leds going down fast - UPDATE!! & RESULT!!

[Extemporaneous]

It wasn't until I spelled it out in plain English what the statement meant that the remaining people started to book their keyboard in.

Doh! "Spelled out" to whom?

Look, this doesn't need to develop into a range war, but I (and the others) must not be speaking the King's English here, so I'll try it once again . . . Korg/USA! Korg USA! Korg USA! Not Korg/Italy or Paolo Tramannoni/Italy, not Sharp/Ireland, not anyone but the legal entity from whom U.S.-based service centers receive their marching orders and recompense.

Its all been said before, ad nauseum . . . we don't reside in Italy. We don't reside in Ireland or Greece or Europe. Our service centers are located here, in the US of A. Why is this proving to be such a heavy lift? Your position seems to be that the community of owners are all poorly informed and my position is that its the network of Korg service centers here in the U.S. that are ill-informed.

Basically, if it is your assertion that no U.S.-based owner has or should encounter difficulties in obtaining warranty service by U.S.-based service agents (as Marla apparently did), then that's great, but if he incurs personal losses or inconveniences or any incidental damages as a result of that service episode including delays caused by uncertainty about warranty coverage on the part of an ill-informed service agent, then I respectfully submit that it doesn't much matter what you (Sharp) feel that you've "spelled out in plain English".

Again, with all due respect, sir.

[Rob Sherratt]

Hi Sharp,

With respect it's not people on this forum who are not listening, but Korg Distributors and Repair Centers, e.g. Korg USA, Korg Australia etc.

The case under discussion is in connection with Marlo, who has evidently contacted them and Korg USA evidently denied there was any problem. This has happened at least 6 times in the last year (from other posts on the forum). So, it's Korg USA declining to repair or acknowledge the problem with the faulty LED's on Pa2x keyboards.

Also a similar thing has happened to Karmathanever in Australia, where the local distributor denied all knowledge of the problem and declined to assist Pete.

It's one thing that Korg Italy have posted on the forum (a year ago), but when folks subsequently contact the local distributor e.g. Korg USA, Korg Australia there is complete denial. Why is that happening, Korg? Does it take over a year to send a letter to all distributors telling them about the problem?

Let's hear it from Korg USA, Korg Australia etc what have they got to say for themselves about what was said to Marlo, Karmathanever and others?

Regards,
Rob

[Sharp]

Hi Extemporaneous

Doh! "Spelled out" to whom?

There were a few people who were unclear and they had an angry thread going. I jumped in and gave them my interpretation of the original announcement because it was clear they did not understand what was said.

They then went off and got their keyboard fixed for free. Everyone's happy again.

So why all of a sudden do you have a problem with this? KORG will do everything they can to help you regardless of where you live in the world.

Look, this doesn't need to develop into a range war, but I (and the others) must not be speaking the King's English here, so I'll try it once again . . . Korg/USA! Korg USA! Korg USA! Not Korg/Italy or Paolo Tramannoni/Italy, not Sharp/Ireland, not anyone but the legal entity from whom U.S.-based service centers receive their marching orders and recompense.

Its all been said before, ad nauseum . . . we don't reside in Italy. We don't reside in Ireland or Greece or Europe. Our service centers are located here, in the US of A. Why is this proving to be such a heavy lift? Your position seems to be that the community of owners are all poorly informed and my position is that its the network of Korg service centers here in the U.S. that are ill-informed.

Please try to understand that it makes no difference where in the world you live. The announcement by KORG Italy applies to every distributor world wide.

Basically, if it is your assertion that no U.S.-based owner has or should encounter difficulties in obtaining warranty service by U.S.-based service agents (as Marla apparently did), then that's great, but if he incurs personal losses or inconveniences or any incidental damages as a result of that service episode including delays caused by uncertainty about warranty coverage on the part of an ill-informed service agent, then I respectfully submit that it doesn't much matter what you (Sharp) feel that you've "spelled out in plain English".

Hey... you don't have to take my word for it. Just go read what KORG Italy ( The Manufacture ) has said. You really got to lay off the negativity around this too. No good ever comes of negativity. Lets look at the positive side of all this. You have it in writing and people should use that if they find they are talking to some uninformed service centre.

