Help, my lcd screen has gone dark.

rikkisbears · Post by **rikkisbears** » Sat Jul 31, 2010 5:40 am

Hi Vangelismusic,
it was actually the replacement part that cost all the money. It was just under $500. I think it only took him a couple of hours to check it out & replace the part.
The screen is like a complete unit that gets plugged back in. i actually asked for the old part back. It's probably something that someone who knew a bit about electronics, could do themselves. I'd be too nervous to attempt it myself, and my husband & electronics, not a good combination . haahaa.

Vangelismusic wrote:
WOW! that alot of money for a screen? I don't understand why so much? I guess labor was alot?

rikkisbears · Post by **rikkisbears** » Sat Jul 31, 2010 5:59 am

Hi Electroman,
wow, 3 months old, & I thought i was being hard done by. At least his was covered by warranty.

I've had earlier korg stuff myself. going back 15 years or so, I2, O1W, M1, a couple of Wavestations. Didn't have a problem with those either.

I'll keep mine for time being, just keeping my options open for when it's time to replace.

Elektroman wrote:Sorry to hear about the screen Rikki. You are not a one off. I know another bloke whos pa800 screen died within 3 months of keyboard purchase. So he was lucky it was within warranty and it was fixed without a cent costing him. That was great news.
Personally, I've owned, the pa1x, pa2x, X5D, triton Tr and still have my triton extreme, and they all ran without a single glitch or hickup ever. Except, i recently had an issue with samples on pa2x, but that somehow fixed it self. And the keyboard has now been sold anyways so it doesnt matter. And all of those keyboards i have played a LOT and i mean , like on a daily basis and they still running pretty good.
Stuff like this should not deter you from the brand if it has been reliable for ya until now. Things like this happen. But then again, look at the LED issue on the pa2x... And speaking with a mate who works at a music store, they have had a fair few M3's return with main board issues. Who knows it's a funny world we live in. Maybe korg's cutting back on their QC department.

steve m · Post by **steve m** » Tue Aug 03, 2010 1:20 am

It sounds like it was just the LCD backlight that had failed - why would they go the the expense of putting a whole new screen in ?

Sign of the times I guess, a throw-away policy for everything.

rikkisbears · Post by **rikkisbears** » Tue Aug 03, 2010 10:13 pm

Hi Steve,
it's an all in one unit. Pull the old one out, put a new one in.
I found it pretty bizzare also.

steve m wrote:It sounds like it was just the LCD backlight that had failed - why would they go the the expense of putting a whole new screen in ?

Sign of the times I guess, a throw-away policy for everything.

DESERT GUY · Post by **DESERT GUY** » Thu Aug 05, 2010 4:35 am

Hi Rikkibears,

I, too, am sorry to hear about your lcd unit failing. For those of us who may want to replace this assembly, would you mind sharing the part number of the replacement lcd unit, if the repair service provided you that information?
I have the PA800 service manual with parts lists, but that's sometimes leaves a question. I've had my PA800 apart so many times to replace the flimsy plastic pushbuttons that have broken, and looks like the lcd assembly is something I would tackle.

Thanks.
Dale

tank · Post by **tank** » Wed Mar 30, 2011 12:37 am

Assyrianpianist wrote:
rikkisbears wrote:Hi,
I've got my PA800 back. Whole screen had to be replaced cost us over $600. Fortunately we were able to take the keyboard ourselves, so we saved on freight.
Bit dissapointing a 2 1/2 year old screen would go, considering keyboard has had home use only, and it failed when it wasn't even in use.
Anyway, thankfully I've got it back again.
That is actually very disapointing. These keyboards had so much potential. It really is upsetting. For the first time, I started looking around for another keyboard brand, after being a loyal customer for the past 15 years. I've never tried yamaha, liontracs..etc, but I really should do myself a favor and look beyond korg. I'm very disappointed with Korg.

My display also went dark. The right quarter part only. I've been trying to find some information on it but to no avail.
Are there lights that light the display that can be replaced or does the whole unit need to be replaced?

rikkisbears · Post by **rikkisbears** » Wed Mar 30, 2011 2:56 am

Hi,
I was told the whole unit had to be replaced, whether that was true or not, I really don't know. I personally didn't have an option as I don't know anything about electronics.

