Kronos feedback.

Discussion relating to the Korg Kronos Workstation.

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ozy

Post by ozy »

robinkle wrote:You built all that to quote me?! :O
no.

I built them to invade China, seize CME factories, and become the biggest world synth producer.

I have already registered the Karg trademark [it's lettered K@RG],

and will release the first batch of 76 keys semiweighted Krunos workstations on jun 2nd, 2011.

They'll have a label saying "Made in NK", but with a strange lettered N which would make hasty buyers read "Made in the UK".

Pre-sales in Iran and Venezuela have been very good so far.
Reggmail
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Re: What about Support?

Post by Reggmail »

MartinHines wrote:
Reggmail wrote: [ :wink: Sorry about that MartinHines.
You are correct, I seem to usually do things the hard way.
I guess after Korg support stops for the Kronos I will be using it a lot ''quoting'' a bunch of ( I told you so's) ...Lol.
Peace & blessings. :lol:
All products are eventually discontinued. Someday the Kronos will no longer be manufactured, replaced by something newer and better.
OK, after dealing and buying gear for over 30 years now, what are you telling me here that is not a given?

I suggest you read the preveious comments on the subject before posting a response.
As many have stated on this forum, Korg is known for dropping support prematurely ( About a year or shortly after) on their innovative products such as the ''Oasys, Mixer Zero 4/8'' as well as many other Korg products.
I am not Yamaha fanboying, but I just got an upgrade on my Motif XS that came out in 2007, four years old, yet all owners just received an 2011 upgraded OS with additional features.
On Motifator http://www.motifator.com/index.php/forum forum you also interact with the movers and shakers, the Product Specialist who knows the technical details and work with the end users to further enhance the product, not just sales people trying to hype and sale product.

And yes, it's also made in Japan like (Toyota) and could be built like a tank with lame breaks....Lol. ( Just because it's from Japan dosent make it Infallible.)
Peace & blessings
Last edited by Reggmail on Wed Feb 23, 2011 10:03 am, edited 1 time in total.
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danatkorg
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Re: What about Support?

Post by danatkorg »

Reggmail wrote: As many have stated on this forum, Korg is known for dropping support prematurely ( About a year or shortly after) on their innovative products such as the ''Oasys, Mixer Zero 4/8'' as well as many other Korg products.
I can't speak for other products, but the OASYS was released in mid-2005 and Korg last released sounds and software updates for it four and a half years later, in November 2009.

Best regards,

Dan
Dan Phillips
Manager of Product Development, Korg R&D
Personal website: www.danphillips.com
For technical support, please contact your Korg Distributor: http://www.korg.co.jp/English/Distributors/
Regretfully, I cannot offer technical support directly.
If you need to contact me for purposes other than technical support, please do not send PMs; instead, send email to dan@korgrd.com
Melodialworks Music
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Re: What about Support?

Post by Melodialworks Music »

danatkorg wrote: I can't speak for other products, but the OASYS was released in mid-2005 and Korg last released sounds and software updates for it four and a half years later, in November 2009.
I would have thought that a "Product Manager, Korg R&D" could in fact speak for other Korg products.
T7
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Re: What about Support?

Post by T7 »

Lougheed wrote:
danatkorg wrote: I can't speak for other products, but the OASYS was released in mid-2005 and Korg last released sounds and software updates for it four and a half years later, in November 2009.
I would have thought that a "Product Manager, Korg R&D" could in fact speak for other Korg products.
I'm fairly certain the "Korg R&D" Dan manages is a separate Skunk Works type outfit, specializing in the more esoteric, cutting edge stuff. Correct me if I'm wrong, Dan.
Reggmail
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Re: What about Support?

Post by Reggmail »

danatkorg wrote:
Reggmail wrote: As many have stated on this forum, Korg is known for dropping support prematurely ( About a year or shortly after) on their innovative products such as the ''Oasys, Mixer Zero 4/8'' as well as many other Korg products.
I can't speak for other products, but the OASYS was released in mid-2005 and Korg last released sounds and software updates for it four and a half years later, in November 2009.

Best regards,

Dan
danatkorg, thank you for the clarification and communication Dan.

http://www.korgforums.com/forum/phpBB2/ ... hp?t=58957
As well as many other post.

