RK100s 2 new editor problems - how to report to Korg?

Discussion relating to all other KORG Virtual Analog / Modelling synth related products that don’t have a dedicated section.

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korgulator
Posts: 2
Joined: Sat Jul 17, 2021 2:21 pm

RK100s 2 new editor problems - how to report to Korg?

Post by korgulator »

Korg recently released a new editor for the RK100s Mk. 2, here:
https://www.korg.com/us/support/downloa ... /#software

I notice the DWGS multisample names are identical in both old and new editors.

But the Mk. 1 manual lists 85 multisamples and the new Mk 2 lists 121 (with many different names).

And if you listen to the DWGS multisamples on the Mk. 2, what you hear definitely matches the names in the Mk. 2 manual, not the names shown in the Mk. 2 editor.

Also strange:

They claim the new editor is only for the Mk. 2 and will not work with the Mk. 1

This is not true.
Both old and new editors work with both my RK100s Mk. 1 and my Mk. 2

In fact, apart from the renaming in the title bar, both editors seem to be identical.

I have tried the Mac and the Win version.
They are the same.

I have coded a little program that lets me select all 121 sounds in my RK100s Mk. 2. So it definitely has 121 DWGS sounds.

I think Korg just didn't think to look at the DWGS sound list.

How can I report this issue to Korg?
It should be fairly easy to fix.
Kyoto92
Posts: 35
Joined: Tue Nov 23, 2021 9:30 am

Post by Kyoto92 »

This is one of the great mysteries with Korg.. They barely answer emails, if you can get one. They also don't have a place to report bugs.
slynk
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Joined: Wed Aug 23, 2023 7:00 pm
Location: Canada
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Re: RK100s 2 new editor problems - how to report to Korg?

Post by slynk »

OP, did you ever hear anything back from Korg about this?
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