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stellamusicaman2
Joined: 09 Apr 2012
Posts: 6
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 Posted: Mon Apr 09, 2012 9:35 am Post subject: EXS-12 Austrian Piano how to install?? |
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Hi guys!
We want to install the Austrian Piano Expansion but:
1.) the downloaded files on a Stick (or Hard Disk), or DVD becomes the following massage: "EXSinstall exsins file error"
2.) a new downloaded file-- the same error...
what can we do?
brandnew Kronos 73, System 1.6.0
regards
Chris |
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EJ2
Platinum Member
Joined: 13 May 2002
Posts: 2090
Location: Port Rowan, Ontario, Canada
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danatkorg
Product Manager, Korg R&D
Joined: 21 Jan 2005
Posts: 3058
Location: California, USA
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| Posted: Mon Apr 09, 2012 9:57 pm Post subject: Re: EXS-12 Austrian Piano how to install?? |
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| stellamusicaman2 wrote: | Hi guys!
We want to install the Austrian Piano Expansion but:
1.) the downloaded files on a Stick (or Hard Disk), or DVD becomes the following massage: "EXSinstall exsins file error"
2.) a new downloaded file-- the same error...
what can we do?
brandnew Kronos 73, System 1.6.0
regards
Chris |
At what point does this error appear?
- Dan
_________________
Dan Phillips
Product Manager, Korg R&D
Personal website: www.danphillips.com
For tech support, contact your Korg Distributor: http://www.korg.co.jp/English/Distributors/
Please do not send PMs; instead, send email to dan@korgrd.com |
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stellamusicaman2
Joined: 09 Apr 2012
Posts: 6
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| Posted: Tue Apr 10, 2012 12:35 am Post subject: |
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| Right after a click of "Install" when the EXsines file is selected. |
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danatkorg
Product Manager, Korg R&D
Joined: 21 Jan 2005
Posts: 3058
Location: California, USA
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| Posted: Tue Apr 10, 2012 2:14 am Post subject: |
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This error message means that the .exsins file couldn't be opened, which might occur if the USB drive is in a corrupted state. Try this:
1. Format the USB drive, either on the KRONOS or on your computer. If on your computer, make sure to format it as FAT32.
2. Using the newly formatted USB drive, follow the instructions for copying and installing the EXs.
- Dan
_________________
Dan Phillips
Product Manager, Korg R&D
Personal website: www.danphillips.com
For tech support, contact your Korg Distributor: http://www.korg.co.jp/English/Distributors/
Please do not send PMs; instead, send email to dan@korgrd.com |
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EJ2
Platinum Member
Joined: 13 May 2002
Posts: 2090
Location: Port Rowan, Ontario, Canada
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| Posted: Tue Apr 10, 2012 2:48 am Post subject: |
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| danatkorg wrote: | This error message means that the .exsins file couldn't be opened, which might occur if the USB drive is in a corrupted state. Try this:
1. Format the USB drive, either on the KRONOS or on your computer. If on your computer, make sure to format it as FAT32.
2. Using the newly formatted USB drive, follow the instructions for copying and installing the EXs.
- Dan |
Hi Dan,
I've downloaded three times (took forever each time), formatted 2 different usb sticks on the KRONOS (full format FAT 32). I still get the error. I'm going to try another, different manufacturer's stick again. By the way, I'm on a Mac Book Pro, which tends to leave other files on the newly formatted drives; but, I've never run into this issue before on the M3 nor OASYS.
_________________
Cheers,
Jim (aka EJ2) Karma-Lab Associate Combi Developer
CATALYST v 1 Combi Explosion for KRONOS, OASYS, M3, & K-M50: http://www.karma-lab.com/sounds/catalyst1.html
CHEMISTRY 3, a Groove Injection for Your Karma: http://www.karma-lab.com/sounds/chem3.html
SoundCloud MP3 Demoshttps://soundcloud.com/ej2-sc |
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stellamusicaman2
Joined: 09 Apr 2012
Posts: 6
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| Posted: Tue Apr 10, 2012 8:12 am Post subject: |
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| Same here. Have tried with 2 USB Sticks, one Hardisk and a DVD. Always the same message (have the Sticks and hardisk formatted on Kronos, and also tried the FAT 32 from a Windows 7 PC...) |
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mathieumaes
Senior Member
Joined: 10 Dec 2011
Posts: 414
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| Posted: Tue Apr 10, 2012 8:14 am Post subject: |
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EJ2,
Have you tried different libraries ? Do you get the same error when installing another library ?
_________________
Old gig setup: Yamaha S90, Roland Fantom XR, Hammond XM-1, M-Audio Axiom 61
2011 gig setup: Korg Kronos 88 |
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EJ2
Platinum Member
Joined: 13 May 2002
Posts: 2090
Location: Port Rowan, Ontario, Canada
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stellamusicaman2
Joined: 09 Apr 2012
Posts: 6
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| Posted: Thu Apr 12, 2012 11:18 am Post subject: |
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| yes. dont have any problems to install other libraries, only the austrian piano doesnt work... |
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danatkorg
Product Manager, Korg R&D
Joined: 21 Jan 2005
Posts: 3058
Location: California, USA
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| Posted: Thu Apr 12, 2012 11:35 am Post subject: |
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There should be a different error message if there isn't enough room on the disk, but just to make sure: how much free space is available on the internal drive?
_________________
Dan Phillips
Product Manager, Korg R&D
Personal website: www.danphillips.com
For tech support, contact your Korg Distributor: http://www.korg.co.jp/English/Distributors/
Please do not send PMs; instead, send email to dan@korgrd.com |
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stellamusicaman2
Joined: 09 Apr 2012
Posts: 6
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| Posted: Thu Apr 12, 2012 1:31 pm Post subject: |
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| It shuold be enough space.... 10 gb free in my case... |
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danatkorg
Product Manager, Korg R&D
Joined: 21 Jan 2005
Posts: 3058
Location: California, USA
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| Posted: Thu Apr 12, 2012 9:43 pm Post subject: |
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Here are a couple of possibilities:
1. If you've used a Mac to copy the files onto a USB device, it's possible that a file named "._EXs12.exsins" might have been created, in addition to EXs12.exsins. The first file won't normally be visible on the Mac, but both will show up on the KRONOS. Make sure that you're selecting the file "EXs12.exsins" without the leading "._".
2. The names of all of the installer files are listed in the EXs12 manual. When you look at the USB stick, are all of those files there with the exact same names, including suffixes?
- Dan
_________________
Dan Phillips
Product Manager, Korg R&D
Personal website: www.danphillips.com
For tech support, contact your Korg Distributor: http://www.korg.co.jp/English/Distributors/
Please do not send PMs; instead, send email to dan@korgrd.com |
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stellamusicaman2
Joined: 09 Apr 2012
Posts: 6
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| Posted: Fri Apr 13, 2012 7:12 am Post subject: |
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Have always taken the right file. No problem by the other libraries...
That are the files I have downloaded:
EXs12.exins
EXs12.PCG
EXs12A.tar.gz
EXs12B.tar.gz
EXs12C.tar.gz
EXs12D.tar.gz
Manuals
S012
In mac information the folder has 4,03 gb |
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AlchemistMusicStudio
Senior Member
Joined: 29 Nov 2011
Posts: 381
Location: POLAND
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