Korg Forums

jvfade · Joined: 31 Aug 2013 Posts: 12

try again please.

BillyHank · Senior Member Joined: 29 Jun 2013 Posts: 412

I think this is an OS problem and not the touch screen as I have had mine do that a couple of times and turning off and back on the keyboard restored it to normal.

I have the keyboard crash on several occasions now and it looks like Korg needs to continue to debug the OS and I believe they will.

Bill G

jvfade · Joined: 31 Aug 2013 Posts: 12

but I already updated OS. The same thing

PraiseTheLord · Posted: Mon Sep 02, 2013 11:40 am Post subject:

Call Korg support, and let us know how you get on.
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Graham (Pa1000)

jvfade · Joined: 31 Aug 2013 Posts: 12

My problem has been solved. Thank God, I don't need to return it. Smile

PraiseTheLord · Posted: Wed Sep 11, 2013 7:20 am Post subject:

Great, tell us how.
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Graham (Pa1000)

jvfade · Joined: 31 Aug 2013 Posts: 12

There are two ways to calibrate it.
One, when you start to update OS, and another - from menu.

PraiseTheLord · Posted: Fri Oct 18, 2013 2:12 am Post subject:

So tonight my replacement finally arrived. Kudos to Frank at Audioworks for making it happen and, without prompting, giving me a prepaid return label for the faulty unit.

New one seems so much better in a number of ways! Not only is screen now stable but I can vary the brightness, the touch sensitivity is better and turning off is much quicker.

Having saved my settings, transfer from one to the other was a piece of cake: just take SD out of one, replace it in the new one; load the saved backup set and the keyboard is ready to go!

Yippee!
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Graham (Pa1000)

BillyHank · Senior Member Joined: 29 Jun 2013 Posts: 412

Graham,

That is great news and thanks to Frank he is the best.

Bill G

javasam99 · Joined: 30 Nov 2010 Posts: 6 Location: india

Hardware issue go for replacement Exclamation

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josh