Broken buttons

[huguinho_77]

Ah!!!


finally the broken button problems are arrived... i told that it was a question of time...

now all PA1X have heavy handed !!!

i have made a complain to korg factory but no answer!!!
and i have replaced more 2 buttons that have taken 2 months to arrive from factory

fast hemm?

[kjeld]

I will call it "a great service"
Good service give a big advertisement
ROLAND send such of parts same day

Please KORG: I have worked as a technician in the branch for over 30 years and I have never, never, never seen such a bad plastic construction and development
It is not only a to make a good software, it is also very important to have a good hardware quality
I know KORG cant produce instruments that satisfied all users (we all play in a different way), but we all need to press on the different pushbotton (privat or proff.) so therefore the hardware are very important.
I hope KORG will answear this message.

Kjeld

[Paolo@Korg]

Hi,

Please, everybody with broken control panel keys contact me by Private Mail. I will ask you some photos of the damage, to help technicians understand where the problem is.

As of now, we don't have reports of broken key caps from service centers, so it's something that must still be investigated.

As of now, I can state that breaking the switch under the key cap may happen (even if it seems a very rare event). On the contrary, breaking the key cap just with your finger is rather difficult, being it made of a very resistent plastic material (actually, Novodur is the best one on the market).

So, we are very interested at looking at your particular case. Thank you in advance for your precious cooperation.

Best regards,
Paolo

[kjeld]

Hello Paolo,

Thanks for your reply.
I think you have to check with your sparepart service department. They must know how many of the bottons they have delivered
this wil give you a status of unexpected delivery
The broken point are between the knob and the holder. It is the very thin distance lip there going to be "tired".
I want to sen you a picture, so please inform me to where I have to send

Best regards,
Kjeld

[Paolo@Korg]

Hi Kjeld,

ROLAND send such of parts same day

While investigating on one of the cases, I discovered that we received a request from the distributor on February 6th. Our replacement part delivery via express courier is dated February 7th. Sorry, we can't do any better

Best regards,
Paolo

[kjeld]

Hi Paolo,

Good to here. I do not know anything of the case
I must say it is a good service - Prima

Have you find out of something with the Button

Best Regards,
Kjeld

[Paolo@Korg]

Have you find out of something with the Button

The quality insurance people are investigating on the new information. It will take some time to understand the actual cause of the breaking. I'll keep you informed.

Best regards,
Paolo

[kjeld]

Thanks Paolo, but not to long I hope

Best Regards
Kjeld

[kjeld]

Still no news? Please look at the wiews, it tells much about the problem.

[MadrasGiaguari]

Hi Kjeld,

you wrote:

I have worked as a technician in the branch for over 30 years and I have never, never, never seen such a bad plastic construction and development

Problems are problems, and nobody likes them. But IMHO your statement against Korg hardware quality is unfairly rude.

I'm not a technician, but I spent my love for music and musical instruments in the last 44 years. The list of gears I had would be so long that I could have opened a large shop with them.

Talking about my personal experience with hardware quality:

I had an Hammond organ (nothing more expensive and professional ever in the keyboardist world, as you certainly know) and when a major problem occurred to the hardware (it was hardware only...) I had to wait many months to get the needed parts (from Belgium to Italy: 2 hours flight).

I purchased a very expensive Fostex set (6 cases plus accessories) for PA (that I still use with great satisfaction). The same evening I installed the system one of the two subwoofer cones went to hell (without boosting the volume at hall: it happende at home) and I had to wait about one month (from Milan to Rome: 1 hour flight) ) to get the damned thing (NEW!) to be fixed.

I could continue on sayng about MANY other stories about VERY EXPENSIVE AND HIGH QUALITY GEARS MAKING SUDDEN PROBLEMS AND LEAVING FOR LONG TIME WITHOUT THE SOLUTION.

I must frankly say that I do not recognize simular problems with Korg.
I had the i3, the M1, the i30 and (in the last 2 years) the PA1X (wonderful baby). Never any major hardware problem.
The only servicing fact came after 5 years of intense use of the i30: a few buttons (Variations and Exit) where not so fast to answer to my touch, and I took the keyboard at Korg service. I got the keyboard back in about a week, fully serviced at a very reasonable price.
Nothing else.
I had a minor problem with PA1X tempo/value dial, and Paolo Tramannoni solved the problem from this Forum. That's it.

As a former manufacuring industry manager, I learned that you cannot rate the quality on rumors.
You need to know how many units were produced and how many times a problem occurred. If Korg service system does not remarks a buttons problem, that means that the occurrency rate is very, very low.

Finally, If you go at the Mercedes or BMW dealer of your town, you will be surprised of how many luxury cars wait sadly to be serviced. And the same is with Rolex watches or any other quality product.

A problem is a problem, but cannot be the end of the good reputation of a manufacturer, in my opinion.

This post does not intend to defend Korg (they don't need it and I have no reasons for doing that).
The reason why I posted is because I feel sorry when a limited problem can frustrate the joy of having such a powerfull and sophisticated machine, like we do.

Very friendly,

Angelo

[Paolo@Korg]

Hi,

Please let me resume the current status of things.

A problem with broken key caps was not kept to our attention by distributors and service centers. However, after notices by members of this forum, we decided to go on with investigation and a new, more severe test.

The investigation is keeping a long time, since this does not appear to be a common problem. We don't have a significant database of repair cases on this issue, and must try with direct inquiry. We have too few cases to understand the nature of the problem.

The new test can be considered next to completion. I will have the resulting data as soon as possible. We will make an official statement as soon as data are collected.

Sorry, but these things do require time.

Best regards,
Paolo

[Wings]

Hi again mr. Tramannoni.

I have scilently wathed this topic for some time, but now I will have to ask you to please include me to your list of reported broken buttons.
As you may or may not remember, I to suffered a broken Start/Stop button.
I fixed it myself using simple crazy-glue, and it has been working since.
My broken button surfaced after 1 year using the PA1X-pro...

[kjeld]

How many "clicks" on this topic, do KORG need to be convinced about the probblem
It is one of the most seen topic in the FORUM
I have send picture to "Paolo tramannoni" of the Button, but still no answear
OK. Paolo are on holliday at the moment, so let us hope the "Batteries are fully charged" when he come back to the office

Kjeld

[Organizer]

As posted earlier on this thread, my start/stop button has ben broken for the past 6 months after about 1.5 years of nightly use. Since I have not taken the instrument apart (and prefer not to) I don't think that a picture would help, however if it is necessary to photograph the broken button, I will disassemble whatever needs to be opened in order to send such a photo.

Art

[Organizer]

Sorry for the second post, but I forgot to add that the audio outputs of my PA1XPro have never really by "tight" enough to hold standard 1/4 inch plugs. I had to purchase plugs with "expansion slots" and even then in order to assure connection I had to rig a makeshift dual plug arrangement using elastic bands and a shim. As mentioned I do use the keyboard nightly in my bar/restaurant and have always been pleased with the features....just a few mechanical problems.

Art