Korg PA 500 blocked after loading set

cylp · Post by **cylp** » Sun Aug 15, 2010 10:18 am

Hi guys (sorry for my poor Englisn : frenchie...)

The keyboard has blocked while loading a set. I turned it off and restarted it. The screen shows loading OS ..., it seems good, but no keys are active. I've reloading the OS v1.19, without any error, but it's still blocked.
Has anybody a solution or is it possible to reset the system, like on the PA 800 by running the Pa800_Format.pkg ? Note that this file does'nt work on the PA 500 : I've tried.

Best regards

paulmpianist · Post by **paulmpianist** » Mon Aug 16, 2010 12:57 am

Hi.. this problem is the kind of thing that concerned me when thinking about upgrading. I'm sorry I can't help you with a suggestion. I just have a question since I have a PA500 too. Do you know where you got the set?
Can you open the set and see what's in it?

I never load sets. I usually only load styles. Unless its factory preset data.
When you reloaded the OS, is that the same as factory resources? I think they might be two different files. Can you check that and reload the factory resources? 'a vous?

http://www.youtube.com/watch?v=I4qUL4MJ0Mk

Rob Sherratt · Post by **Rob Sherratt** » Mon Aug 16, 2010 10:17 am

Sorry to hear that this problem is now affecting Pa500 owners. Korg should have anticipated this and provided a solution, but as far as I know they have done nothing about it yet so you will have to make a big fuss via your dealer and local Korg distributor.

The problem is because there are many SET files from e.g. Pa800 and Pa2x and Pa1x and they are NOT compatible with the Pa500 in many cases. If you load an incompatible SET file it causes corruption of the internal FLASH memory. Pa500 owners have been provided with no mechanism for remedying this.

So, you will have to contact your Korg dealer and distributor about this and get them to either replace the internal FLASH memory in a service center or preferably persuade Korg Labs to provide a FLASH memory reformat utility for Pa500 owners. This was the eventual "solution"for Pa800 and Pa2x owners - when we crash our keyboards by loading an incompatible SET file, we then run the procedure e.g. Pa800_Format.pkg to reformat the internal FLASH memory, and then we load e.g. Pa800_OS-RES.pkg to reload the factory software and musical resources from scratch.

There is as yet no file called Pa500_Format.pkg for the Pa500 owners, and that is what you must persuade Korg to provide for you in order to fix your broken keyboard.

Best regards,
Rob

cylp · Post by **cylp** » Mon Aug 16, 2010 4:28 pm

Thank you very much Paulmpianist and Rob for you help,

I've seen on other forums French that there were inconsistencies between some materials. Many members have had to bring their toys to after sales service. I think that's what I do, my 500 is still under warranty, but it is true that Korg should make an effort. I sent an email to Korg France, but no answer ...
We'll try to put pressure on them!
I do not know wich set I uploaded.
Again thank you and if I have a solution, I post.
The pleasure of music is international

johnsmies · Post by **johnsmies** » Thu Aug 19, 2010 9:12 am

Bonjour,

I got a mail from someone in Finland, whose English is very poor so he uses the google translation machine, but if I understand him correctly you could try the following:

Press the INTRO 1 key and simultaneously a lower row key.
then the PA500 should reset and request you for the operating system to be installed.

YOu could give it a try ?!

John Smies
Holland

Rob Sherratt · Post by **Rob Sherratt** » Thu Aug 19, 2010 9:20 am

johnsmies wrote:Bonjour,

I got a mail from someone in Finland, whose English is very poor so he uses the google translation machine, but if I understand him correctly you could try the following:

Press the INTRO 1 key and simultaneously a lower row key.
then the PA500 should reset and request you for the operating system to be installed.

YOu could give it a try ?!

John Smies
Holland

No harm in trying, but note that this only reloads the OS and does not sort out any problem that may be caused if the low level format of the FLASH memory has been corrupted.

The procedures Pa800_format.pkg and Pa2x_format.pkg were developed by Korg for Pa800 and Pa2x owners after it was acknowledged that loading certain SET files caused the FLASH memory to become corrupted. Merely doing an INTRO1 based reload of the OS did not remedy the problem.

I suspect that a similar "SET file" related problem may be occurring on Pa500 keyboards. If that is the case, then Pa500 users need to persuade Korg to develop a Pa500_format.pkg procedure to remedy the problem.

Regards,
Rob

johnsmies · Post by **johnsmies** » Thu Aug 19, 2010 9:27 am

I entirely agree Rob. It is simply disgraceful that Korg have not attended to this problem so far. I am totally dumbfounded as to why they have not done so yet.

greetings,
John

cylp · Post by **cylp** » Thu Aug 19, 2010 9:17 pm

Dag Johnsmies,

Ten eerste, ik dank u voor jouw hulp.

Ik leer Nederlands (ik woon in Frans Vlaanderen), en dit is een goede oefening'che ...
Het spijt me, maar ik begrijp niet wat "a lower row key" bedoelt. Is het een toets van het keyboard en moet ik dat aan het opstarten doen ?

Vlaamse groeten

johnsmies · Post by **johnsmies** » Fri Aug 20, 2010 1:24 pm

Tried to mail you but your email address seems to be wrong.
What is your name by the way ? (comme tu t'apelles ?)
This is what I got from Finland, translated thru Google, so very hard to understand....

"..... When you press the Intro1 key, and a lower row keys, so the machine resets and requeststhen the operating system and manages to end kivuitta....."

I will mail this person again to see if he can clarify what he means by
" and a lower row keys "

John

johnsmies · Post by **johnsmies** » Fri Aug 20, 2010 4:00 pm

the latest info from him is this: ( 3 different ways of trying.....)

.
1: Power off
2: intro1+ ending1
3: switch the power on,

1: Power off
2: intro1 + ending 2
3: switch the power on and then the same again intro1 + ending 3

1: Power off
2: intro1+ variation1 next 2-3-4
3: switch the power on

cylp · Post by **cylp** » Sat Aug 21, 2010 9:49 am

Hi,

My email address is good

and my name is Yves.
Well, I tried the three ways, and the OS is loaded at each time, but after reloading, the keybord is still blocked.

,

Rob Sherratt · Post by **Rob Sherratt** » Sat Aug 21, 2010 10:06 am

Je dois me répéter ?

johnsmies · Post by **johnsmies** » Sat Aug 21, 2010 10:50 am

Guys, I am only trying to help here by passing on the scrypted messages of a well meaning PA500 owner from Finland.
Here is his latest mail to me:

**************************************************************

"Hello, reminded of something new and it went like this
1: Power off
2: intro2
3: The power is
1: Power off
2: intro3
3: The power is

1: Power off
2, ending 1
3: The power is

1: Power off
2: ending2
3: The power is

1: Power off
2 variation 1
2: The power is 2-3-4, etc, and if necessary, fill pieces

only those specific pieces, not Intro1 "

***********************************************************

It is worth trying I suppose but in the end you may well have to resort to Korg Benelux.
Have you tried phoning or mailing Kris van Lommel at the distributor ?

John

clement · Post by **clement** » Mon Nov 29, 2010 8:47 am

No point in trying to fix the problem. You have to replace the Motherboard (KIP2150). It will cost US$300.00

The Service centre in Dubai says the Processor has failed. It can not be repaired

Lee · Post by **Lee** » Mon Nov 29, 2010 3:49 pm

How can just loading a bad set cause a hardware issue?
I don't believe it.
Rob is correct the format of internal storage is needed.
Lee

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