HELP!!!
Moderators: Sharp, X-Trade, Pepperpotty, karmathanever
HELP!!!
I'm hoping someone can help me with this because Korg's customer support sucks really bad.When I turn on my kronos..everything powers up fine,when I play it sever seconds into play ing it emits a tone then shuts off.When it reboots a message comes up..START UP SYSTEM FAILED...I then have to power down and then power up..The same thing happens again...I don't know if it's a software problem or a hardware problem..also I have 3 gig of RAM,OS3.0.2 and I installed the new EXs..Any help would be appreciated.I called Korg on Friday and they said they would get right back to me...Sat gig was a mess because of this..Please help!
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Re: HELP!!!
if you gig and your profession relies on it, you have to have some kind of backup rig. Even a cheap controller with an iPad might do.marka3459 wrote:I.I called Korg on Friday and they said they would get right back to me...Sat gig was a mess because of this..Please help!
HELP...THANK YOU
Thank you,thank you,thank you...I one reply,you helped resolve a nightmare for me.I did as you suggested and removed the ram sticks and reset them..I noticed tha the rear clips were closed but weren't clicked..so I made sure that the sticks were reset properly and all the white secure clips clicked firmly.The synth booted up with no problems and works perfect..I can't thank you enough...If only Korg was this responsive...I'm still waiting on a reply from them that I put in on Friday 1:00PM...I told them I had a very important gig on Sat and they said the would get back to me...STILL WAITING....
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Re: HELP!!!
GregC, I know where you're coming from and I respect you, but I get really angry from replies like this. I'm a professional and OF COURSE there will be ways to play a gig if a board breaks down. But if I buy a new board for THOUSANDS of dollars (or euros) and it breaks on or right before the gig I would be really really frustrated and I might rant a bit on here. Your kind of reply doesn't attempt to solve any problem the OP has with his board and it almost makes it sound as if it was his fault that he didn't bring a second board just in case his new multi thousand dollar synth might break down. I've had the exact same problem in the middle of a gig and had to finish on my AX7 keytar. I would still call that a mess.GregC wrote:if you gig and your profession relies on it, you have to have some kind of backup rig. Even a cheap controller with an iPad might do.marka3459 wrote:I.I called Korg on Friday and they said they would get right back to me...Sat gig was a mess because of this..Please help!
Just out of curiosity, are you a gigging professional?
The OP didn't actually say if he is a pro or not, he just said his gig was a mess because his board wouldn't work right.
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Re: HELP!!!
No, I don't gig.SanderXpander wrote:GregC, I know where you're coming from and I respect you, but I get really angry from replies like this. I'm a professional and OF COURSE there will be ways to play a gig if a board breaks down. But if I buy a new board for THOUSANDS of dollars (or euros) and it breaks on or right before the gig I would be really really frustrated and I might rant a bit on here. Your kind of reply doesn't attempt to solve any problem the OP has with his board and it almost makes it sound as if it was his fault that he didn't bring a second board just in case his new multi thousand dollar synth might break down. I've had the exact same problem in the middle of a gig and had to finish on my AX7 keytar. I would still call that a mess.GregC wrote:if you gig and your profession relies on it, you have to have some kind of backup rig. Even a cheap controller with an iPad might do.marka3459 wrote:I.I called Korg on Friday and they said they would get right back to me...Sat gig was a mess because of this..Please help!
Just out of curiosity, are you a gigging professional?
The OP didn't actually say if he is a pro or not, he just said his gig was a mess because his board wouldn't work right.
of course, I would be initially frustrated if my $3000 keyboard blew up just before or during a gig. Thats a given. And I have noticed that there is an expectation for everything to work perfect 24/7. especially the $3000 keyboard.
I think performers should have some kind of back up plan. And keeping emotions in check and moving to an alternative quickly is important. Its was not immediately clear if the o/p was caught without any sound.
And note that Dniss gave perfectly excellent advice to remediate the problem.
It seemed redundant for me to add to that.