Be positive, upwards and onwards. That's all anyone can do here.

Regards
Sharp.

[Sharp]

Hi Rob.

With respect it's not people on this forum who are not listening, but Korg Distributors and Repair Centers, e.g. Korg USA, Korg Australia etc.

In the beginning maybe as it was such a rare problem.

Also a similar thing has happened to Karmathanever in Australia, where the local distributor denied all knowledge of the problem and declined to assist Pete.

I'm not sure that's correct. Pete was one of the guys I explained what KORG Italy has said and far as I know he got his keyboard fixed for free.

If I'm wrong then no worries, but I do remember explaining all this to him and a small few others who had lived with the problem for a very long time. All of which as far as I remember followed what was said and got their keyboard fixed for free.

It's one thing that Korg Italy have posted on the forum (a year ago), but when folks subsequently contact the local distributor e.g. Korg USA, Korg Australia there is complete denial.

If that happened it KORG Italy's fault for not communicating the problem. The post today does indicate that they have communicated with everyone at this point though.

Still though, anyone armed with the knowledge of what KORG Italy did say would have no probem whatsoever.

Let's hear it from Korg USA, Korg Australia etc what have they got to say for themselves about what was said to Marlo, Karmathanever and others?

I don't know mate. Do we focus all our energy into shouting at KORG or should we do what we can to make sure that those effected do get the information they need ?

I just don't see the point in focusing on all the negativity. What's done is done and what KORG Italy have said is more than anyone can ask here. They are going to support anyone effected fully.

My guess is that no more than 20 people on this forum even experienced the problem since the Pa2X has existed. Its unfortunate, but in all fairness this is pretty darn rare.

Regards
Sharp.

[Extemporaneous]

They then went off and got their keyboard fixed for free. Everyone's happy again. So why all of a sudden do you have a problem with this?

The announcement by KORG Italy applies to every distributor world wide.

You really got to lay off the negativity around this too. You have it in writing and people should use that if they find they are talking to some uninformed service centre.

They then went off and got their keyboard fixed for free. Everyone's happy again.

Hi Sharp,

Thanks for responding and please rest assured that there was no real negativity or toxicity intended on my part, although I'll admit that Rob was successful in wording things a bit more diplomatically than I.

The fact of the matter is, I (myself) don't even have a dog in this fight (i.e., my PA2x is working perfectly fine), but I think its important to recognize that it nevertheless represents a concern to every owner of a PA2x. No one (including me) really questions Korg's corporate sincerity or intentions on this matter, but rather, that owners can be (and more importantly, are being) victimized by Korg's repeated failure to properly inform its service agents worldwide. That's the deal. Nothing more.

You keep reverting back to related "announcements" that you and/or Korg/Italy have made on this forum, and that's at the very heart of the problem. They (and you) don't need to talk to the owners on this forum. They (and only they) need to talk to their service agents worldwide so that owners aren't being denied warranty service.

And, as Rob has said, in contrast to your statement (i.e., "they then went off and got their keyboard fixed for free"), owners here in the U.S. have been denied, and apparently, other owners in Australia and Europe have as well. It is my position that those denials, those losses, those delays and inconveniences clearly underscore that internal communications between Korg entities on this single (LED) issue have been insufficient. And that's all that I was ever trying to convey.

Thanks again and I hope that helps.

[kardo]

hi all...i wrote here in the forum before some monthes ago that i have problem with one led...and now its been to leds...i tried to contact korg in SWEDEN..they told me we dont know anything about this problem and if its really what u said that korg have said that they would solve this problem so contact korg italy again and let them send an email about that or something like that...
so sharp what do u think i have to do when korg in sweden say that they never hear about this problem and they thought thats just something i said? how can i get an email from korg italy or let korg italy send an email to korg in sweden?
p.s my keyboard is out of garanti now...

[Sharp]

Hi Extemporaneous.

They (and you) don't need to talk to the owners on this forum. They (and only they) need to talk to their service agents worldwide so that owners aren't being denied warranty service.

