61 keybed issue

[cynkh]

Well, that definitely sucks (too bad that don't have loaner Kronoses) but it's better than if it were, in fact, a bug with the keybed. Best of luck and I hope you get it back shortly...

Cheers!

On March 5th I took the Kronos to the nearest Korg authorized service center (100 miles round trip). Yesterday I FINALLY received conformation that the contact strips did, in fact, needed replacing and were on order. Looks like it'll be at least another week for I get it back.

[Trinity2112]

Got a call today from the service center telling me Korg just received the strips. They have to be shipped and then installed in the Kronos. Says it'll be another two weeks.

[Davidb]

Nice to know Trinity2112.

Good luck my friend.

[Ojustaboo]

Hope you get it back soon.

Totally unacceptable turn around time in my opinion.

[GregC]

Hope you get it back soon.

Totally unacceptable turn around time in my opinion.

agreed. 2 weeks is outrageous.

Korg should provide a loaner Kronos. And pay for all gasoline , 2 trips. Thrown in a free dinner or free lunch to show good customer service.

[Ojustaboo]

Hope you get it back soon.

Totally unacceptable turn around time in my opinion.

agreed. 2 weeks is outrageous.

Korg should provide a loaner Kronos. And pay for all gasoline , 2 trips. Thrown in a free dinner or free lunch to show good customer service.

You miss read it, he said it will be ANOTHER 2 weeks before he gets it back.

5th March to at least another 2 weeks from 11th April (at least 25th April) is 51 days which is just over 7 weeks and is totally unacceptable.

[neomad]

Stupid question: my Kronos is no longer under warranty period. What if I buy a Kronos X keybed from an official service center ? (France)...

I'm also thinking in buying the Kronos X motherboard to prevent 'allocation song' problem described out there... then my Kronos will be a bastard Kronos X...

[GregC]

Stupid question: my Kronos is no longer under warranty period. What if I buy a Kronos X keybed from an official service center ? (France)...

I'm also thinking in buying the Kronos X motherboard to prevent 'allocation song' problem described out there... then my Kronos will be a bastard Kronos X...

don't you have any faith in your local service center to fix your Kronos ?

or do you like to ' fix ' things yourself ?

[Ojustaboo]

Stupid question: my Kronos is no longer under warranty period. What if I buy a Kronos X keybed from an official service center ? (France)...

I'm also thinking in buying the Kronos X motherboard to prevent 'allocation song' problem described out there... then my Kronos will be a bastard Kronos X...

Is your current keybed causing you problems?

My second original had really nice action it was just one note that had a velocity problem, of they had fixed that, I would have been more than happy to keep the original Kronos.

I now have an X and the keybed is superior to my two previous ones (most notable is exact perfect even spacing between each note) and it works flawlessly (except for a couple of notes that have an annoying rattle, but I only notice them late at night when the volumes down), but if it wasn't for that one note Korg couldn't fix on my original Kronos, playability wise it would have been fine.

As for the motherboard, I will get one as a backup as I intend keeping my Kronos until either I die, or it becomes unrepairable, I will also at some point get each of the plastic push buttons as on the Triton, these became scarce. But I only intend to have these as backups for 5-10 years down the line just in case the parts are no longer available.

the fact that I will go to these lengths, shows how much I do really love my Kronos

[GregC]

Stupid question: my Kronos is no longer under warranty period. What if I buy a Kronos X keybed from an official service center ? (France)...

I'm also thinking in buying the Kronos X motherboard to prevent 'allocation song' problem described out there... then my Kronos will be a bastard Kronos X...

Is your current keybed causing you problems?

My second original had really nice action iot was just one note that had a velocity problem, of they had fixed that, I would have been more than happy to keep the original Kronos.

I now have an X and the keybed is superior to my two previous ones (most notable is exact perfect even spacing between each note) and it works flawlessly (except for a couple of notes that have an annoying rattle, but I only notice them late at night when the volumes down), but if it wasn't for that one note Korg couldn't fix on my original Kronos, playability wise it would have been fine.

As for the motherboard, I will get one as a backup as I intend keeping my Kronos until either I die, or it becomes unrepairable, I will also at some point get each of the plastic push buttons as on the Trident, these became scarce. But I only intend to have these as backups for 5-10 years down the line just in case the parts are no longer available.

the fact that I will go to these lengths, shows how much I do really love my Kronos

My experience with Korg, ( and to some degree with Roland and Yamaha) is that the boards are definitely worth keeping about 3 or more years.

By the 4th year, there is a new or next generation board that is inspiring. Thus the Kronos is likely to become eclipsed by an exciting new board in the next 1-2 years.

[GregC]

Stupid question: my Kronos is no longer under warranty period. What if I buy a Kronos X keybed from an official service center ? (France)...

I'm also thinking in buying the Kronos X motherboard to prevent 'allocation song' problem described out there... then my Kronos will be a bastard Kronos X...

Is your current keybed causing you problems?

My second original had really nice action iot was just one note that had a velocity problem, of they had fixed that, I would have been more than happy to keep the original Kronos.

I now have an X and the keybed is superior to my two previous ones (most notable is exact perfect even spacing between each note) and it works flawlessly (except for a couple of notes that have an annoying rattle, but I only notice them late at night when the volumes down), but if it wasn't for that one note Korg couldn't fix on my original Kronos, playability wise it would have been fine.

As for the motherboard, I will get one as a backup as I intend keeping my Kronos until either I die, or it becomes unrepairable, I will also at some point get each of the plastic push buttons as on the Trident, these became scarce. But I only intend to have these as backups for 5-10 years down the line just in case the parts are no longer available.

the fact that I will go to these lengths, shows how much I do really love my Kronos

my experience with Korg, ( and to some degree with Roland and Yamaha) is that the boards are definitely worth keeping about 3 or more years.

By the 4th year, there is a new or next generation board that is inspiring. Thus the Kronos is likely to become eclipsed by an exciting new board in the next 1-2 years.

[neomad]

Hi
Yes I've notices something strange with keys from the begining. Then watching videos I found the 'problem'.

And I do not trust my local service center (Marseilles, France) so I prefer to do it myself (I've open all my synths since 20 years and I like to).

Good idea: buying a 2nd motherboard just in case. Thank you

[neomad]

And I do really love my Kronos as well !
Best synth ever !

[Trinity2112]

The two weeks (plus one) have come and gone. It's now been two and a half months.

[Bertotti]

That is unacceptable and I find it hard to believe those parts are that scarce as to require this long of a wait. I would be raising hell.