Kronos 88 and RH3 keyboard faulty

Jon Lord · Post by **Jon Lord** » Thu Oct 13, 2011 9:09 pm

dregsor wrote:
PC3 would make a killer combo - but I'm holding out for the K3000!
Are you referring to a Behringer K3000?

Kurzweil K3000 but it does not exist...yet...or if it ever will

dregsor · Post by **dregsor** » Thu Oct 13, 2011 9:18 pm

Thanks Jon. I was confused there for a minute. I've heard end of next year at the earliest for that board. I got the PC3 dirt cheap!

sparkie · Post by **sparkie** » Thu Oct 13, 2011 9:47 pm

PianoManChuck wrote:Sorry to say.... you can add my K88 to the list of those experiencing note cutoffs. It did it once or twice about 3 weeks ago. The problem has been happening with greater frequency now. In fact, the other day I couldn't even play a song through without it occurring multiple times. I turned the power off, unplugged the power cord, then restarted everything. It was fine for a while but the problem came back again. I don't know if its reliable enough at this point for me to record a studio performance... which I'm planning on doing, but I won't be a happy camper if its not

Rather than take it to a service center, I'll wait to see if OS 1.5 fixes this problem. I can't imagine it being a keybed or mechanical problem if its that intermittent - not to mention that RH3 is not unique to the Kronos.

I think waiting for the 1.5 update is a mistake. I would not wait 2-3 more weeks to resolve a problem that your having now. The longer you wait, the less likely you can get a refund or exchange if need be. Plus your keeping the board doesnt make Korg aware of your problem. You need to call Korg directly or your retailer and tell them and see what they want to do.

maxtub · Post by **maxtub** » Fri Oct 14, 2011 8:08 am

And 'for this reason that I decided to immediately return the keyboard demanding a refund in full.
In this way:
1 - The Korg understands the seriousness of the problem
2 - If you do not solve the problem or just dab it in some way, I am free not to buy more than Kronos. I have no constraints.

Kim · Post by **Kim** » Fri Oct 14, 2011 8:37 am

I was a bit shocked when I heard of Pianomanchucks problems with cut off notes. Especially because this issue has gotten worse with time. I think this is inexcusable behavior for a keyboard.

I'm returning my Kronos 88 next week. Fortunately I haven't payed the bill yet (I bought it for my studio), so no money has transacted yet. I'm bothered by the fact that no one knows or has bothered to explain WHY this (obviously quite wide spread) problem is happening or how to fix it. When I buy a keyboard, I expect the keybed to FUNCTION. And be RELIABLE.

I wish Korg would explain what is going on and fix this problem for good. I'm still not sure, if I should bother my time with another Kronos in the future. Maybe I'll wait for a couple of months and see how this is developing.

PianoManChuck · Post by **PianoManChuck** » Fri Oct 14, 2011 1:39 pm

Kim wrote:I was a bit shocked when I heard of Pianomanchucks problems with cut off notes. Especially because this issue has gotten worse with time. I think this is inexcusable behavior for a keyboard.

I'm returning my Kronos 88 next week. Fortunately I haven't payed the bill yet (I bought it for my studio), so no money has transacted yet. I'm bothered by the fact that no one knows or has bothered to explain WHY this (obviously quite wide spread) problem is happening or how to fix it. When I buy a keyboard, I expect the keybed to FUNCTION. And be RELIABLE.

I wish Korg would explain what is going on and fix this problem for good. I'm still not sure, if I should bother my time with another Kronos in the future. Maybe I'll wait for a couple of months and see how this is developing.

The problem is intermittent... yes, when it happens, its happening with more and more notes and worse over time - WHEN it happens. Last night it only happened a couple of times (all night) as opposed to a couple of days ago where it wasn't even playable due to the problem... there's still times where its fine for a performance. Seems to be a crapshoot.

Korgstream · Post by **Korgstream** » Fri Oct 14, 2011 1:58 pm

PianoManChuck, it's awful.
Even worse, hundreds of Kronos users can detect this problem in the near future.
And some Kronos users may simply not notice it now, and they find a problem only when the end of the Korg warranty.

PianoManChuck · Post by **PianoManChuck** » Fri Oct 14, 2011 2:41 pm

OS 1.5 is due out any day now, and when that happens we will have our answer - either it fixes the problem, or it doesn't. I anxiously await its release.

