leds going down fast - UPDATE!! & RESULT!!

jerrythek · Post by **jerrythek** » Tue Jul 20, 2010 1:25 pm

We got your message and have contacted Korg Canada to try to help move this forward for you.

Regards,

Jerry

Sam CA · Post by **Sam CA** » Tue Jul 20, 2010 1:52 pm

Rob Sherratt wrote: Also I was really pi**ed off because I wrote to Korg Italy offering to become a service center and they refused me.

Of course! Why should they hire an electronic enginneer who knows the ins and outs of these keyboards really well, who is reading the forums on daily basis, who is a musician, who is aware of all the issues...etc.

paul · Post by **paul** » Tue Jul 20, 2010 5:49 pm

jerrythek wrote:We got your message and have contacted Korg Canada to try to help move this forward for you.

Regards,

Jerry

Thanks Jerry

We need more people like you. I did get an e-mail from Kurt S this morning at Korg Canada.

I will fill you in on the developments.

Paul

yashir · Post by **yashir** » Tue Jul 20, 2010 8:10 pm

I have two questions for Jerry or any korg employees who have any knowledge about the LED problem:

1) Why the official response to this problem is not posted on Korg's official website. Why we have to go through a lot of phone calls, and e-mails to prove an "official response" exists through a forum that is "not affiliated with korg"?

2) Why should we be subjected to pay the shipping fees to get this handled by your service center? You sold keyboards with faulty components to some of us. Why don't you guys take care of the whole process at your own cost? you guys failed to test the components properly, why should we pay for returning the keyboard to the service center?

The first question was asked multiple times by others as well, but for some reasons it was just more convenient to avoid it alltogether!

karmathanever · Post by **karmathanever** » Wed Jul 21, 2010 11:09 am

1) Why the official response to this problem is not posted on Korg's official website. Why we have to go through a lot of phone calls, and e-mails to prove an "official response" exists through a forum that is "not affiliated with korg"?

Why do you keep asking this when the issue is Korg's support, which so far has been positive and successful for many owners with the LED problem. Whether they post anything official or not is irrelevant. It is unlikely that any vendor would broadcast a manufacture problem which applies to just a small number of product units. They have already confirmed that it applies to only a minimal number of PA2X units and have also acknowledged the problem as a component fault.

Have you taken up the shipping issue with your retailer? Normally the retailer will assist as in most cases one is expected to return faulty gear to the retailer.

As I said before, I completely empathise with your "shipping" concern. I think you will find that the warranty policy is return to base (but warranties do vary from country to country) - sadly that is a serious issue for people in remote locations.

Don't know what else to say here....

Pete

neverkorgagain · Post by **neverkorgagain** » Wed Jul 21, 2010 12:30 pm

i agree with everythinbg u say guys, its embarasing thing for company as korg, we will handle anyway, but they will lose in future when all those ppl decide to buy new keyboard...

yashir · Post by **yashir** » Wed Jul 21, 2010 7:20 pm

karmathanever wrote: Why do you keep asking this when the issue is Korg's support, which so far has been positive and successful for many owners with the LED problem. Whether they post anything official or not is irrelevant. It is unlikely that any vendor would broadcast a manufacture problem which applies to just a small number of product units. They have already confirmed that it applies to only a minimal number of PA2X units and have also acknowledged the problem as a component fault.

Have you taken up the shipping issue with your retailer? Normally the retailer will assist as in most cases one is expected to return faulty gear to the retailer.

As I said before, I completely empathise with your "shipping" concern. I think you will find that the warranty policy is return to base (but warranties do vary from country to country) - sadly that is a serious issue for people in remote locations.

Don't know what else to say here....

Pete

Pete, are you a korg employee? Are you a member of a third party organization that is somehow related to korg?
If you are a korg personal then, let me know. I checked your profile and there was no indication of you being a korg personal, so I'm to believe that you're just an ordinary user like the rest of us. If that's the case, then you have absolutely no right trying to enforce your personal opinion that's caused so much problem for some of us. After reading some of your posts, for all I know , even if your keyboard breaks in half , you would still be kissing korg's butt and praising them for how great they are. Trying to share an opinion is something, but trying to enforce a personal opinion (under the name of showing sympathy) for an question addressed to a company is something else. Clearly, you don't understand the limitations of a moderator. It's none of your business why im' asking a ligitimate question that's never been answered by korg. They have chosen this forum to post an official response, and naturally, this is also going to be the place for a related question to be posted. I appreciated your sympathy the first time, but after reading your second response, and other posts I found out that you take it very personal whenever people talk about korg's faults and imperfections. It's just not something that you tolerate. Looks like i'm not the first to bring this attitude to your attention. I was asked by my cousin and friends who are suffering from this problem, to be the voice for them. You are comepletely clueless of problems that these people are facing to get this taken care of. I have every right to ask this questions. Even a moderator needs to sit on his hand from time to time, and this is your time not to get involved any further in this.

