, MR-1, KAOSSilator, nanoKey, nanoKontrol, 3x nanoPad 2, 3x DS1H, 7x PS1, FC7 (yes Korg, NOT Yamaha).

sparkie · Posted: Mon Aug 29, 2011 2:16 pm Post subject:

Synthoid · Posted: Mon Aug 29, 2011 2:53 pm Post subject:

PinkFloydDudi · Guest

This thread has nothing to do with the Kronos...just saying.

PianoManChuck · Posted: Tue Aug 30, 2011 1:40 am Post subject:

sparkie · Posted: Tue Aug 30, 2011 2:17 am Post subject:

You both are wrong!! Sorry...Did you read my initial post? It is regarding the "Return of the Kronos" that I purchased from Sweetwater.,,blah blah..

FWIW, the salesman left me a message today now wanting to resolve any problems after he read this post?? I appreciate the thought, But since he told me last week he wouldnt accept my Kronos back ..which I had UPS retrieve back for me..and sold the Jupiter 80 I had planned on trading for, what was that all about? Maybe he wants to refund me my double UPS charges and the time and effort on being sold under the table. I imagine they got retail for it. The website still shows them out of stock also. I had a few good deals with them but I cant trust a dealer such as that.

Sina172 · Platinum Member Joined: 29 May 2007 Posts: 1194

MartinHines · Posted: Wed Aug 31, 2011 9:31 pm Post subject:

sparkie · Posted: Thu Sep 01, 2011 5:01 am Post subject:

Martin thanks for the thoughts..and advice. I was always under the impression that he was holding one for me since he sent me a quote and I agreed and everything. The website even showed one was being "on Hold" so I assumed it was mine. Not once did he mention it could be sold? I waited one day to ship because I had to get it all packed back up and everything and didnt think it would have ever been a problem doing so... We had a deal of which he emailed it to me and I agreed. He should have 100% considered it as being sold and pulled off the shelf instead of being as available stock.

Anyway I got another dealer to take the Kronos back in trade for a Jupiter and I am enjoying it.. seriously! Incredible sound, interface and build quality.

I wanted to keep the Kronos but I just couldnt live with it. The interface and construction and build quality really bothered me. Believe me I have owned many Korgs and I had no problems other than Pads sticking on the Oasys, M3 and sequencer sucked. But even though it has great sounds as usual, I think it is a step back, instead of forward. I hate to say it but I miss the M3 more than the Kronos.