Laste7 · Post by **Laste7** » Fri Oct 14, 2011 3:52 pm

PianoManChuck wrote:
Kim wrote:I was a bit shocked when I heard of Pianomanchucks problems with cut off notes. Especially because this issue has gotten worse with time. I think this is inexcusable behavior for a keyboard.

I'm returning my Kronos 88 next week. Fortunately I haven't payed the bill yet (I bought it for my studio), so no money has transacted yet. I'm bothered by the fact that no one knows or has bothered to explain WHY this (obviously quite wide spread) problem is happening or how to fix it. When I buy a keyboard, I expect the keybed to FUNCTION. And be RELIABLE.

I wish Korg would explain what is going on and fix this problem for good. I'm still not sure, if I should bother my time with another Kronos in the future. Maybe I'll wait for a couple of months and see how this is developing.
The problem is intermittent... yes, when it happens, its happening with more and more notes and worse over time - WHEN it happens. Last night it only happened a couple of times (all night) as opposed to a couple of days ago where it wasn't even playable due to the problem... there's still times where its fine for a performance. Seems to be a crapshoot.

Hi, I had exactly the same problem when playing my Kronos 61 over an SP250 from Korg. The problem was a defective Damper Pedal. I replaced it and have no problems since that. I am not sure why a damper pedal can be the reason for that fault, as it also happens when not hitting it. Perhaps a slack joint finally triggered something like midi panic...

Is your Kronos connected to another Keyboard or to a Laptop with Forte or something like that? Could also be a midi cc like "Notes off" or Midi Panic sent by them. So the Kronos is perhaps "Not guilty"

kron · Post by **kron** » Fri Oct 14, 2011 5:37 pm

Laste7 wrote: Is your Kronos connected to another Keyboard or to a Laptop with Forte or something like that? Could also be a midi cc like "Notes off" or Midi Panic sent by them. So the Kronos is perhaps "Not guilty"

I'm sure that's not the case, these things are fundamentally faulty

PianoManChuck · Post by **PianoManChuck** » Fri Oct 14, 2011 5:52 pm

Laste7 wrote:Hi, I had exactly the same problem when playing my Kronos 61 over an SP250 from Korg. The problem was a defective Damper Pedal. I replaced it and have no problems since that. I am not sure why a damper pedal can be the reason for that fault, as it also happens when not hitting it. Perhaps a slack joint finally triggered something like midi panic...

Is your Kronos connected to another Keyboard or to a Laptop with Forte or something like that? Could also be a midi cc like "Notes off" or Midi Panic sent by them. So the Kronos is perhaps "Not guilty"

I don't know why but the pedal came to mind for some reason... I haven't tried doing anything about it yet, but now that you mentioned your experience I'll try replacing the pedal (its a Korg DS1H).

As for MIDI, no, I have no MIDI connections to/from anything.

keyplayer14 · Post by **keyplayer14** » Fri Oct 14, 2011 5:58 pm

I'm still taking a lot of convincing that this is a hardware problem - at least in my case - because despite a lot of time spent trying I've still not been able to reproduce this behaviour in any sound engine other than SGX-1, where it happens occasionally.
It simply doesn't happen with any of the other engines - at least on my board.

Laste7 · Post by **Laste7** » Fri Oct 14, 2011 5:59 pm

kron wrote:
Laste7 wrote: Is your Kronos connected to another Keyboard or to a Laptop with Forte or something like that? Could also be a midi cc like "Notes off" or Midi Panic sent by them. So the Kronos is perhaps "Not guilty"
I'm sure that's not the case, these things are fundamentally faulty

And I am not sure why you are answering this to a problem, that you don't have? I understand that you are angry with Korg, but for my problem I had a simple solution and it was fixed. I had never problems again.

kron · Post by **kron** » Fri Oct 14, 2011 6:14 pm

Laste7 wrote:
kron wrote:
Laste7 wrote: Is your Kronos connected to another Keyboard or to a Laptop with Forte or something like that? Could also be a midi cc like "Notes off" or Midi Panic sent by them. So the Kronos is perhaps "Not guilty"
I'm sure that's not the case, these things are fundamentally faulty
And I am not sure why you are answering this to a problem, that you don't have? I understand that you are angry with Korg, but for my problem I had a simple solution and it was fixed. I had never problems again.

The problem is experienced even without connecting a damper pedal. Just plain simple Kronos heard using headphones, which is the only peripheral connected to it.

Laste7 · Post by **Laste7** » Fri Oct 14, 2011 6:35 pm

Kron,

the problem from PianoManChuck is different and new. It has nothing to do with the problem you have!