yashir · Post by **yashir** » Wed Jul 21, 2010 7:25 pm

My questions still remain to be answered:

--------------------------------------------------------------------------------

I have two questions for Jerry or any korg employees who have any knowledge about the LED problem:

1) Why the official response to this problem is not posted on Korg's official website. Why we have to go through a lot of phone calls, and e-mails to prove an "official response" exists through a forum that is "not affiliated with korg"?

2) Why should we be subjected to pay the shipping fees to get this handled by your service center? You sold keyboards with faulty components to some of us. Why don't you guys take care of the whole process at your own cost? you guys failed to test the components properly, why should we pay for returning the keyboard to the service center?

paul · Post by **paul** » Wed Jul 21, 2010 11:00 pm

yashir wrote:My questions still remain to be answered:

--------------------------------------------------------------------------------

I have two questions for Jerry or any korg employees who have any knowledge about the LED problem:

1) Why the official response to this problem is not posted on Korg's official website. Why we have to go through a lot of phone calls, and e-mails to prove an "official response" exists through a forum that is "not affiliated with korg"?

2) Why should we be subjected to pay the shipping fees to get this handled by your service center? You sold keyboards with faulty components to some of us. Why don't you guys take care of the whole process at your own cost? you guys failed to test the components properly, why should we pay for returning the keyboard to the service center?

I agree wit you bro.
I have been calling and e-mailing korg canada, US and Itlay. I have spent two days doing that and paid a personal visit to a Korg repair centre close to me.... At the repair centre they told me they have never heard of such a "burnt LED" repair notice from KORG.

Had it not been for Jerry K, I would not have gotten anywhere.

I felt like a jack ass trying to explain to the service reps about the problem and that it was posted on an "UNOFFICIAL KORG FORUM".

If the it was mentioned on the KORG website, I wouldnt have to run around so much.

Paul

Post by **Sharp** » Thu Jul 22, 2010 12:26 am

Hi yashir.

Pete, are you a korg employee? Are you a member of a third party organization that is somehow related to korg?
If you are a korg personal then, let me know. I checked your profile and there was no indication of you being a korg personal, so I'm to believe that you're just an ordinary user like the rest of us. If that's the case, then you have absolutely no right trying to enforce your personal opinion that's caused so much problem for some of us.

Ouch...

Everything posted on this forum is Pete's business by my order. It's his job do maintain the quality of these forums and to allow us to function the best we can in order to allow people like you and everyone else have a voice and to get the most possible from this community while also being informed of everything in the process.

He has been doing a fantastic job here...!!!

Clearly, you don't understand the limitations of a moderator. It's none of your business why im' asking a ligitimate question that's never been answered by korg.

Ouch again...

It is his business and it is also his job to be totally objective and to look at the entire picture before commenting on any given situation. In this case he is dead right too. The LED issue has effected no more than 20 people on this forum since the PA2X has existed.

He is an excellent moderator and he is doing a fantastic job.

As for your questions. You did direct it at KORG or anyone who had knowledge of the LED issue and so with Pete being a great Moderator who is very much so aware of everything, he was only trying to help you.

So... not cool man. There's no need to speak to him like this. I strongly suggest you go back and read his post to you again. Clearly the guy was trying to help you.

Regards
Sharp.

yashir · Post by **yashir** » Thu Jul 22, 2010 1:33 am

Sharp wrote:Hi yashir.

Pete, are you a korg employee? Are you a member of a third party organization that is somehow related to korg?
If you are a korg personal then, let me know. I checked your profile and there was no indication of you being a korg personal, so I'm to believe that you're just an ordinary user like the rest of us. If that's the case, then you have absolutely no right trying to enforce your personal opinion that's caused so much problem for some of us.
Ouch...

Everything posted on this forum is Pete's business by my order. It's his job do maintain the quality of these forums and to allow us to function the best we can in order to allow people like you and everyone else have a voice and to get the most possible from this community while also being informed of everything in the process.

He has been doing a fantastic job here...!!!

Clearly, you don't understand the limitations of a moderator. It's none of your business why im' asking a ligitimate question that's never been answered by korg.
Ouch again...

It is his business and it is also his job to be totally objective and to look at the entire picture before commenting on any given situation. In this case he is dead right too. The LED issue has effected no more than 20 people on this forum since the PA2X has existed.