Good luck, hopefully you find a less expensive option.

tank wrote:.

My display also went dark. The right quarter part only. I've been trying to find some information on it but to no avail.
Are there lights that light the display that can be replaced or does the whole unit need to be replaced?[/quote]

Asena · Post by **Asena** » Wed Mar 30, 2011 3:58 am

This is strange, Many reports on faults, When 3 X Is coming!

Strange

Thoraldus · Post by **Thoraldus** » Wed Mar 30, 2011 1:33 pm

Vangelismusic wrote:
rikkisbears wrote:Hi,
I've got my PA800 back. Whole screen had to be replaced cost us over $600. Fortunately we were able to take the keyboard ourselves, so we saved on freight.
Bit dissapointing a 2 1/2 year old screen would go, considering keyboard has had home use only, and it failed when it wasn't even in use.
Anyway, thankfully I've got it back again.
WOW! that's a lot of money for a screen? I don't understand why so much?

Probably because it was the entire "touch screen assembly" versus just an lcd screen. Many times a manufacturer only makes available entire replacement assemblies because the service stations do not have the knowledge or facilities to do repairs at lower levels. For example, a service station might be able to determine that a fault was attributable to a main cpu board, but not know it was the U13 logic circuit that was bad. So they replace the entire board. Also replacement parts are ALWAYS much more expensive than manufacturers cost. To help compensate you have the convenience and cost savings of returning your keyboard to a relatively close service center rather than paying to send it to Japan and back. (or China

)

Edit: ps ... this is all conjecture based on my 40 years experience as an electrical engineer - half of which was in commercial computer systems.

steve m · Post by **steve m** » Thu Mar 31, 2011 11:47 pm

rikkisbears wrote:Hi Vangelismusic,
The screen is like a complete unit that gets plugged back in. i actually asked for the old part back. It's probably something that someone who knew a bit about electronics, could do themselves. I'd be too nervous to attempt it myself, and my husband & electronics, not a good combination . haahaa.
Vangelismusic wrote:
WOW! that alot of money for a screen? I don't understand why so much? I guess labor was alot?

It might be worth keeping the old one for a while, maybe somebody else could replace the backlight or modify it with LED's then you would have a working unit. You might get some of your money back that way. Where are you in Oz ?

rikkisbears · Post by **rikkisbears** » Fri Apr 01, 2011 12:44 am

Hi Steve,
yep. We're in Port Stephens NSW.

I put the old part away.
If run into someone electronically minded one day, I'll get them to have a look.
Meanwhile my PA800 is up and running again, so I'm not too fussed.
Thanks for asking.

steve m wrote:
It might be worth keeping the old one for a while, maybe somebody else could replace the backlight or modify it with LED's then you would have a working unit. You might get some of your money back that way. Where are you in Oz ?

steve m · Post by **steve m** » Fri Apr 01, 2011 1:53 am

Nice part of the world, I'll be up there this afternoon as it happens flying out of Williamtown. I repair electronic things for as living, so if you ever need any help just yell out.

rikkisbears · Post by **rikkisbears** » Fri Apr 01, 2011 2:11 am

Hi Steve,
wow, small world. We're in a tiny little place called Lemon Tree Passage, just up the road.

That's really handy to know. Currently ( fingers crossed) everything seems to be working ok, but I'll definately keep you in mind.

best wishes
Rikki

steve m wrote:Nice part of the world, I'll be up there this afternoon as it happens flying out of Williamtown. I repair electronic things for as living, so if you ever need any help just yell out.

curious2 · Post by **curious2** » Fri Jun 10, 2011 7:04 pm

and just on the moment i decided to buy the the korg pa800
i read this

what to do ?

Giner · Post by **Giner** » Fri Jun 10, 2011 8:15 pm

What to do? Like the thousands of Pa800 owners out there, you'll probably enjoy it for years to come - just don't get too heavy-handed on the touchscreen. It's called a 'touch' screen, not a 'thump' screen. You'll be fine.