intermittent touch pad fails for Kaoss Pro

[thehighesttree]

UPDATE: My KP2 is still having similar intermittant issues to the ones described by the OP: effects sometimes don't produce a response, even cutting out in the middle of a HOLD effect. Gonna try some of these suggestions and see if it has any effect.

[locrian]

So, I took the device to the certified Korg tek in Richmond KY. It's been a month now. He says Korg still hasn't sent him the pad assembly. Yes, he has determined that the unit's entire pad assembly required replacing. He also said Korg has two policies, replace or repair. He said he was surprised Korg didn't just offer to replace the unit.

Do you think over one month in the shop is typical? I couldn't find any contact information to query someone at Korg about why they still haven't sent out the part....

[locrian]

Last week the service person said that the pad assembly replacement part was still two to three weeks back ordered. That will mean in the shop for over two months....