He is an excellent moderator and he is doing a fantastic job.

As for your questions. You did direct it at KORG or anyone who had knowledge of the LED issue and so with Pete being a great Moderator who is very much so aware of everything, he was only trying to help you.

So... not cool man. There's no need to speak to him like this. I strongly suggest you go back and read his post to you again. Clearly the guy was trying to help you.

Regards
Sharp.

I already knew that Korg wasn't going to answer these questions. People asked this multiple times, and they ignored it. Let me help you guys with this. Of course, they're not going to post this on their website. If people read the exact "official response" they will panic and not buy the product, although it's said that only " a small percentage "been affected by this. We would not have bought if we knew this 14 months ago. Or if we did, we would've at least tried to strike a deal with the seller in case if a thing like this occured. It cost us over $700 to ship the keyboard, and purchase shipping insurance. I'm not going to pursue this on here anymore, because at the end of the day, this forum is "not affiliated with Korg", so technically, they dont' have to show up here, or respond to any questions. Now, that's really a smart way to get away with things.

You've got a dictatorship going on in here, and you might not even be aware of it. He might be doing a great job , but he's got a big problem with people who question Korg's integrity. There's only 2 moderators. One is the owner of the forum, and the other one is been instructed to guide the discussions away from negative issues impacting users in anyway. If people are complaining, it's a no, no. People should shut up and only contact the service center, only to hear that the service center doesnt' give a s**t about this forum.

How is it possible that you only know of 20 people suffer with this problem, when I know of at least 6 people who have the same exact problem. Isn't that too much of a coincedence that I just happened to meet 6 keyboardist with blown LEDS, who aren't here, because they dont' speak English? It really depends how you define a minimal percentage I guess. There actually a lot more people affected by this than you know.
I could undnerstand why you personally would back him up on this. It's obvious. I would do exactly the same thing if I were in your position, so I can't blame you for that. You also keep on telling people that Korg has already responded to the problem, because they have posted it on your forum. Just so you know only a "small percentage" of users belong to this forum.

Korg has only partially responded to the problem. you guys enforce your own interpretation of it and basically say that people should only contact the service center and that's it. No , No, No, ...That's not it...There's a lot more to it. People are so afraid to talk back in here. It's so easy to look like the nice guy was trying to help you and you disrespected him. But he didn't disrespect you by trying to dictate how things should be done. Don't ask question, because he already told you what to do.

I will not make any additional posts, so you don't have to worry about that.

karmathanever · Post by **karmathanever** » Thu Jul 22, 2010 5:01 am

Hi yashir

You are clearly an angry man but I have done nothing but try to assist you. I don't care who loves or hates Korg but I have had similar problems with my keyboards and I have those problems sorted out.

Despite any problems, (and this is my personal opinion - so I am not enforcing it on you) I still strongly believe that Korg's arrangers are the best on the market. That is the main reason I remain positive on these forums. The PA2Xpro is a superb machine - yes, I love it - despite my failing LEDs. Trust me, I was as frustrated as you when my LEDs started to fail - I didn't know whether I was going to get mine fixed or not just like a few others as my PA2 was well out of warranty. But I am not angry with Korg.

I just try to understand other's problems and offer some assistance if I can.

Your previous comments are rude, pathetic and uncalled for. Why so unpleasant man?

I wish you every success with your shipping issues and hope you get your PA2Xpro back to normal - you never did answer my original question regarding your retailer.

Thank you Sharp for your support.

Pete

yashir · Post by **yashir** » Thu Jul 22, 2010 7:03 am

karmathanever wrote:Hi yashir

You are clearly an angry man but I have done nothing but try to assist you. I don't care who loves or hates Korg but I have had similar problems with my keyboards and I have those problems sorted out.

Despite any problems, (and this is my personal opinion - so I am not enforcing it on you) I still strongly believe that Korg's arrangers are the best on the market. That is the main reason I remain positive on these forums. The PA2Xpro is a superb machine - yes, I love it - despite my failing LEDs. Trust me, I was as frustrated as you when my LEDs started to fail - I didn't know whether I was going to get mine fixed or not just like a few others as my PA2 was well out of warranty. But I am not angry with Korg. I just try to understand other's problems and offer some assistance if I can.
Your previous comments are rude, pathetic and uncalled for. Why so unpleasant man?

I wish you every success with your shipping issues and hope you get your PA2Xpro back to normal - you never did answer my original question regarding your retailer.

Thank you Sharp for your support.

Pete

There's no need for you to retire. Let's not even go there. I'm not even trying to win an argument here. This thread will be soon flooded with people asking you not to leave naturally, and I understand that.

