Korg Forums

[philmagnotta]

Hi Sharp:

Regarding your recommendation(s) to post this topic at the keybed issues topic instead...

http://www.korgforums.com/forum/phpBB2/viewtopic.php?t=66756&sid=58c8b437f34969e88c2bda73a777f261


Although the OP had mentioned keybed issues, it covered general issues, as well, and should not be "AS IS" entered to the keybed post unless you feel that general complaints from others as well should also be posted there.
You made this recommendation at least one other time.

What we all need as valued customers and future customers as well, are clearly labeled topics specific to the issues or a general issues sticky with categories- however you feel it displays best.

This is the only visible site I'm aware of for Kronos.
Korg may not be required officially to respond but they are not officially required NOT to respond as evidenced.
It is in Korg's best interests to participate and we provide many useful functions for them for free as is the trend with manufacturers who can not or are unwilling or can not afford to fully beta-test, field test, etc.
This forum does provide for Korg valuable data on this or any product especially when in early release state.
Korg can not maintain consistent performance/reliability/future product planning without direct feedback from customers.
The reminders that this is not Korg service and or that they are not required to respond should instead be replaced with a reminder to post or start topics with respectful and mature writing style only.

I can not overemphasize this enough.
This forum is very important to the proper deployment and improvement to Korg products. It should be open and free to provide essential feedback, which without, would require Korg to spend money for much, much more field testing, which in reality is provided already here and at a cost to the customer which in turn, is provided for free to Korg.

I believe the often stated reminders about Korg not needing to respond is not sensible.

[BasariStudios]

[cello]

A little bit of balance here would be good:

1. Korg INDIRECTLY supports this forum by hosting it on their servers

2. Korg has agreed that Sharp should continue to run the forum as his and independent of Korg

3. Presumably that means Korg a) sees the value in having a Korg community and b) do understand that customer feedback/ideas is of value

4. The value to the members of this forum is that it is a community. Learn, share, hang out and have fun (but not at anyone's expense)

5. It is totally understandable why Korg staff don't post here - some won't be authorised. Others will be told not. Sometimes industrial confidentiality is at play. There is an official mechanism for reporting faults - and it's not here

6. Yes, it would be nice if Korg responded to all topics (there are a few OASYS topics I would love Korg to respond to!) - but if they don't respond, there is a reason; we just don't know what it is yet.

7. Just because Korg is silent does not mean they don't recognise the issue - or that they're not working on it.

Am just sayin' so that this topic stays real - trust me, I have been infuriated by Korg's silence in the past on KF, but at the end of the day, they are a corporation, they have rules and policies - and most importantly, they want good product out there, because that's how they make money.

Sometimes that will mean that some of us feel not considered any more - so just as well we have this place to come to

And remember if KF was owned and moderated by Korg, I would guess that 75%, if not more, of the posts here wouldn't get published!
_________________
Plugged in: Fantom 8, Jupiter-X, Jupiter 80, System-8, JD-XA, V-Synth GTv2, FA-06, SE-02, JU-06A, TR-09, VT-4, Go:Livecast, Rubix44, Shure SM7b, Push2, Ableton 11 Suite, Sibelius, KRK Rokit 5,

[philmagnotta]

We should remember that the product testing, evaluation done here must be conducted as if we worked for the company, so to speak.
This means that even if one is angered about the performance of their purchase- remarks, comments, recommendations to Korg should be written as maturely and in as controlled manner that Korg itself displays.

[PinkFloydDudi]

[Zeroesque]

[PinkFloydDudi]

[SanderXpander]

[Sharp]

Hello.

[philmagnotta]

Some of the respondents have primarily missed my point.
It may be a matter of semantics for example...

Nowhere do I state or support the mindset "demand".
First, because it is contradictory to what I've said twice:
... All manner of reports regarding issues, dissatisfaction, etc., should be presented respectfully and in a calm and mature manner- demanding something does not fit in with that conduct. It also has the potential to cause friction between manufacturer and customer.

Why the constant referrals to ..."they, Korg, do not owe you (us) any explanations"?
The word owe is perhaps not the best word, but certainly some who make this statement are also not Korg public relations spoke-persons, so you may not be correct.
Never-the-less, the topic here as I clearly wrote does not recommend a demanding attitude. In summary:
I wouldn't want to see this forum become a place of intimidation, fearing to speak freely and censored.
"Obligations" on Korg's part is not defined by a few here on this forum, unless those seeking to define it are official representatives.
Obligation is strictly a matter of whether the company feels obliged to take care of business if the company finds its customers to have any complaints.
If they feel so obliged, then they will be by definition, obliged.
The term as used here is not a legal definition, rather a decision according to their business sense and priorities.
It is not a matter of whether the complaints are fielded from official locations or out in the general public or any other circumstance.
That this place is not official is not the point, rather, this is a large gathering of their customer base with knowledgeable people spending time and money to report the progress of Korg's flagship synth.
Some may offer their responses and findings in an impolite manner and others not.
The moderator should be primarily concerned regarding manners and conduct.
Again, my point is that Korg certainly can feel obliged and we are not obliged to feel that they must not be.
Successful product launch, continued success and development of future successes require a close-knit communication between Korg and us.
The forum serves as a valuable part of Korg's potential, providing investments of time and money from the customer back to Korg and at no cost to Korg.
This forum must be a place for the continued fielding of product measurement and development and when conducted in a manner which I recommended, will provide us with good product as a result, in part, to this forum.

[Sharp]

Good points.
It's largely up to the end users too. If more people can conduct themselves in a mannerly way, it opens the door to welcome a responce from KORG.

Regards
Sharp.

[philmagnotta]

[Mystic38]

+1

As a user-user forum, Korg has no official responsiblity to post or even read the contents of the Forum.

Given that, I have been pleasantly suprised at the level and quality of interaction of the Korg staff here.. to post in response to intelligent (and some not so intelligent) technical questions in a friendly manner shows their participation and level of customer focus to be quite high.. and those others of you that are on several sites can make your own comparisons.

However, even when there is a known problem.. it may take a corporation some months to develop an official stance.. data collection and evaluation to size scope and prioritise the issue, and then the design, implementation, test and validation of corrective action IF deemed appropriate.. all this takes time.. So NOT hearing from Korg does not mean they do not know, or do not care or do not plan to do something.. it simply means they have nothing to tell you now.

So regardless of any outstanding issue.. if you have ranted in the forum when you have not contacted Korg, then you are doing yourself, Korg, and the other users a disservice.. use the appropriate channels first.

[Sharp]

[Bruce Lychee]