I don't own the Oasys, but I do read about the people who purchased it and most are complaining about the lack of support sense it's release.
I can definitely speak on the Korg Zero 8 an Zero 4 that I did purchase (wrote, called and complained to Korg ) and Korg dropped support shortly after it's release with hardly NO communication.
Also, when I looked at some of your past correspondence with owners, I realize that you along with some others who try to help and correspond to the best of your ability.
I'm sure that others as well as myself do appreciate your help.
However, the final decision will and often do comes from the corporate Japan location who sit behind the desk and throw you guys under the bus, and hardly corresponds with US users.
They haven't developed anyway of open communication with people here (US) who have great ideas for product we want to buy and would like adequate support for from Korg.
What works in Japan doesn't always work in the US and if a company want people to buy their product they need to listen, support, and respect the concerns of their consumers.
That area, I personally believe that Korg gets a ( D- ) and need to desperately improve on that grade.
Just my opinion from past experience with Korg.
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MartinHines
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Re: What about Support?

Post by MartinHines »

Reggmail wrote:
OK, after dealing and buying gear for over 30 years now, what are you telling me here that is not a given?

I suggest you read the preveious comments on the subject before posting a response.
As many have stated on this forum, Korg is known for dropping support prematurely ( About a year or shortly after) on their innovative products such as the ''Oasys, Mixer Zero 4/8'' as well as many other Korg products.

I am not Yamaha fanboying, but I just got an upgrade on my Motif XS that came out in 2007, four years old, yet all owners just received an 2011 upgraded OS with additional features.
Here is what I am telling you:
-- all products eventually will be discontinued, Kronos included
-- individual product lifecycles will be impacted by their profitability ( or lack thereof)
-- the above two statements are true with any company, not just Korg

I don't see Yamaha being any better with enhancements than Korg. The Motif series of keyboards doesn't seem any different to me than the Korg Triton series in terms of support and enhancements. The Korg M3 had a significant upgrade with M3 Xpanded update, more than any version of the Motif received.

The OASYS, while having development stopped prematurely still had enhancements/updates for four years, not one year.

Korg is not "known for dropping support prematurely". This may be your opinion but I would disagree.

For a small company, Korg releases a lot of new and different products. The successful products have longer product lifecycles than some of the less successful ones.
Reggmail wrote:
I don't own the Oasys, but I do read about the people who purchased it and most are complaining about the lack of support sense it's release.
That is incorrect. OASYS owners did not complain about the lack of support since its release. OASYS owners were/are upset because they thought OASYS development ended prematurely -- i.e. they wished OASYS enhancements would have been released for a few additional years. Most OASYS owners were generally happy with the enhancements that were provided while development was still active.
T7
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Re: What about Support?

Post by T7 »

Reggmail wrote:
danatkorg, thank you for the clarification and communication Dan.
+1
Reggmail
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Re: What about Support?

Post by Reggmail »

MartinHines wrote:
Reggmail wrote:
OK, after dealing and buying gear for over 30 years now, what are you telling me here that is not a given?

I suggest you read the preveious comments on the subject before posting a response.
As many have stated on this forum, Korg is known for dropping support prematurely ( About a year or shortly after) on their innovative products such as the ''Oasys, Mixer Zero 4/8'' as well as many other Korg products.

I am not Yamaha fanboying, but I just got an upgrade on my Motif XS that came out in 2007, four years old, yet all owners just received an 2011 upgraded OS with additional features.
Here is what I am telling you:
-- all products eventually will be discontinued, Kronos included
-- individual product lifecycles will be impacted by their profitability ( or lack thereof)
-- the above two statements are true with any company, not just Korg

I don't see Yamaha being any better with enhancements than Korg. The Motif series of keyboards doesn't seem any different to me than the Korg Triton series in terms of support and enhancements. The Korg M3 had a significant upgrade with M3 Xpanded update, more than any version of the Motif received.

The OASYS, while having development stopped prematurely still had enhancements/updates for four years, not one year.

Korg is not "known for dropping support prematurely". This may be your opinion but I would disagree.

For a small company, Korg releases a lot of new and different products. The successful products have longer product lifecycles than some of the less successful ones.
Reggmail wrote:
I don't own the Oasys, but I do read about the people who purchased it and most are complaining about the lack of support sense it's release.
That is incorrect. OASYS owners did not complain about the lack of support since its release. OASYS owners were/are upset because they thought OASYS development ended prematurely -- i.e. they wished OASYS enhancements would have been released for a few additional years. Most OASYS owners were generally happy with the enhancements that were provided while development was still active.

Not according to this link below and many others like it.
Oasys Problems and being discontinued in 2008
http://www.synthzone.com/ubbs/Forum37/HTML/017754.html

In this particular case, I guess I join a host of many misinformed people who not only clamed they owned the Korg Oasys, but it also had bad support and a short life span.
Also, I do not know of any Yamaha product where anyone has ever said that it had bad support regardless of the popularity of it's units.
I do give Korg credit on innovation, (and like I said) I do have I first hand experience on Korg prematurely dropping the ball, along with stopping support early on the popular Zero 8 and the Zero 4.
That has left a very bitter taste that continue to haunt me whenever I see a Korg product, and you heard the saying....If They Did It Once, They Can Do It Again.
I guess time would tell, at lease it would only be a $3000 gamble, as oppose to $8000.
Just my opinion, thank you for yours.
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danatkorg
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Re: What about Support?

