Kronos 88 and RH3 keyboard faulty

d3k · Post by **d3k** » Fri Jan 27, 2012 7:33 pm

I just dropped off my 88 this morning. The service tech wasn't aware of the issue as mine was the first 88 he's gotten in for this issue. He said he'll look up the service bulletin and take care of it. He didn't ask for a repro and just needed the receipt. Said if it's true that it's a keybed replacement, he would need to order the parts and said the service would most likely be turned around in 1-2 weeks.

Bruce Lychee · Post by **Bruce Lychee** » Fri Jan 27, 2012 7:36 pm

d3k wrote:I just dropped off my 88 this morning. The service tech wasn't aware of the issue as mine was the first 88 he's gotten in for this issue. He said he'll look up the service bulletin and take care of it. He didn't ask for a repro and just needed the receipt. Said if it's true that it's a keybed replacement, he would need to order the parts and said the service would most likely be turned around in 1-2 weeks.

It's definitely a keybed replacement. It is the new RH3 that will be in all Kronos manufactured going forward. Korg confirmed that for me this morning.

jimknopf · Post by **jimknopf** » Fri Jan 27, 2012 7:48 pm

Bruce, will you have yours replaced and report?

I hope some day the new one can simply be ordered directly, just in case.
If anything like cutoffs would ever hit me, I would like just to exchange keybeds and install the quick fix, instead of not seeing the whole Kronos for weeks.

Bruce Lychee · Post by **Bruce Lychee** » Fri Jan 27, 2012 7:57 pm

jimknopf wrote:Bruce, will you have yours replaced and report?

I hope some day the new one can simply be ordered directly, just in case.
If anything like cutoffs would ever hit me, I would like just to exchange keybeds and install the quick fix, instead of not seeing the whole Kronos for weeks.

Definitely. Just waiting for my tech to call so I can schedule the replacement and RAM upgrade.

It sounds like you haven't had any issues, but I'm the absence of any assurances form Korg, I would consider getting the updated RH3 before your warranty expires.

pranaearth · Post by **pranaearth** » Fri Jan 27, 2012 11:19 pm

I don't know if this is the right area to post this, but it's about the keyed so here goes.....

I'm getting a K88 in about a month to two months.
What is the chance of me getting a new keybed versus the old keybed?
And what do I have to do to test the keybed to find out if I have the problem.
My last Korg was a Karma, I can't wait to rejoin the Korg family again!

Prana

d3k · Post by **d3k** » Sat Jan 28, 2012 12:01 am

pranaearth wrote:I don't know if this is the right area to post this, but it's about the keyed so here goes.....

I'm getting a K88 in about a month to two months.
What is the chance of me getting a new keybed versus the old keybed?
And what do I have to do to test the keybed to find out if I have the problem.
My last Korg was a Karma, I can't wait to rejoin the Korg family again!

Prana

Not sure.. but my local Guitar Center was sold out for a while and just a couple weeks ago they got another shipment in. The floor model they had out was from that shipment and it still had the issue (I played on it). I couldn't see the serial number due to the way the unit was placed in the show room.

Best bet would probably be to get your local shop to order a new one as opposed to getting one from their current stock.

elprimito · Post by **elprimito** » Sat Jan 28, 2012 2:03 am

My local GC finally put a K88 on the floor today. (hooked up to one keyboard amp, so it sounded awful). It exhibited the same note cut-off problem that every other Kronos I've tried has. That makes three. By the way, the salesman was totally oblivious of the problem. He had never heard of that.

Kim · Post by **Kim** » Sat Jan 28, 2012 7:18 am

This is my last post to this thread. Got my K88 fixed, all is well!

If you want to read more about my recent experiences, look in the other RH3-thread!

LorenKronos73 · Post by **LorenKronos73** » Sat Jan 28, 2012 10:39 pm

Hello my friend,

Could you please post a picture of the new keybed?

Maybe a video will be great

Thanks Again

Loren

nielsh · Post by **nielsh** » Sun Jan 29, 2012 9:20 pm

Hi

First I thouht I have got at flawless Kronos 73, but no, the same issue in my board. When I play the same key the cutoff happens only 1 out of 40-50 keystrokes. Why is the cutoff random?

Ten2One · Post by **Ten2One** » Sun Jan 29, 2012 11:09 pm

You must have bad technique!

Just kidding!

From the 3 bad keybeds that I've seen it has something to do with the key bouncing and causing a double trigger. The floor model at GC is much worse than it was a few weeks ago. Early on I had to play lightly to get the noteoff problem to manifest but now it does it even when playing with much more firm keystrokes. Just be thankful there is a fix in place for those who have the problem.

