Kronos 88 and RH3 keyboard faulty

billysynth1 · Post by **billysynth1** » Tue Jan 03, 2012 9:02 pm

SERIAL NUMBER 000858-AUSTRALIA.

We definately need an update on thier progress on this. I know that my keybed definately needs to be replaced since its clonking and banging along with the keystrike prob...but replaced with what? Another faulty keybed?

Perhaps this is bigger than Ben Hur...? If a certain number of keybeds are faulty how are they testing these at the production point? How long have they known about this? A few months now isnt it? Some recent purchases by individuals here show that they are receiving faulty keybeds?

Serial numbers shown here have reached the 2000 and over mark. Did they manufacture a large supply of these keybeds and still installing them in workstations or are they lying dormant while a solution is reached? Could mean big losses for them?

Something aint right in china mate...the communication and resolution for the faulty dial wheel was quick and sweet...we are not getting the same response for the keybed.

With the faulty dial wheel people could have still gone out to live gigs and played...the keybed is the soul, life and heart for the live performer. This basically means all Live Performances on Kronos 73/88 have stopped.

Billy

PianoManChuck · Post by **PianoManChuck** » Tue Jan 03, 2012 9:34 pm

jeff777 wrote:Order manager said he heard the Product managers talking about it and that its been fixed

... so someone said that they heard someone else talking about it?
Sorry, this is all heresay until Korg announces it publicly.

GregC · Post by **GregC** » Tue Jan 03, 2012 11:07 pm

billysynth1 wrote:SERIAL NUMBER 000858-AUSTRALIA.
We definately need an update on thier progress on this. I know that my keybed definately needs to be replaced since its clonking and banging along with the keystrike prob...but replaced with what? Another faulty keybed?
Perhaps this is bigger than Ben Hur...? If a certain number of keybeds are faulty how are they testing these at the production point? How long have they known about this? A few months now isnt it? Some recent purchases by individuals here show that they are receiving faulty keybeds?
Serial numbers shown here have reached the 2000 and over mark. Did they manufacture a large supply of these keybeds and still installing them in workstations or are they lying dormant while a solution is reached? Could mean big losses for them?
Something aint right in china mate...the communication and resolution for the faulty dial wheel was quick and sweet...we are not getting the same response
With the faulty dial wheel people could have still gone outplayed...the keybed is the soul, life and heart for the live
Billy

Alternatively, it may not be as big as Godzilla.

Could be a matter of manufacturing/ordering certain custom replacement
parts. Then a repair process has to be organized for service centers around the globe.

if there was a hitch in the parts process, the Entire repair process would have gotten stalled.

Since this a new speculated process, it is not likely to proceed at Internet speed.

If one had a role in the communication part, it could have been decided to not bother anyone with the details, as it would not exactly satisfy folks, in the short term.

theo73 · Post by **theo73** » Wed Jan 04, 2012 1:50 am

I think posting serial numbers is a good idea. It seems to me to validate the situation and separate us from folks who just like to stir things up or get into pissing contests about which manufacturer is best or worst.

If you do post your serial, don't forget to include the model since 61, 73, and 88's share the same numbers. RH3 Japan or USA may not be a bad idea either.

I visited my distributor today and am satisfied he will make things right.

How it will be resolved is still up in the air until we get official word from Korg on just exactly what is the problem and how it can be permanently remedied.
In the meantime we may just go through 10 replacements, having the rep in New York test each one before he ships it out. Then later send it back when the problem appears for another new unit.
For starters, we've decided to wait till NAMM and he'll order a few from there.

I won't trust any unit as a keeper until I know something has been done differently. Be it tolerances, parts, or a completely new design.

What I don't understand is why Korg Japan keeps shipping these defective units out. My serial is in the 2000's. It's obviously the same problem as the serials in the low 100's. Whatever needs to be changed or corrected has not been done.

At this point I still want a Kronos 73. This really is the keyboard I want to use on stage compared to anything else currently on the market. I just want one that works correctly and is reliable. I think that's a reasonable expectation for a flagship board.

Let's all hope for a quick resolution.

musicman50 · Post by **musicman50** » Wed Jan 04, 2012 6:57 am

Hi,
As of tonight I have 39 responses to the survey I set up. Thanks again to those who have taken the survey.