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Of course anyone will try to have some kind of contingency plan. I could drop my Kronos too. But sitting back and saying "s**t will happen" is too easy in this case. Yes, outrage is appropriate. The RAM in my 88 has popped out TWICE on me, the second time I glued down the screws that hold the mobo in place so it wouldn't rattle around. That's in addition to having my key contacts replaced twice because of the cutoff issue initially and uneven velocity response later on.
Yes, I do find that ridiculous on an instrument such as this (or any instrument, really). It's way, WAY more trouble than I've had with any instrument. My two Kronos playing friends (also gigging pro's, they have 61s) have had loose RAM and velocity/sticking notes issues respectively. I stand by my Kronos solely because it is also way better than any other board I've had in terms of sound and possibilities.
So again, I appreciate what you're saying, but if it were me and I just came home from a gig that went South because my brand new keyboard gave up and the company's tech support didn't get back to me when they said they would, I would be livid if the forum reply were "you know if you're a pro you really should bring a backup". Right now I'm just empathically irritated. As a side note, I don't know what you think gigging pro's make but many of us can't actually afford or justify two Kronos just because the reliability isn't as high as we expect.
To the OP, you might consider doing as I did and check if your motherboard screws are loose. If they are, tighten them (don't go nuts, you could break the PCB) and put some glue on them to stop them jiggling loose during transport. In my case, the motherboard rattling around was what eventually made the RAM jump out.
Yes, I do find that ridiculous on an instrument such as this (or any instrument, really). It's way, WAY more trouble than I've had with any instrument. My two Kronos playing friends (also gigging pro's, they have 61s) have had loose RAM and velocity/sticking notes issues respectively. I stand by my Kronos solely because it is also way better than any other board I've had in terms of sound and possibilities.
So again, I appreciate what you're saying, but if it were me and I just came home from a gig that went South because my brand new keyboard gave up and the company's tech support didn't get back to me when they said they would, I would be livid if the forum reply were "you know if you're a pro you really should bring a backup". Right now I'm just empathically irritated. As a side note, I don't know what you think gigging pro's make but many of us can't actually afford or justify two Kronos just because the reliability isn't as high as we expect.
To the OP, you might consider doing as I did and check if your motherboard screws are loose. If they are, tighten them (don't go nuts, you could break the PCB) and put some glue on them to stop them jiggling loose during transport. In my case, the motherboard rattling around was what eventually made the RAM jump out.
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That's why this is a great user forum . Owners that gig have their butts on the line. They can see from your experience and others that there are touchy components to put up with.SanderXpander wrote:Of course anyone will try to have some kind of contingency plan. I could drop my Kronos too. But sitting back and saying "s**t will happen" is too easy in this case. Yes, outrage is appropriate. The RAM in my 88 has popped out TWICE on me, the second time I glued down the screws that hold the mobo in place so it wouldn't rattle around. That's in addition to having my key contacts replaced twice because of the cutoff issue initially and uneven velocity response later on.
Yes, I do find that ridiculous on an instrument such as this (or any instrument, really). It's way, WAY more trouble than I've had with any instrument. My two Kronos playing friends (also gigging pro's, they have 61s) have had loose RAM and velocity/sticking notes issues respectively. I stand by my Kronos solely because it is also way better than any other board I've had in terms of sound and possibilities.
So again, I appreciate what you're saying, but if it were me and I just came home from a gig that went South because my brand new keyboard gave up and the company's tech support didn't get back to me when they said they would, I would be livid if the forum reply were "you know if you're a pro you really should bring a backup". Right now I'm just empathically irritated. As a side note, I don't know what you think gigging pro's make but many of us can't actually afford or justify two Kronos just because the reliability isn't as high as we expect.
To the OP, you might consider doing as I did and check if your motherboard screws are loose. If they are, tighten them (don't go nuts, you could break the PCB) and put some glue on them to stop them jiggling loose during transport. In my case, the motherboard rattling around was what eventually made the RAM jump out.
Potential owners that gig can start to gauge if they have the appetite and patience for this. Forewarned is forearmed. Knowledge is everyone's friend.
you know your stuff, you know what your options are. In my business, I have to have control that important things work or if not, that I can turn on a dime temporarily to get by. I would not be comfortable with stuff that I cannot rely on.