I should receive my 3rd k88 this week and I'm resigned to the fact that it will have the same problem the first 2 had. So, I'll take it to the repair center, get the new keybed and then, at long last, have a Kronos that functions properly.

Ten2One

Itarka · Post by **Itarka** » Mon Jan 30, 2012 5:15 pm

I have done a lot of research about the Korg Kronos 88 and I really enjoyed to see how many options it had. I saw it is my -soon to be- first workstation and planned to go to the shop, but then I heard about the keybug. If I buy a new korg kronos now, wil it automatically be a korgkronos with the new keybed? And if not, how can I see the difference between the old keybed and the new? (I live in Belgium, West-Europe)

showmemoe · Post by **showmemoe** » Mon Jan 30, 2012 7:17 pm

Itarka wrote:I have done a lot of research about the Korg Kronos 88 and I really enjoyed to see how many options it had. I saw it is my -soon to be- first workstation and planned to go to the shop, but then I heard about the keybug. If I buy a new korg kronos now, wil it automatically be a korgkronos with the new keybed? And if not, how can I see the difference between the old keybed and the new? (I live in Belgium, West-Europe)

They are fixing current owners keyboards first. Probably 4 or 5 months would be my guess until all the "on the shelf units are sold". That is, if Korg is actually still selling their already assembled units without the changes (facepalm) You know an official response (or better one) from Korg would be nice.

Itarka · Post by **Itarka** » Mon Jan 30, 2012 11:44 pm

Do we get full information from KORG or a cover-up?

Ok, my opinion on Korg: it was a big mistake to put a high-end workstation in the market with such a bug in it (afterall, if your keyboard isn't working properly, what can you do with the amazing options and sounds of the Kronos?). But okay, that can happen to everyone, maybe they didn't see it in the testing and its only caused by a wrong production process...
But what I think the most annoying is that they don't communicate in an open way about this incident. There are propably a lot of potential buyers like me who intended to buy a Korg Kronos (and in addition to this a lot of Korg products in the future) who will wait now for half a year untill the new synths have arrived in stores just because their communication is not worth that description. (As I noticed the first article about this bug only after a full week of part-time research on the Korg Kronos -maybe looking in the wrong places- this looks like one big cover-up to me.) And why should these potential buyers don't take a look at other brands in the meantime? So I would like to get a fair an open answer from Korg stated by statistics on how often this occurs and what you can expect when buying the Kronos now anywhere on the planet. This can be no problem in the modern ICT-driven world we're living in. But I think it's in the Japanese tradition that mistakes (like these) are such a shame (as well for the people in charge as the brand) that they prefere not to communicate about this.
This is my humble opinion. It would be great to get an official response on this. And if my view is maybe looking a bit aggresive, that's only because I really hope to get my hands on a full functionating Korg Kronos as soon as possible. React if you agree with me and help me to get this message to the right people.

With Kind Regards

billysynth1 · Post by **billysynth1** » Tue Jan 31, 2012 1:29 am

Well Korg have one thing on thier side, even with these issues with the Kronos, the fact that nobody has release anything new at NAMM and thus technology wise nobody has anything that competes with Kronos.

So there are people who really want this board because of all its capabilities, for example, apart from everything else thats on it, i'm absorbed by Drum Track, and just by switching on one particular drum groove i can improvise for up to an hour with it and using my other keyboards to solo and perform. The Ricky Lawson Drum programs keep me going endlessly.

There are lots of 3rd party sounds becoming available too, and it seems this is growing all the time.

Yes, the problem is with (some?) keybeds, if you get a cutoff note keybed Kronos you can take it in for repair and replacement - you have to take the thing in to have your ram upgraded if you want the extra ram, so you may as well get the free keybed too - i know its a hassle to send back, boxing it up, courier costs etc, take time off work, some have to send it a far distance...but at the end of the day its your decision if you want it now or not, or to wait months and months down the road for kronos with new keybeds.

I'm not trying to persuade anybody, just making comment.

The other thing you can do is, maybe, and this is crazy, what im about to say...tell the dealer you want to buy a kronos and to open up a new one, the one you want to buy, and play on it for a few hours, if it has the cutoff note problem tell them you will buy it but you want the new keybed and extra ram installed, if they have keybeds, you should be able to get it all within a week or two...just a crazy suggestion, but dont shoot me for making it lol

Regards
Billy

Korg Forums

Kronos 88 and RH3 keyboard faulty

PianoManChuck can you post a picture of the new keybed

New Korg Kronos

Re: New Korg Kronos

Do we get full information from KORG or a cover-up?