Korg Customer Support (re online purchasing of software)

[ghost whistler]

Hi, I was intending to buy the Arp Odyssey but, due to a mistake in not clearing my basket from the day prior, I ended up buying the Wavestation in error. Both are the same price currently.

I haven't activated the wavestation and have contacted Korg customer support as of Friday, but haven't heard anything back. All I want them to do is 'swap' the product over. I don't want a refund so there's no loss, and, as I say, it's not activated.

Does anyone know if Korg customer support operates at weekends? I'm unclear otherwise as to why it should take this long to resolve the matter.

Thanks for any advice people can give.