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I agree. I just object to the implication that the user should find it normal that his new board fails spectacularly right before the gig. A new car can also break down but if it fails to start on your way to work and the garage doesn't return your call you would be up in arms. Or I would, at least. I also find it somewhat patronizing to tell him to have a backup solution. ESPECIALLY if he is a pro.
Anyway, I know you mean well. It just got my hackles up.
My Kronos hasn't acted up seriously since I've fixed the motherboard this way. That's a year and a half ago now I think, with constant gigging. It's still by far the best board I've ever used on stage in almost every category. It's worth even the aggravation I've had because I sound better and can do more than with any other gear.
Anyway, I know you mean well. It just got my hackles up.
My Kronos hasn't acted up seriously since I've fixed the motherboard this way. That's a year and a half ago now I think, with constant gigging. It's still by far the best board I've ever used on stage in almost every category. It's worth even the aggravation I've had because I sound better and can do more than with any other gear.
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I can see both sides, but I think you do need to be prepared for failure. When my EX5 started playing up a few weeks back, I realised that I wasn't. The EX5 is my main controller, altthough the Kronos does most of the sounds now, and I realised I could be in the kack at the gigs I do now, where the show must go on.....
So I purchased a second hand EX5, with the old one as backup, and I have "emergency patches" programmmed on both my EX5 and Kronos (basic organ, paino, EP, synth sounds, so if either board goes down I can at least make some noise. If both go I am really stuffed! In such a situaton my stage sound might not be as I have programmed it, or would like, but how many punters would actually notice?
Problems do happen to the best. I have read of Pink Floyd having had Hammond organs blown out of tune on stage due to mains surges. Depending on the level of gig, a "what if plan" is prudent, as I learnt when a board started to play up
Food for thought for us all. .... 
So I purchased a second hand EX5, with the old one as backup, and I have "emergency patches" programmmed on both my EX5 and Kronos (basic organ, paino, EP, synth sounds, so if either board goes down I can at least make some noise. If both go I am really stuffed! In such a situaton my stage sound might not be as I have programmed it, or would like, but how many punters would actually notice?

Problems do happen to the best. I have read of Pink Floyd having had Hammond organs blown out of tune on stage due to mains surges. Depending on the level of gig, a "what if plan" is prudent, as I learnt when a board started to play up


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I've done the same thing with my Prophet 12. I've managed to program a decent DX type piano, a Wurli, some strings, and a basic drawbar organ (which sounds pretty flippin' good when I run it through the GSI Burn pedal). All for backup. My Kronos has been 100% solid for me in live situations, but I'm still totally prepared in case something happens. I always play with everything through a Furman connected to a UPS (with AVR), which has come in handy more than once ("helpful" stage crew accidentally pulling power on power strips further up the chain). It's all about risk mitigation. I've had laptops blow up on stage, my old Motif freak out and detune and have had errant midi messages wreak all sorts of havoc at times, too. It may be easier, but this is one of the primary reasons I try to stick with multiple boards when possible. Hell, in a pinch, I could call up some synths on the iPad and use that as a sound source.Derek Cook wrote:I can see both sides, but I think you do need to be prepared for failure. When my EX5 started playing up a few weeks back, I realised that I wasn't. The EX5 is my main controller, altthough the Kronos does most of the sounds now, and I realised I could be in the kack at the gigs I do now, where the show must go on.....
So I purchased a second hand EX5, with the old one as backup, and I have "emergency patches" programmmed on both my EX5 and Kronos (basic organ, paino, EP, synth sounds, so if either board goes down I can at least make some noise. If both go I am really stuffed! In such a situaton my stage sound might not be as I have programmed it, or would like, but how many punters would actually notice?
Problems do happen to the best. I have read of Pink Floyd having had Hammond organs blown out of tune on stage due to mains surges. Depending on the level of gig, a "what if plan" is prudent, as I learnt when a board started to play upFood for thought for us all. ....
Last edited by jeebustrain on Mon Apr 20, 2015 3:21 pm, edited 1 time in total.
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