Post by danatkorg »

Reggmail wrote:danatkorg, thank you for the clarification and communication Dan.
I'm glad to help.
Reggmail wrote:I don't own the Oasys, but I do read about the people who purchased it and most are complaining about the lack of support sense it's release.
Many, including myself, were disappointed when the product was discontinued after four years. Before and after that point, though, there were a number of updates to the OASYS (including updates released after we announced the discontinuation) adding new features beyond the initial release, such as:

STR-1 physical modeling synth
PolysixEX modeled analog synth
MS-20EX modeled analog synth
MOD-7 VPM, waveshaping, PCM-mangling synth
EXs3 brass and woodwinds
Over 1,600 new Programs
Over 780 effects presets
Increased polyphony for AL-1 and STR-1
Chord mode
EXi audio input
AMS Mixer "Gate"
Smoothing for Tone Adjust (for smooth, "analog" feel on the Control Surface knobs & sliders)
Poly unison
Max # of notes parameter
KARMA 2.1, including user GEs
KARMA 2.2, including smoother GE transitions
2 GB RAM support
Load/unload of EXs without restart
Lossless compression of EXs samples
Playback within the Sequencer MIDI Event Edit window
Other small goodies like EXi 1/2 transpose, step sequencer attack/decay smoothing, half damper enable/disable, etc.

The MS-20EX, PolysixEX, MOD-7, and EXs-3 were paid options; all other new features and sounds were free.

Best regards,

Dan
Dan Phillips
Manager of Product Development, Korg R&D
Personal website: www.danphillips.com
For technical support, please contact your Korg Distributor: http://www.korg.co.jp/English/Distributors/
Regretfully, I cannot offer technical support directly.
If you need to contact me for purposes other than technical support, please do not send PMs; instead, send email to dan@korgrd.com
aron
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Post by aron »

> am not Yamaha fanboying, but I just got an upgrade on my Motif XS that came out in 2007

I am a Yamaha fanboy, but I have never - except for my VL1 gotten an upgrade or expected an upgrade from any synthesizer manufacturer except maybe Kurzweil (to fix bugs).

Upgrading the OS is usually not an expected feature on synthesizers. I certainly don't expect an upgrade to my S90ES. Anyway, four years is a long time RD-wise I would think.
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Post by burningbusch »

Hey Aron, I have the VL-1 as well. Wasn't the 2.0 upgrade like $200? It has been 15 years so I don't remember exactly.

Busch.
aron
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Post by aron »

I can't remember either. The vl1 is the best! Hehehe
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danatkorg
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Re: What about Support?

Post by danatkorg »

Lougheed wrote:
danatkorg wrote: I can't speak for other products, but the OASYS was released in mid-2005 and Korg last released sounds and software updates for it four and a half years later, in November 2009.
I would have thought that a "Product Manager, Korg R&D" could in fact speak for other Korg products.
T7 wrote: I'm fairly certain the "Korg R&D" Dan manages is a separate Skunk Works type outfit, specializing in the more esoteric, cutting edge stuff. Correct me if I'm wrong, Dan.
I work at Korg R&D in California (my title is Product Manager, so I have many different product-related responsibilities but I don't manage the division - that would be my boss!). We've done the Wavestation line, the original unreleased OASYS, the 1212 I/O, the OASYS PCI, the OASYS, and now the KRONOS. Those are the products that I've been involved in and know deeply.


Best regards,

Dan
Dan Phillips
Manager of Product Development, Korg R&D
Personal website: www.danphillips.com
For technical support, please contact your Korg Distributor: http://www.korg.co.jp/English/Distributors/
Regretfully, I cannot offer technical support directly.
If you need to contact me for purposes other than technical support, please do not send PMs; instead, send email to dan@korgrd.com
mkpcola
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Post by mkpcola »

Thanx Dan for clarifying some points.
Unfortunately, this forum often turned into Oasys "Whinner's" paradise and Korg competitors fanboy's haven.
I would really like to learn Kronos ahead of actual release.
I want to learn workarounds for functions Kronos does not have.
I want to share programming aspect after the release.
I am really excited to have a musical hardware with so much synth capabilities.
Please keep sharing Info.
People: STOP whinning or praising other products. This won't help anyone who wants to know more about Kronos.
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