I agree, there should be a system in place that allows them to communicate the contents of the announcement with their distributors. Extending that to service centres is asking a lot though as most are just music shops.

And, as Rob has said, in contrast to your statement

Ok, but does it matter who's right ?

As I said if you take the Pa2X section here at KORG Forums, out of everyone we are still talking about no more than 20 people and out of all that I know of only 2 people who had a problem.

It's not something worth debating either to be honest. I'm ok with whatever way this falls. I just want to see whoever remains with this problem being armed with the information they need to get their keyboard fixed. We are a community, we are not KORG.

Kind Regards
Sharp.

[Sharp]

Hi kardo.
Sure, I accept everything your saying. It's unfortunate you had that experience when others got the royal treatment. This is partly why I get involved in threads like this. An informed end user is a happy end user. We can only stick together and share the knowledge and advice.

Kind Regards
Sharp.

[Extemporaneous]

I just want to see whoever remains with this problem being armed with the information they need to get their keyboard fixed.

Yup, I fully agree - that's precisely what this is all about.

Thanks again and best regards.

[karmathanever]

Hi guys

Just need to make a couple more comments:-

We don't reside in Ireland or Greece or Europe. Our service centers are located here, in the US of A

Trust me, I live in a more remote location than most - just one service centre here for many different brands!!!

As has been mentioned SO MANY TIMES it is Korg Italy who is the manufacturer and they have demonstrated their support since 2008 regarding this issue (in writing!!!).

With respect it's not people on this forum who are not listening, but Korg Distributors and Repair Centers, e.g. Korg USA, Korg Australia

I must immediately correct this as our Korg distributor here in Australia has been 100% supportive.

Please guys, if you still have LED problems, talk directly to your Korg distributor and quote Korg Italy's supporting documentation. It is here on this forum and now again from Sharp, I have also recently received personal confirmation directly from Korg Italy regarding Korg's full support.

All I did was follow this through with my distributor as recommended by Korg Italy (and Sharp on several occasions). - IT WORKS!!!!

All the best

Pete

[Sharp]

Thanks Pete.

So that leaves only Kardo and I've spoken with him by PM and advised him on what to say to KORG Sweden. If they are in anyway "still" uninformed about what to do, I will contact KORG Italy and ask them to make contact with KORG Sweden.

Kind Regards
Sharp.

[marlo74]

I don't know about those who keep defending Korg Italy. Bottom line is, If korg had the good intention to take care of this probelm they should have posted the defect in writing on their official site not here on this form. Also they should have communicated the LED defect to all Korg locations , USA, Sweden, etc... so the users don't suffer and waste time trying to prove that this is a manufacturing defect to thier service centers and keep arguing if korg did the right thing or not. After all, this form does not represent all Korg PA2X users and nothing posted here should be used as official Korg announcement. I know what I dealt with and that is Korg USA has is in full denial of this defect despite all the complains we hear about.

[jerrythek]

I'm very sorry for any confusion/problem users have encountered. We have had a Service Bulletin in place for almost a year on this matter, so I'm bothered to see anyone in the US encountering confusion up front about this matter. We have reminded everyone "in the chain" about this matter and I hope things will go smoother.

Again, my apologies to all US users who've had problem.

Regards,

Jerry Kovarsky
Director of Brand Management, Korg USA

[marlo74]

Jerry,
Thanks for replying, Is there any referance number to the mentioned Service Bulletin that affected users can referance when talking to customer service or technical service?

[Extemporaneous]

I'd like to take this opportunity to pipe-in here with a question for Jerry Kovarsky as well.

Hello Jerry,

I too appreciate your responding to the expressed concerns of various owners here on the forum about this LED issue, and I'm pleased to learn that its slowly getting resolved for those that have actually been plagued with such problems. However, could you please take a moment and explain why PA2X owners such as myself can't seem to get a response from you or Korg/Italy officials via direct Private Messaging?

I'm the owner of a brand new PA2X with no LED issues whatsoever (as yet), and I've directed several PMs to you and Paolo Tramannoni without the benefit or courtesy of a response. With all due respect, could you explain why everyone must post their concerns here in the public forum in order to get your attention?

Thank you.