The M50's Achilles' heel: Its keybed?

Zanator · Post by **Zanator** » Wed Dec 22, 2010 9:47 am

useron wrote:My Korg M50 has only four days and I have the same problem with one of the keys. I agree it's very irritating.

I have recorded a video with my mobile phone:

http://www.youtube.com/watch?v=za5nDoTy5Tg

I have written to Thomann and let's see what they tell me. I'm on the 30 days money back warranty... should I send it back?

Seem like same "fault" as mine, is it the same key also. Couple of mine is like this. You could try the change but guess changes are good to get the same in return.
http://www.youtube.com/watch?v=iTTk40kQN1Y

useron · Post by **useron** » Wed Dec 22, 2010 1:45 pm

Hi Zanator,

the audio in your video is much better than mine (better camera mic I guess).

This is exactly the sound I get when I release the key, and the same B key (is there any manufacturing reason?)

How long have you been experiencing this problem? I mean, I'd like to know if this is a simple 'anoying' issue or otherwise it is a real problem which derives in future key breakdown.

It seems to be a very common problem. Anyone else have this issue?

Zanator · Post by **Zanator** » Wed Dec 22, 2010 2:32 pm

useron wrote:Hi Zanator,

the audio in your video is much better than mine (better camera mic I guess).

This is exactly the sound I get when I release the key, and the same B key (is there any manufacturing reason?)

How long have you been experiencing this problem? I mean, I'd like to know if this is a simple 'anoying' issue or otherwise it is a real problem which derives in future key breakdown.

It seems to be a very common problem. Anyone else have this issue?

It's brand new keyboard so same case than yours.

useron · Post by **useron** » Wed Dec 22, 2010 4:26 pm

Zanator wrote: It's brand new keyboard so same case than yours.

Ups! I can't believe it! :S

Please, anyone else apart form me, Zanator or dalen has had this problem?

Maybe it is a defective batch of products. Or maybe this is totally normal. Too many questions...

useron · Post by **useron** » Wed Dec 22, 2010 5:16 pm

Hi!

I have news from thomann technical support. They are going to replace the keyboard.

This is the email I have received:

Hello,

I think this might be a problem with the keybed inside the synthesizer, so this is a case of warranty. We will return the keyboard and replace it as it was not working properly since you recieved it. Therefore you would have to give a call to our customer service.

If you have any further questions, please don't hesitate to contact me.

With best regards

dalen · Post by **dalen** » Wed Dec 22, 2010 11:16 pm

useron wrote: This is exactly the sound I get when I release the key, and the same B key (is there any manufacturing reason?)

I think the plastic keys are poorly moulded (cheap low-end keaboard).

useron wrote:I'd like to know if this is a simple 'anoying' issue or otherwise it is a real problem which derives in future key breakdown.

The keys will not break, but they could wear down pretty fast.

useron wrote:I have news from thomann technical support. They are going to replace the keyboard.

Gratz! I had no such luck.

McHale · Post by **McHale** » Wed Dec 22, 2010 11:46 pm

can we just use on thread to discuss how good/bad the keybed is? Just sayin'...

useron · Post by **useron** » Thu Dec 23, 2010 7:42 am

I thought that talking about broken/noisy keys was talking about how good or bad the keybed is... anyway don't wory about me, I have finished with this topic.

Thanks dale

Animal · Post by **Animal** » Sat Dec 25, 2010 3:01 am

Big WOW about this picture! My $300 Casio CTK-900 has the same construction keybed, but I really couldn't believe that Korg is doing the same! I actually also quite like my action, the fact that it rests in the bottom, not just plain springy, and for the price this board has fantastic sounds and tweakability too, real Hammond drawbar modelling n' stuff. However, the rubber pads doing the job of springs have became significantly softer with use and the middle E snapped after 3,5 years of playing, so it's now held in place by duct tape. Although I've been using it really much as my main keyboard, I'm quite a hard player and never leave any gliss undone, I wouldn't predict very long age to this kinda keybed. Just be tender and careful with it!

McHale · Post by **McHale** » Sat Dec 25, 2010 3:24 am

order a new key and be done with it. It's simple to open and repair. I haven't checked on prices but it can't be too bad for a single key.

Zanator · Post by **Zanator** » Sun Jan 02, 2011 7:33 pm

useron wrote:Hi!

I have news from thomann technical support. They are going to replace the keyboard.

Useron, could you inform was the replacement keyboard better.

useron · Post by **useron** » Mon Jan 03, 2011 8:34 am

Zanator wrote:Useron, could you inform was the replacement keyboard better.

Well I haven't send the keyboard yet. The next thrusday is the deadline for sending it.

The worst thing is that I have terrible doubts about sending or not!

(I live in Spain and I have to send it to Germany)

If I don't send for a replacement: everything in the keyboard is working well, but I really don't like this rattling sound when the key is released.

If I send for a replacement: I'll have a new keyboard, but with several risks: sending the package is my responsability (if it get lost or damaged I'll lost €1200) and maybe the new one has the same problem or worst: other ones!

I've been thinking about open the keybed and inspect the problematic key (maybe apply some vaseline llike an user commented here) but then the warranty agreement will be broken.

I know I'm picky, indecisive... well, nobody is perfect.

I'd really appreciate your advice.

Rodan · Post by **Rodan** » Wed Mar 30, 2011 10:32 pm

hey!!! any news of the noisy keybeds??? I have my m50-73, and there's a B key doing a lot of noise wen I play, just like the videos posted before. just anoying or anything I have to worry about?