The results so far are:

1. Kronos Model:
1 - Kronos 61
11 - Kronos 73
27 - Kronos 88

2. All the serial numbers appear unique

3. Was your keyboard defective?
30 - yes
9 - no

4. What kind of defect does it have?
29 - cutoff notes
4 - stuck keys
10 - noisy keys
12 - other. Response such as black keys feel different, double strike keys, odd spacing, 1 locked key.

If you haven't taken the survey yet, it is available at:

http://www.surveymonkey.com/s/FWN83SH

Mike

Kim · Post by **Kim** » Wed Jan 04, 2012 7:32 am

Just entered my information into the survey.

I have this fear that the solution to the problem is not going to be an easy one. My bet is, that the whole keybed needs to be exchanged and Korg has to find a new design for their RH3. How much time this will consume is anybodys guess. And how much time it will take to build these new keybeds and distribute them globally is an even better one.

What I want to hear from Korg very SOON is a time schedule. HOW much longer will it last to get a working keybed? If it's months, I'll take the Kronos back home from repair (having a faulty Kronos is better than having none at all). SOME information is always better than NONE.

I'm toying around with the thought of returning it as well (Finnish consumer law would protect me in this case, since my keyboard has been longer to the repair shop than on my table). NAMM is only 2 weeks away and I'm curious to see what the competition is up to.

Rocness · Post by **Rocness** » Wed Jan 04, 2012 4:13 pm

IMHO , Prepare for a massive total recall of Kronos .Turnaround time to fix problem could possibly be ridiculously long months . Anybody who can still return theres should and just buy a new Kronos when they fix them .Don't wait for namm if your return date is ending before Namm starts because you may end up heart broken with a nonreturnable Kronos and long repair times IMHO.

Craig Walker · Post by **Craig Walker** » Wed Jan 04, 2012 9:47 pm

My wife had the RH3 prob on an 88, returned it, and second one is just as bad.

Great KB sound wise, but unplayable.

Craig Walker · Post by **Craig Walker** » Wed Jan 04, 2012 9:48 pm

Serial number on 2nd is 001533 btw

muztank · Post by **muztank** » Thu Jan 05, 2012 1:35 am

First Kronos 73 serial 930 cutoff all white notes.
Second Kronos 73 serial 936 cutoff all white notes.

KorgKeymaster · Post by **KorgKeymaster** » Thu Jan 05, 2012 1:52 am

Such a shame for what could and should easily be the best keyboard on the planet!

What is the reasoning behind why are we posting serial numbers in this forum?

PianoManChuck · Post by **PianoManChuck** » Thu Jan 05, 2012 2:41 am

KorgKeymaster wrote:Such a shame for what could and should easily be the best keyboard on the planet!

What is the reasoning behind why are we posting serial numbers in this forum?

I don't see why serial#'s are of any relevance other than to establish that the problem occurs across the board from early to current serial#'s. We've already established that... I don't see any further need for it.

KorgKeymaster · Post by **KorgKeymaster** » Thu Jan 05, 2012 2:45 am

agreed

musicman50 · Post by **musicman50** » Thu Jan 05, 2012 3:39 am

Hi,
The survey response keep coming in. I'm up to 54 responses ( which may actually be 57 because some surveys had two serial numbers.

The results so far are:

1. Kronos Model:
1 - Kronos 61
19 - Kronos 73
34 - Kronos 88

2. All the serial numbers appear unique

3. Was your keyboard defective?
43 - yes ( maybe up to 46 with surveys with two serial numbers )
11 - no

4. What kind of defect does it have?
41 - cutoff notes
5 - stuck keys
13 - noisy keys
13 - other. Response such as black keys feel different, double strike keys, odd spacing, 1 locked key.

If you haven't taken the survey yet, it is available at:

http://www.surveymonkey.com/s/FWN83SH

Mike

Ten2One · Post by **Ten2One** » Thu Jan 05, 2012 4:06 am

KorKeyMaster said: Such a shame for what could and should easily be the best keyboard on the planet!

I couldn't agree more! The Kronos 88 was everything I was looking for and for me the Motif XF or the Jupiter 80 didn't do it for me. The Grand piano and the EP's are better than aything else I've heard and the synth engines are terrific as well. I was set to make the Kronos the center of my setup but I'm extremely sad that the note off problem hasn't been resolved so I'm boxing it up and returning it tomorrow.

NAMM is right around the corner but it will be months before anything displayed will be available but I'm afraid it will be that long before a fix for the Kronos will readily be available as well.

Once again, "such a shame."

Ten2One