You said: Your previous comments are rude, pathetic and uncalled for.
Sorry,but I knew you were going to say that. I came across the same line from you in other threads when people disagreed with you. Kind of predictable.
No i'm not mad. I just hate to be bullied. that's all. It's great that you like to help people, just don't try to be aggressive in trying to get people think like you, because then you become a bully without knowing it. Don't be too pushy..you're not helping, when you're in the bully mode.
Yes, i tried the store manager, and he said he didn't care about that problem. He said he only sells the machines, he doesn't design them.

jerrythek · Post by **jerrythek** » Thu Jul 22, 2010 1:17 pm

Hello Yashir:

I'm sorry, but I have often said that I don't get to come here every day, so I have missed many days of growing dialog.

This problem is not a large issue, nor pervasive for the many, many Pa2x pro made and sold since 2007. There is no one worldwide site for Korg (www.korg.com is run by the US and does not represent business/promotions/activities for any of the other world markets). Each country has distributors who are the first line of contact, support, and service for their customers. That is the route that we took for this issue, which while we sympathize with and apologize to our customers who have had problems, is not a global issue requiring a worldwide notice/recall/alarmist position.

Since this forum is the largest (that we know of) home to Korg users, and the issue was being discussed, we responded here to help clarify the issue for all of you.

I will again apologize on behalf of Korg for the confusion that has occurred even amongst us Distributors. We are not perfect, but in the end we solve the problems and take care of our customers.

How each customer is taken care of is the domain of the Distributor and the dealer. You should be working out your issues with them. A good relationship with your local suppliers is the most important thing.

I hope this info helps.

Regards,

Jerry

yashir · Post by **yashir** » Thu Jul 22, 2010 3:11 pm

jerrythek wrote:Hello Yashir:

I'm sorry, but I have often said that I don't get to come here every day, so I have missed many days of growing dialog.

This problem is not a large issue, nor pervasive for the many, many Pa2x pro made and sold since 2007. There is no one worldwide site for Korg (www.korg.com is run by the US and does not represent business/promotions/activities for any of the other world markets). Each country has distributors who are the first line of contact, support, and service for their customers. That is the route that we took for this issue, which while we sympathize with and apologize to our customers who have had problems, is not a global issue requiring a worldwide notice/recall/alarmist position.

Since this forum is the largest (that we know of) home to Korg users, and the issue was being discussed, we responded here to help clarify the issue for all of you.

I will again apologize on behalf of Korg for the confusion that has occurred even amongst us Distributors. We are not perfect, but in the end we solve the problems and take care of our customers.

How each customer is taken care of is the domain of the Distributor and the dealer. You should be working out your issues with them. A good relationship with your local suppliers is the most important thing.

I hope this info helps.

Regards,

Jerry

Hi Jerry, thanks for the response.
I'm going to respond to this only for you to hear the voices of a lot of users whether they experienced a problem or not.

I noticed that you guys in your posts heavily rely on distinctions between Korg Italy, Korg US, Korg Japan, Korg this and korg that. Those technical differences would only make sense to a korg personal, not to an average user who invested on your instrument. To us korg is korg. I can see how easy it is to spot "KORGUSA.COM" is a website that's run by USA, but what about "KORGPA.COM"? Somebody has to run the website, and that someone could be from Italy, or US...we do not care who runs the website, and where they are from. All we need to know in a customer level is that "KORGPA.COM" is run by Korg.
You've already seen people reporting the problem from USA, Canada,Sweden, Turkey, Germany, Norway.. and a lot more places from oriental users from the middle east as well. That sounds pretty international to me. Ok, may be no one reported a LED problem from Nigeria, or mangolia. This forum is run by Sharp from Ireland I guess. That doesn't mean only people from Ireland are visiting this forum. Even f korgPA.com is run by Korg US, or whomever, people from all over the place visit the website.

Many of retailers and service centers don't even have a website with useful information. If they do, it's a copied/pasted version of your own website. It's not logical for someone who's trying to buy the keyboard to look at the service center or vendor's website first. People would try to check out Korgpa.com.

How could one make friends with distributors and service centers? I find that extremely an unacceptable resolution to the problem. It's exactly the other way around. Korg is the one who needs to make a good relationship with their retailers and service centers. Of course , they wouldn't want to pay anything out of pocket to take care of a problem that they had no control over it? That's just not going to happen in real life. Only a few could be lucky enough to know friends in a service center. Too bad for the rest of us.

Although I appreciate that you took the time and responded in a way, but I found it hardly convincing. You can't solve problems based on users making good relationships with service centers. I hope that at least you saw a point on this side of the argument.